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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The mechanic was very polite and very helpful. Answered all my questions and was very knowledgeable about what he was saying. Not all mechanics know what they are talking about even though they are a mechanic. Thank you for all your advice and answers. You were a pleasure to talk with and I would definitely use this service again.
Again, thank you for all your help.
Doctor cornello, answer to my questions succinctly, and in detail, and in such a way that I could understand what I was going through. He seems very patient and thorough. After he helped me, it eased my mind and freed me from fear of my surgery rehab.
By being persistent about the situation and needing a complete answer, I was able to have my issues fully addressed. Don't give up just because they have given you a generic answer initially.
Called for help to pair my phone with my vehicle. The young man was very patient and helpful. However, we could not get my phone to comply. 🙄
My dog ate something he shouldn't have and she reassured me he would most likely be alright, and gave me a list of "red flags" to look for in case he wasn't. None of the red flags showed themselves and he was fine!
Technician was very knowledgeable. Provided information to help solve the problem, but do not know yet if it's going to be fixed.
I did not expect to get the quality of helpfulness and information when I started with this conversation. Matthew was great and walked me right through everything.
Dr explained very clearly what the numbers mean, when I should seek immediate care.
Asked about other conditions like breathing and if having difficulty. This was for my husband who is an Alzheimer's patient and his BP numbers had spiked.
My cat seemed to have a seizure, and I didn't know what to do. Dr Ivana reassured me for right now, told me what to look for and what to do next time, and encouraged me to see a veterinarian if it reoccurs. Dr Ivana was thorough and quick, and I would not hesitate to use her again.
The doctor was excellent and listening about my dogs issues and explaining what is probably going on. Letting me know I needed to get him to the vet immediately. I couldn't have asked for better help. Dr.Ivana was fantastic!
After the answer I responded with more information And she responded later with a thoughtful answer. She went above and beyond her assignment
Very Impressed and thankful
I have an eight year-old potbelly that isn't putting weight on his right front leg. His appetite is being affected from this.
I came home to find my dog and entire 1 lb package of creatine gummies and had thrown up all over the house. I was concerned that one of the ingredients in the gummies could be toxic and wanted to know if I needed to rush her to an emergency vet. I was connected with Dr Tim Bolton. He was great. He checked the ingredient list and confirmed nothing was toxic, no emergency vet trip was necessary. He prescribed some antacid to help her tummy. I am SO relieved. Everything was quick and efficient. I am so grateful this service exists.
Very easy to use and gave very clear instructions. Talked me through different methods until we found one that worked (factory reset)
Charlie answered all my questions and even asked some of my own. Charlie's help has made me feel validated and like I'm on the right path.
GAL made me feel a lot better about my situation. She gave me great advice and I will call her back in future with any more housing questions,
Having trouble changing combination on safe, was given instructions which led to contacting the manufacturer for a new keypad.
I asked the chat bot about a repair issue, and I was offered to be connected to an expert for $5. I entered the payment information and was taken to the expert chat. The rep was helpful. During the chat, the $5 charge was declined for possible fraud and I now have a pending charge for $38. I'll have to investigate to see what the $38 is for, so I'm concerned about the fine print that I didn't see while in the chat.
I no longer had access to my email and did not remember my passwords, I was given the phone number to contact SSAand. Straighten things out
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello,
I hope we've been able to resolve your concerns. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645