JustAnswerReviews 21,245

Misplaced my phone and he walked me through the steps to find it. Thought it was inside the house but located it outside somewhere I would not have considered.

All my concerns for my cats situation were addressed in a timely manner and I was given all the info I needed to put my mind at ease. Dr. Finley was very detailed and reassured me that my cat was going to be okay.

Dr. Alex was prompt in responding and attentive to the issue. He gave advice and made sure I understood instructions. It was reassuring to get help at this hour of the night. Thank you!

The issue could not be resolved because some issues could not be overcome because of too much time had expired. However Mr. Barraster was so understanding and generally very human in his answer for the first time I felt someone understood the problem that someone had caused me. Thank you Mr.Barraster

It was very informative, and most willing to help me any way possible. When not provided me with a phone #that could possibly help me

I was only supposed to to be charged 5 dollars and you took 40 out of my account. I need a 35 dollars and you refund. You should tell the customer first that it's not. 5 dollars.

James gave me clear, step-by-step instructions on how to diagnose the problem, and it worked. I couldn't be happier with the experience. James was clearly knowledgeable about the subject, and he was very pleasant to talk to. Thank you so very much, James!

He was able to catch the core of the questions and answer them quickly, knowledgeable, and provided additional answers that he could think of and useful recommendations.

My icemaker in my refrigerator stopped working and it coincided with the time that it was time according to the control panel to change the water filter. The technician explained to me that it really wasn't because of the filter change, and that something else was going on. He gave me a couple of Things that may be causing it and advised me to perform the easiest less costly one first. I followed his direction and it worked. I'm very happy with the service he gave me and he was very knowledgeable and professional.

I had a good experience. I first dealt with the chat line advisor. She was very nice and did a great job at asking me the proper questions to understand my issue. She set me w/ an advisor. Who very thoroughly confirmed my issue and gave me 2/3 possible solutions. I haven't resolved the problem yet because I think that a visual of the pattern pieces would make it easier to explain. I am going to to cut out another piece and try again.

I was skeptical to try this service due to past experiences and the upfront ask for a credit card. ( Epson should provide this for free IMO.) My tech was very patient, the response times very fast and the issue was fixed.

My Roland Keyboard would only work with headphones. I didn't hold much hope that an online service could solve my issue but I took a shot. The cost was minimal and the technician was very knowledgable he accuratly acessed my problem and I was up and running in minutes. The service was excellent, the technician friendly and I would use this service again without hesitation if I required expert advice. An excellent experience!

I was walked thru the process step by step and thought I had it all down, but ran into another question to totally complete the process, think my daughter can help me with that.

I opted for a $5.00 answer to a question but was surprised to read that I was charged a much larger fee for becoming a member of "JustAnswer". I do NOT agree to become a member of anything and stated so on your web site. Your BillP310 sent me an email with several questions regarding my issue which I refuse to answer so as NOT to be billed even the $5.00.
If you attempt to charge me anything, I will fill the airwaves with what you are doing, and NOBODY likes to be SCAMMED.

My printer wouldn't print. The message was my computer wasn't connected to the internet which was causing my printer problems. The tech people were able to correct the problem and they also corrected some other problems I had been having with my computer. They were great!

Anne HO192 was able to research and provide me with a value estimate after answering a few concise questions and photos of my newly acquire antique Austrian Fish Service
Thanks Anne

Don't do it! I put in to have a tech call me at 5pm and the tech called at 2am over and over. Also thought I was paying $5 dollars for a one time call that was going to be refunded but got charged $46 dollars and joined into a membership.

I was double charged by the hotel and by booking. Although she wrote that most probably it your fault i didn't get clear answer when and how ill be refunded. I feel like im chasing you and expect an appology from you

I was very skeptical at first. The $5.00 charge was enough to put my guard up. I paid, less than a minute later I had Mathew on the line. He was patient and thorough. I told him what was going on with my Kitchenaid dishwasher. Stayed on the phone as he walked me through the process. Very detailed directions I was able to follow and make the repair. Less than 10 min from the start of the phone call to being back in business. Great service, knowledgeable and professional.

This is a group who only speaks of the$5 fee. The additional fee is written in small print. Don't fall. I did and am going to pursue the scam