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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Im very happy with both phone calls regarding my tenant rights and obligations. Now I have a positive direction to move.
The technician was very professional and courteous. He solved my problem after a lengthy explanation to get me to understand what I needed to do to follow his instructions. Thanks for a job well done.
Harold gave me excellent advice and guidance to solve the problems I was having wiring my son's fog lights.
Very helpful and informative. Pointed me in the right direction to find out what was wrong
Very knowledgeable and she eased my anxiety about what to do!
The guy wanted me to basically enter info but I saw no area. AT&t reinstalled Yahoo mail for me... my Discover should not be billed... you did not reinstall my mail.
Bart was very friendly knowledgeable and helpful. He answered all my questions and made some additional recommendations that I'm researching now.
An excellent customer support experience.
Thanks!
I needed information on how to even start the 30-60 day "kick out" process. I asked, then received a clear and concise response. I visited my county's courthouse, received their info packet, and am now working on it. I know this process is not hard, I just have to do it.
I am extremely satisfied with the advice I was given! This is a great service.
In using this App, I have been able to work with Veterinarians, Doctors, technicians, repairmen, electricians and more! I have been highly satisfied with each one! I highly recommend Just Answer!
Great spoke to two RV mechanics both were good friendly, knowledgeable in good listeners. Explain things and easy terms.
Sent information on a few times as I was not quite understanding
Eric fixed my email. He did a great job in a short time Thank you eric
The veterinarian was super nice, so helpful, and genuine! She was much more helpful than my local vet office I spoke with before I contacted JustAnswers.
I have used this service before. I'm a repeat
Customer. So easy and so helpful. The customer service rep was very friendly and professional. Helped me make my decision to on how to move forward.
Quick response. Giggy box seemed new to the mechanic but he researched the problem and we are are working on it presently. Thanks.
We had a Thor oven igniter go out and needed help installing the new one, It was an easy fix and we are up and running again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jana,
I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645