On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very to the point, and straight forward answers. I appreciate the given information as well
It was pleasant and helpful. Just have not received the information about the vet to get my cats their shots.
I had questions about a scam and JustAnswer directed me to who would be best to address my concerns. The lawyer was very receptive, seem to be very genuinely interested and helpful
I am disgusted you stole from me it stated it was $2 to join but you stole $43 from my bank I want my money returned as I didn't get any info for what I asked
I thought chatting with a vet online would be a good option for me to get help for my poor itchy dog. But I was wrong. The so called vet told me to put aloe vera on her! That's not going to help her at all. It was a total waste of money
Hello Laurie,
I trust we’ve helped address your concerns. If you need further assistance, please feel free to reach out to me.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
Spoke to Dr. he agreed I needed to have an antibiotic for my infection. Just don't know where he sent it if he did. I am unable to LOL e to get a answer
Hello Evelyn,
I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
Dog had what turned out to be hives. Scary when you don't know why she looked so sickly. Vet diagnosed in minutes and able to giver recommended treatment.
My expert was definitely an expert in the automotive field. Very friendly and provided highly intelligent information with a smile. He was very patient and listened to me completely before he gave this response. JustAnswer is a great service to those that have questions about everything in life. Love Just answer
Could not connect with tech, do not bill me or refund me if you have, do not involve me in membership or monthly billing
Hello Mark,
I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
He knew what was wrong and describe why had the problem also gave me information on who to contact
It was great. I had a very quick response rate. He was able to answer all my questions and concerns in professional manner
I asked complicated post-divorce questions. He nailed every one. I was able to hook them up with the State Code.
My old pump was not doing the job anymore, wanted feedback/ help on choosing a pump, Trevor was knowledgeable and steered me in the right direction. Thank you
The mechanic was extremely knowledgeable and gave me the truth about what to expect. He also sent me to a company to have my BCM tested. I am very thankful because I wouldn't have been able to have a regular shop diagnose what he was describing with the special software needed to read communications.
I was very pleased with the service and quick response. Problem with griddle on my stove.
Benjamin, Esq was very helpful- he explained that I would not receive a text about a traffic violation, instead such information would come in the mail.
He was very noligable, sending over different ways i can go about having transmission rebuilt with parts list and pricing. I would have no problem talking to him again on anything. Being a mechanic myself I really wanted to see what this was all about and if this was a scam in anyway. I paid 5 dollars fir my questions but was sadly charged 39 dollars first a subscription that I didn't ask for. I might of asked for one if not charged without my knowing. I still may use thus service in the future
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joan,
We hope your concerns have been resolved. If you're satisfied, a 5-star rating would be appreciated. Should you require further assistance, don't hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645