Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,363
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Deb T.
Unfollow Deb T.
Share Review
Report Review

My husband (84) and I ( 69) have a new LG Smart TV we can barely run. Last night we wanted to watch Kid Rock in a special Rodeo Event. That required us to purchase a streaming Chanel for the first time and subscribe to YouTube. None of which we had any experience with. The Just Answer Technician gave us clear, easy instructions that allowed me to successfully complete the tasks in a very short period of time.

Date of experience: May 17, 2025
Louisiana
1 review
0 helpful votes
Follow Karl H.
Unfollow Karl H.
Share Review
Report Review

I did not understand I was to leave the chat page to respond in my email, the information was there but I was still on the chat page.

Date of experience: May 17, 2025
California
1 review
0 helpful votes
Follow Anne-Marie C.
Unfollow Anne-Marie C.
Share Review
Report Review

Great support
May 27, 2025

I had a very tricky printer installation problem on a new computer. Not a self evident problem at all. Turned out to be a router problem. The tech from JUSTANSWER was great, took a lot of time and pursued the problem to the end. I've asoociated with the IT field for many years. This guy knew his way around computers and networks. Price was good.

Date of experience: May 17, 2025
Florida
1 review
0 helpful votes
Follow adelina a.
Unfollow adelina a.
Share Review
Report Review

Dr. Joe listened carefully and answered my questions with care and knowledge.

Date of experience: May 17, 2025
Texas
1 review
0 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Share Review
Report Review

Clear and thorough information
May 27, 2025

Ray answered all my questions and gave me clear information and next steps.

Date of experience: May 17, 2025
Massachusetts
1 review
0 helpful votes
Follow Jill W.
Unfollow Jill W.
Share Review
Report Review

Great guy
May 27, 2025

Compassionate good listener
Patient great personality thoughtful

Date of experience: May 17, 2025
New York
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

Very satisfying and she released me from all my fears thank you for this service

Date of experience: May 17, 2025
North Carolina
1 review
0 helpful votes
Follow Candice B.
Unfollow Candice B.
Share Review
Report Review

Quick and easy
May 27, 2025

Really liked that I could get an answer without bringing my dog in to the vet

Date of experience: May 17, 2025
TT
1 review
0 helpful votes
Follow Laura M.
Unfollow Laura M.
Share Review
Report Review

Extremely helpful!
May 27, 2025

The response was very helpful and addressed my concerns in a timely, effective manner. Thank you!

Date of experience: May 17, 2025
Michigan
1 review
0 helpful votes
Follow Carissa H.
Unfollow Carissa H.
Share Review
Report Review

Tech helped us troubleshoot and figure out how to get the tv off the mount, so we could install our Roku. He was super patient and very helpful!

Date of experience: May 17, 2025
California
1 review
0 helpful votes
Follow Sam L.
Unfollow Sam L.
Share Review
Report Review

Mouse in AZ ice tea
May 27, 2025

He took his time explaining everything I needed to know. Very easy to talk too.
Seemed to care very much.

Date of experience: May 17, 2025
Canada
1 review
0 helpful votes
Follow Siegfried K.
Unfollow Siegfried K.
Share Review
Report Review

Thieves and crooks
May 27, 2025

What a ripoff sorry I had to give you one star I want my money back

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Siegfried

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Illinois
1 review
0 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

Crypto Scam
May 27, 2025

Quick, concise answers to my questions! The lawyer seemed to know exactly what I had experienced.

Date of experience: May 17, 2025
New York
1 review
0 helpful votes
Follow Pat G.
Unfollow Pat G.
Share Review
Report Review

TV help
May 27, 2025

Our tech did a lovely job patiently walking through diagnosis and correction of the problem

Date of experience: May 17, 2025
Slovenia
2 reviews
2 helpful votes
Follow Ksenija J.
Unfollow Ksenija J.
Share Review
Report Review

The technician was awsome, but at First the saied they will charge me for a 1 eur but I was charged with monthly fee for 29 eur as subscription, But I desputed and fee was returned to my card.

Date of experience: May 15, 2025
Illinois
1 review
0 helpful votes
Follow Xyzzy G.
Unfollow Xyzzy G.
Share Review
Report Review

Deceitful marketing
May 27, 2025

I was never advised that asking an opinion generated a membership fee of $55, plus $1. I immediately told the lawyer that I did not want his services, and I wanted a refund for the amount charged to my credit card. The conversation was cut off and my credit card was charged. It was also recorded that the request was completed. The printed information that was given as a response was incorrect.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Pennsylvania
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

No answer from Dr for two hours
May 27, 2025

I left my question for the Dr and never heard anything from them until two hours later. And I did make it clear that the bird was in critical condition. My bird died ten minutes before I was contacted. When I wrote that I no longer needed help, that the bird had died, I still got no reply from the Dr. I do realize that the bird was very ill and was going to die anyway, but not hearing anything for two hours is not acceptable. Even if they would not have been able to help, anyway. Sadly, in my area the only avian vet was already closed and not on call.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Susan,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Australia
1 review
0 helpful votes
Follow Heather M.
Unfollow Heather M.
Share Review
Report Review

Mointer not working
May 27, 2025

It was okay. Very good. Helped me to get to the problem. Thank you

Date of experience: May 17, 2025
New York
1 review
0 helpful votes
Follow Brenda W.
Unfollow Brenda W.
Share Review
Report Review

Searching for Answers
May 26, 2025

She was professional, knowledgeable and gave great information about the case.

Date of experience: May 16, 2025
California
1 review
0 helpful votes
Follow Chandrika H.
Unfollow Chandrika H.
Share Review
Report Review

Amazing
May 26, 2025

Gal really helped me to understand what I can do to resolve my problem. High recommend Gal.

Date of experience: May 16, 2025