Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experiences with J & P Cycles has always been less than perfect, every time. I will continue to do business with them.
Why do I place an order for 3 items for them to all ship a week apart for the first 2. And the 3rd still says processing? Good thing I'm not trying to get my bike together for an event of some kind or I would never order from JP Cycles again...
The items was exactly as described. I received it exactly when promised
I waited almost 1 year for a new tire that the manufacturer (Triumph) couldn't replace on my bike. The dealer gave me the (J&P) URL link he got from a customer with same bike (Rocket 3). Great 3rd party (J&P) results for a product (tire) that the manufacturer (Triumph) couldn't deliver.
Convenient, accessible parts (dealer couldn't get it)
Had the tire in stock that was out of stock everywhere else. Ordered on Tuesday got. Friday around noon
Very quick shipping. Very easy to deal with returns. Great selection, and prices.
I recently put Factory 47 crash bars on my bike and could not fit my Harley HWY pegs on them due to size. I was not installing the ugly clamps they said I would have to go to. A friend told me about these and I love them great product and wide range of adjustments.
...
My package was delivered to the wrong house. Luckily the neighbor that received was nice enough to get it to me a day after it was delivered. Not impressed with the delivery driver. The houses clearly have the numbers on them.
They are just dropping the package at A house and not looking at the number on the house. Not your fault...
I haven't had any issues ordering parts for whichever motorcycle I happen to be riding. My only question is do you have or do you know where I can get an owners manual for a 2015 Dyna WideGlide? Any and all help would be very helpful. Thank you for your time and patience...
It's not easy to find some parts for an older Harley that I'm doing my best to keep on the road. I was able to find the exact speedometer cable that I need at about half the cost that I found elsewhere. It was shipped quickly and I'm quite pleased with the service.
Quick and easy, as well as priced below other options. Ratings showed a quality product.
I found the tie downs on your website fairly easily and placing the order was easy as well. The tie downs where delivered in a reasonable time frame and the package was intact. I installed the tie downs yesterday and the were a perfect fit. I have not used them yet but I will be trailering the bike at the end of the month. I hope that there are no issues. The only negative thing is that there were no instructions in the box but I figured out which side was which.
Ordered dipstick, great design, looks great, love the colour and arrived quickly. Great service from J&P Cycles.
Ordered an air filter that was priced for approximately $92 USD $70 for shipping additional charges of customs in the Philippines and conversion of Canadian dollars total of C$249 out of my Canadian account when I purchased this online it said it would fit my bike and it looked like it would so we went and oiled it to put it on the bike and realized it was too late to return it because we'd already oiled it. And the holes didn't line up we then we drilled it for the right size holes and it would not seal properly. We then proceeded to use a liquid gasket to have it seal it hopefully that will work.
Quick delivery quite impressed with that. The $70 shipping fee. It's perfectly fine with me. The only issue was I was charged another $125 for customs here in the Philippines. I think JP Cycle should include that with the shipping fee or with the price of the product.
Put my order in the cart, was not sure it was correct, called customer service and tasked with them. They assured me I had the correct tires. I placed the order and had my tires 2 days later.
One of the items that I purchased took 7 days to SHIP when it was supposeto ship in 24 hours. After receiving other items I ordered at the same time I called customer service to find out what was going on. I notice that there was now a separate tracking number now and said " a waiting carrier pick up USPS ". When I asked the representative why it didn't ship she told me it did just needs more time to up date. She told me to call back in 3 days if there was no change. When I called back in 4 days another representative told me that it didn't ship that he would find out why. He told me that it was Friday but he would make sure it sipped by Monday. Well by Monday my item shipped 7 days later and another 4 days to receive. The other part of my order I received in 3 days. I was very disappointed in JP Cycle as I have ordered from them before and never had this problem before. I m thinking lights ended up being out of stock and they dragged me on so I wouldn't cancel and get them direct from the manufacturer.
I will order from JP cycle again but if a item doesn't ship in 24 hours as advertised I will not wait or be lead on again
Communication from order entry to doorstep delivery puts Amazon and everyone else on notice. I'm really impressed with the delivery and follow through
I always get a manual for all the motorcycles and cars I get so I can work on them myself. Thank you very much for your quick shipping process and prompt service.
I was looking for a replacement ignition for my Evo sportster. They had exactly what I needed, with an accurate description. I ordered it online and received the parts promptly.
Online ordering is easy, but the tech advice is their if you need it also
Cool no hassle you just type the year of your bick make model and push go and it will let you know what parts will fit your bike. And then all you do is pick the part you want it takes you to check out everything right in front of you so easy. Also weighting if cool too thay (JP Cycle) sends you little notes along the way.
Everything right. From the time you go on there Web site having every part at your finger tips and reaching out to your part with a slight touch and your part is in your cart. Moving to check out is fast and easy. But the best part is waiting for your stuff, especially the cool and up to date text and follow my parts. All cool. Good experience.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.


Bryant
We sincerely apologize for the delay in shipment. As mentioned at the time of purchase, one of your items your item had a lead time of 5-7 business days due to an ordering process with our vendor, who does not ship directly to customers. Based on our records, it appears that your order has arrived within the expected time frame. We appreciate your patience and understanding.