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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,715
This company responds to reviews on average within 5 days

Instant Feedback

73,633 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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It's always a good experience
November 1, 2023

Thank you. I've ordered from you before, loved everything about it. I didn't realize you are a conglomerate of a bunch of different companies.

Date of experience: October 31, 2023
Arizona
1 review
0 helpful votes
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Oil pump
October 31, 2023

My experience was great except s&s list two rebuild kits for my oil pump one cast one billet mine is cast but that kit had wrong shaft seal had to order one for billet pump now every thing is fine

Date of experience: October 31, 2023
Washington
1 review
0 helpful votes
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Had a damaged package that had no parts left in the bag. Tried to contact them and emails bounce

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 30, 2023
Kimberly E. J&P Cycles Rep
over a year old

We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at [email protected]. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Pictures of the packaging would help eliminate returns...
October 30, 2023
Previous review

Pictures of the packaging would help eliminate returns of wrong parts

Date of experience: October 22, 2023
Illinois
2 reviews
0 helpful votes
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Cheapest set I could find
October 31, 2023

Tires come in brand new. Good pricing. The packaging was sloppy but overall it's a good buy.

Date of experience: October 30, 2023
Minnesota
2 reviews
0 helpful votes
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Great
October 31, 2023

Easy fast………………………………………………………………………………………………………….

Date of experience: October 30, 2023
Ohio
1 review
0 helpful votes
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Handlebars
October 31, 2023

Customer service was very helpful and knowledgeable!

Date of experience: October 30, 2023
Missouri
1 review
0 helpful votes
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It's nice
October 30, 2023

I saw the product, I clicked on the add to cart button then the check out now button. Paid.
A few days later it came in the mail.

Date of experience: October 29, 2023
New Jersey
1 review
0 helpful votes
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New gloves
October 29, 2023

I would rather shop in person than online. But my past experience with JP Cycles has been good

Date of experience: October 29, 2023
Nebraska
1 review
0 helpful votes
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Awesome service
October 29, 2023

I really liked the wide variety of motorcycle accessories & the fact that I found exactly what I was looking for. The shipping was fast & I was happy with the products I received, motorcycle fairing pouch & long sleeve button snap flannel shirt.
I will most definitely purchase further goods from this company in the future when I can find the products I need.

Date of experience: October 29, 2023
California
1 review
0 helpful votes
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Awesome service
October 29, 2023

Second time I ordered from J&P Cycles… I received an extra part and was missing 1 item out of many parts included in the order. Gave them a call and they made it right asap and also said to keep the extra part and pass it on to someone that may need it.
Thanks J&P for being awesome!

Date of experience: October 28, 2023
District of Columbia
1 review
0 helpful votes
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Outstanding
October 29, 2023

Excellent product, speedy delivery. I will make future purchases.

Date of experience: October 28, 2023
Oklahoma
1 review
0 helpful votes
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Very quick delivery
October 28, 2023

Good. Exactly what I asked for and quick delivery!

Date of experience: October 27, 2023
Arizona
1 review
0 helpful votes
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Fast delivery
October 28, 2023

Easy to order fast response quick delivery and good price

Date of experience: October 27, 2023
Kentucky
1 review
0 helpful votes
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As ordered and fast service.
October 27, 2023

I was having trouble finding the right clutch cable for my bike until I found J&R Cycles. They guaranteed fitness and arrived the cable arrived in 3 days.

Date of experience: October 26, 2023
Missouri
1 review
0 helpful votes
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Super fast
October 26, 2023

Just gotta say man the shipping was super fast and the box showed up in perfect shape very happy thanks J&P Cycles

Date of experience: October 26, 2023
Pennsylvania
1 review
0 helpful votes
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Voltage Regulator 2012 Ultra Clasic
October 26, 2023

Ordered the Drag Specialties VR. Received timely and installed myself. Problem solved.

Date of experience: October 26, 2023
Missouri
2 reviews
0 helpful votes
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Quick
October 25, 2023

Got exactly what I wanted No run around with the dealer.

Date of experience: October 25, 2023
Alabama
1 review
0 helpful votes
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Simple and easy.
October 25, 2023

Fast and easy, simple to order.
Positive previous experience.

Date of experience: October 25, 2023
Florida
1 review
0 helpful votes
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Road King Throttle cables
October 25, 2023

Fast delivery, quality parts. JP is my go to parts source!

Date of experience: October 24, 2023
Texas
2 reviews
0 helpful votes
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Brake lines
October 25, 2023

Nice stainless steel brake lines. Good price. Company I trust.

Date of experience: October 24, 2023