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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,882
quality
23,682
This company responds to reviews on average within 5 days

Instant Feedback

73,496 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Good product
February 14, 2024

Product was exactly what I ordered. Shipped right away

Date of experience: February 14, 2024
Arizona
1 review
0 helpful votes
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Satisfied Again
February 14, 2024

I have been ordering from J&P for awhile now. They are always polite and professional. Good products at a fair price.
Keep it up, J&P 💯😎

Date of experience: February 14, 2024
Georgia
1 review
0 helpful votes
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Customer support was great.
February 14, 2024

It was excellent. Product came in as promised. Everyone I spoke to was very professional.

Date of experience: February 14, 2024
Montana
2 reviews
0 helpful votes
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Fast shipping and great communication
February 14, 2024

Good company! Not much inventory for adventure riders. Carter's heavy to Harley crowd.

Date of experience: February 14, 2024
Texas
1 review
0 helpful votes
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Biker boot straps
February 14, 2024

They arrived on time, they look and work great. Highly satisfied so far.

Date of experience: February 14, 2024
GB
1 review
0 helpful votes
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I was looking for a seat to replace the original one from Indian motorcycles, Very uncomfortable on long rides. I found one I liked on the Mustang site, I almost purchased, but I decide to take a look on J&P and so glad I did.

Date of experience: February 14, 2024
Florida
1 review
0 helpful votes
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FLHXS Chrome Side Mirrors
February 14, 2024

The product looks to be of good quality, fit my motorcycle perfectly. I found it quite easy on the website and it was promptly shipped and delivered. The package arrived in good conditions.

Date of experience: February 14, 2024
North Carolina
1 review
0 helpful votes
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I use yall for all motorcycle parts love it..
February 14, 2024
Updated review

So helpful love you guys. Called due not finding something had to order with Harley the sale guy was so up set he was not able to help me. That is caring about your customers.

Date of experience: February 14, 2024

Love shopping with yall
October 8, 2023
Previous review

Love shopping with yall.

Date of experience: October 7, 2023
Tennessee
1 review
0 helpful votes
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Awesome
February 14, 2024

Prompt delivery. Exactly what I ordered. Well packaged.

Date of experience: February 14, 2024
Texas
1 review
0 helpful votes
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Got my part and it worked perfectly
February 14, 2024

Bought a speed sensor hoping it would fix my issue. It happened to be the problem. Glad j&p had it and at a much better price while also arriving early.

Date of experience: February 14, 2024
Oklahoma
1 review
0 helpful votes
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Fast delivery
February 14, 2024

I was very surprised and thankful for the fast delivery after I made my order. The buffalo bars I got were exactly what I expected. 👍🏼

Date of experience: February 14, 2024
Guatemala
1 review
0 helpful votes
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Excelent purchase
February 14, 2024

I have heard about this helmet but when I got it and tried it on, expectations raised and were fulfilled.
Great helmet.

Date of experience: February 14, 2024
Missouri
1 review
0 helpful votes
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Satisfied
February 14, 2024

Got my parts, installed, went riding, mission accomplished

Date of experience: February 14, 2024
Illinois
1 review
0 helpful votes
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Good as usual
February 14, 2024
Updated review

I've never really had any issues. My only complaint would be the website could use some work. Ordering online can be a hassle with having to keep entering your year make and model looking at different parts.

Date of experience: February 14, 2024

Great as usual
January 14, 2024
Previous review

Great as usual

Date of experience: January 13, 2024
Florida
1 review
0 helpful votes
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Good selection
February 14, 2024

J&P cycles has a good variety of parts and options for my Harley sportster. Always have fast shipping and good customer care.

Date of experience: February 14, 2024
Wisconsin
1 review
0 helpful votes
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Difficult to get correct products
February 15, 2024

I ordered, as described on the website, a complete wiring extension kit for installing longer wires for handlebar switches. I ordered this kit for my 2006 Sportster since I was putting on taller bars. When it arrived, it had no wire extensions for the turn signals, which are definitely part of the handlebar switches.
To J & P's credit, after I called about this, they did send the additional wiring extensions and connectors. However, it took almost 2 weeks to get the first shipment and another 6 days to get the remainder. Very slow shipping. Overall, it was not a good experience, but ended up ok.

Date of experience: February 14, 2024
Kimberly E. J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

New York
1 review
0 helpful votes
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Good products
February 14, 2024
Updated review

Very good company. Great customer assistance. If a product doesn't fit or work they will take it back and refund or replace

Date of experience: February 14, 2024

Good place
January 2, 2024
Previous review

Good place

Date of experience: January 1, 2024

Love J&P cycle's always will
December 27, 2023
Previous review

Love J&P cycle's always will

Date of experience: December 27, 2023
Colorado
3 reviews
0 helpful votes
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What the doctor ordered
February 14, 2024

Not Rossi, but what I needed, sent quickly, with free shipping and not Amazon. What else could I want?

Date of experience: February 14, 2024
Florida
1 review
0 helpful votes
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Great purchase
February 14, 2024

Went smooth. No problem. Stock options large and available.

Date of experience: February 14, 2024
Florida
1 review
0 helpful votes
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Metzler tire
February 14, 2024

Easy to navigate Website. The tire I was looking for was I. Stock and delivery was quick.

Date of experience: February 14, 2024