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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,877
quality
23,616
This company responds to reviews on average within 5 days

Instant Feedback

73,241 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Outstanding Service and Speed
September 13, 2025
Updated review

Thank you for getting the Shinko tires to me so quickly and at a great price. They even have an amazing return policy and process!

Date of experience: September 3, 2025

Sweet website and had what I needed!
August 30, 2025
Previous review

Sweet website and had what I needed!

Date of experience: August 20, 2025
Sweden
1 review
0 helpful votes
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Motorcycle baffle
September 13, 2025

Received my order, very fast, quality material, and workmanship

Date of experience: September 3, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
September 13, 2025

The slip ons I ordered were placed on sale for Labor Day. I called and asked if they would match the price and I was given a store credit which allowed me to buy more merchandise. Thank you for your courtesy

Date of experience: September 3, 2025
New York
1 review
0 helpful votes
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Awesome as always
September 13, 2025
Updated review

No complaints with JP. But the USPS is awful. My package traveled all over the East coast for 11 days.

Date of experience: September 3, 2025

Always great service!
August 30, 2025
Previous review

Always great service!

Date of experience: August 20, 2025
Illinois
1 review
0 helpful votes
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Item returned
September 13, 2025

I ordered the part but then had to cancel and JnP were excellent in providing return service quickly and hassle free. Ive shopped with them before and will continue to do so.

Date of experience: September 3, 2025
Washington
1 review
0 helpful votes
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Lockable gas cap for fxlrst
September 13, 2025

Works well as a replacement for the OM gas cap. No issues.

Date of experience: September 3, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Arizona
1 review
0 helpful votes
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Air filter
September 13, 2025

The product was delivered in good time and in good condition.

Date of experience: September 3, 2025
Connecticut
1 review
0 helpful votes
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Easy to deal with
September 13, 2025

Gave the product 2 stars only because the gasket kit wasn't complete. Order was for complete Cometic rocker box kit. There was only 1 lower rocker box gasket in the kit. JP was very pleasant to deal with and refunded my money as I couldn't wait for another kit to arrive.

Date of experience: August 30, 2025
Utah
1 review
0 helpful votes
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Good service
September 13, 2025
Updated review

I was able to order a bulk size purchase and all items came timely and in good order

Date of experience: September 3, 2025

New bike seat
August 9, 2025
Previous review

Great service with timely delivery. Had plenty of options to choose from.

Date of experience: July 30, 2025
Texas
1 review
0 helpful votes
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The part fit perfectly
September 13, 2025

We were very happy with the products that we purchased and have never had to return anything

Date of experience: September 3, 2025
Nebraska
1 review
0 helpful votes
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Very nice product
September 13, 2025

Fast shipping! Highly detailed product information, just what I needed!

Date of experience: September 3, 2025
Illinois
1 review
0 helpful votes
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👍
September 13, 2025

Looked online at the part I needed confirmed to fit the bike received the part in a couple days up and running👍

Date of experience: September 3, 2025
Florida
1 review
0 helpful votes
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Parts and service
September 13, 2025
Updated review

JP cycle has always come through for me, fast shipping even with the basic rate. And large selection with quality parts. Your my go to for mail order.

Date of experience: September 3, 2025

Order wrong part
November 2, 2024
Previous review

Order wrong part. Have to reorder. But shipping is Fast, Hopefully I'll be up and running soon.

Date of experience: October 23, 2024
Maine
1 review
0 helpful votes
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Great product
September 13, 2025
Updated review

Easy to find the right parts and fit. Website setup is easy to use. Good quality parts.

Date of experience: September 3, 2025

Great easy find parts
August 31, 2025
Previous review

Great easy find parts

Date of experience: August 21, 2025
Indiana
1 review
0 helpful votes
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Wrong part
September 13, 2025

I received the wrong part. Good shipping, I tried to contact customer service, but very long wait times. I am trying to return.

Date of experience: September 3, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
đź“§ Email: [email protected]
📞 Call: 800-318-4823
đź’¬ Live Chat: jpcycles.com
We're here to help!

South Carolina
1 review
0 helpful votes
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Road King rear tire
September 13, 2025

I ordered online it was absolutely easy and quick. Receiving my product was quick.

Date of experience: September 3, 2025
Canada
1 review
0 helpful votes
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For my restorations, J&P always comes thru!
September 13, 2025
Updated review

Needed the parts and J&P had them! 9
Times out of 10 they come thru!

Date of experience: September 2, 2025

Exactly what I need for my restoration
September 2, 2025
Previous review

Exactly what I need for my restoration

Date of experience: August 22, 2025
Illinois
1 review
0 helpful votes
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Tires
September 13, 2025

Fast delivery, easy service, would recommend them to any home mechanic who doesn't want to pay dealerships and can do it themselves.

Date of experience: September 2, 2025
Oklahoma
1 review
0 helpful votes
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Turn signal switch
September 13, 2025

Fast, easy and the right parts! Online store is easy to find what you need.

Date of experience: September 2, 2025
Alaska
1 review
0 helpful votes
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Satisfaction
September 13, 2025

Very good service and great communication. The parts I ordered haven't been installed yet, but the quality seen to be good, I don't anticipate any issues

Date of experience: September 2, 2025