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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,589
This company responds to reviews on average within 5 days

Instant Feedback

73,194 reviews

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Pennsylvania
1 review
0 helpful votes
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Why I chose J&P for the part(s)
September 14, 2025
Updated review

I was able to quickly and easily find the parts that I need ordering was easy payment again quick and easy and the product was delivered in a couple days. Everything you'd expect.

Date of experience: September 4, 2025

Everything is good
September 3, 2025
Previous review

Everything is good. I would like to have more shipping options though.

Date of experience: August 24, 2025
Alaska
1 review
0 helpful votes
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First time purchasing
September 14, 2025

Good experience came very vast I'll buy again thanks

Date of experience: September 4, 2025
Oregon
1 review
0 helpful votes
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Great service
September 14, 2025
Updated review

Been shopping with J&P Cycles for years. Best service overall. Cant go wrong

Date of experience: September 4, 2025

J&P cycles is the #1 source for MC parts
November 27, 2024
Previous review

J&P cycles is the #1 source for MC parts. Ive been using them for years. You cant go wrong.

Date of experience: November 17, 2024
Louisiana
1 review
0 helpful votes
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Part
September 14, 2025

Easy to find website.Part was shipped quickly and exact fit

Date of experience: September 4, 2025
Florida
1 review
0 helpful votes
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Love j&p
September 14, 2025

Very helpful. Customer service is 10/10. Called about an order and was left very positive.

Date of experience: September 4, 2025
Utah
1 review
0 helpful votes
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Easy to find what I needed.
September 14, 2025
Updated review

J&P cycles never fails to have what I need and gets it to me fast!

Date of experience: September 3, 2025

Fast!
June 8, 2025
Previous review

Fast! Easy! Free shipping!

Date of experience: May 29, 2025
Tennessee
1 review
0 helpful votes
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Motorcycle upgrade
September 14, 2025

Very satisfying and was very easy to order my parts that I needed

Date of experience: September 3, 2025
Kentucky
1 review
0 helpful votes
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Speedy
September 13, 2025

They were very quick to get me product, even though ups messed up and placed it at the wrong apartment. I got it super quick.

Date of experience: September 3, 2025
Canada
1 review
0 helpful votes
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Unsatisfied
September 13, 2025

Didn't get what I ordered. With the help of a sale person who gave me the item number to order. I got something else. When I call back didn't get much help.

Date of experience: September 3, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

California
1 review
0 helpful votes
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Outstanding Service and Speed
September 13, 2025
Updated review

Thank you for getting the Shinko tires to me so quickly and at a great price. They even have an amazing return policy and process!

Date of experience: September 3, 2025

Sweet website and had what I needed!
August 30, 2025
Previous review

Sweet website and had what I needed!

Date of experience: August 20, 2025
Sweden
1 review
0 helpful votes
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Motorcycle baffle
September 13, 2025

Received my order, very fast, quality material, and workmanship

Date of experience: September 3, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
September 13, 2025

The slip ons I ordered were placed on sale for Labor Day. I called and asked if they would match the price and I was given a store credit which allowed me to buy more merchandise. Thank you for your courtesy

Date of experience: September 3, 2025
New York
1 review
0 helpful votes
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Awesome as always
September 13, 2025
Updated review

No complaints with JP. But the USPS is awful. My package traveled all over the East coast for 11 days.

Date of experience: September 3, 2025

Always great service!
August 30, 2025
Previous review

Always great service!

Date of experience: August 20, 2025
Illinois
1 review
0 helpful votes
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Item returned
September 13, 2025

I ordered the part but then had to cancel and JnP were excellent in providing return service quickly and hassle free. Ive shopped with them before and will continue to do so.

Date of experience: September 3, 2025
Washington
1 review
0 helpful votes
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Lockable gas cap for fxlrst
September 13, 2025

Works well as a replacement for the OM gas cap. No issues.

Date of experience: September 3, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Arizona
1 review
0 helpful votes
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Air filter
September 13, 2025

The product was delivered in good time and in good condition.

Date of experience: September 3, 2025
Connecticut
1 review
0 helpful votes
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Easy to deal with
September 13, 2025

Gave the product 2 stars only because the gasket kit wasn't complete. Order was for complete Cometic rocker box kit. There was only 1 lower rocker box gasket in the kit. JP was very pleasant to deal with and refunded my money as I couldn't wait for another kit to arrive.

Date of experience: August 30, 2025
Utah
1 review
0 helpful votes
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Good service
September 13, 2025
Updated review

I was able to order a bulk size purchase and all items came timely and in good order

Date of experience: September 3, 2025

New bike seat
August 9, 2025
Previous review

Great service with timely delivery. Had plenty of options to choose from.

Date of experience: July 30, 2025
Texas
1 review
0 helpful votes
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The part fit perfectly
September 13, 2025

We were very happy with the products that we purchased and have never had to return anything

Date of experience: September 3, 2025
Nebraska
1 review
0 helpful votes
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Very nice product
September 13, 2025

Fast shipping! Highly detailed product information, just what I needed!

Date of experience: September 3, 2025