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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,876
quality
23,601
This company responds to reviews on average within 5 days

Instant Feedback

73,223 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Excellent
June 13, 2024

Was trying to find the right bezel light that gave the look I wanted and that also provided something a little different than buddy's bike. Went with stainless grill. Got them really fast, they look great and have gotten severe complaints. Installation was easy

Date of experience: June 3, 2024
Kansas
3 reviews
0 helpful votes
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Grips,throttle,fittings
June 13, 2024
Updated review

You guys are always great to work with! On time, and packaged correctly. Wish shipping costs were cheaper, but I understand cost is cost.

Date of experience: June 3, 2024

Easy, priced fairly, free freight!
November 9, 2023
Previous review

Easy, priced fairly, free freight!

Date of experience: November 8, 2023
Ohio
1 review
0 helpful votes
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Mostly okay
June 13, 2024

The mounting holes on the tank I ordered had to be modified to fit. Other than that it works good.

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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No issues
June 13, 2024

Parts fit,fast delivery.nothing else to say,nothing else to say

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Easy Shopping
June 13, 2024

Found what I need, easy to order, and reasonable shipping time frame.

Date of experience: June 3, 2024
Illinois
2 reviews
0 helpful votes
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Plug and play, just as advertised. Easy installation. Straightforward instructions.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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I needed parts for my Road King, ASAP! And you guys had what I needed...And the shipping was super fast! Thanks!

Date of experience: June 3, 2024
Alabama
1 review
0 helpful votes
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I am very satisfied
June 13, 2024

I am very satisfied with my shopping experience. The website makes it very easy.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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On point
June 13, 2024

Found me exactly what I needed
Great customer service 👏🏿

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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..
June 13, 2024

………………………………………….
………………………………………………………………………………….

Date of experience: June 3, 2024
Alabama
1 review
0 helpful votes
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Handle bar grips
June 13, 2024

The selection was great found what I was looking for with ease and it shipped really quickly

Date of experience: June 3, 2024
Kansas
1 review
0 helpful votes
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Quick delivery
June 13, 2024

Delivery was about 3 days before expected delivery date. The product itself is a cheap piece of plastic that already chipped during installation. But overall, it was worth the 40 bucks.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Great service
June 13, 2024

The site was very user friendly and I found the exhaust I was looking for very quickly. Check out went very smooth and the pipes were delivered a couple days earlier than I thought they would be here. Well done!

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Great reputation, great service
June 13, 2024

Ordered a cup holder, with a partial gift card. Transaction was smooth, and easy. Communication was plentiful and item arrived as described. J&P Cycles has a great reputation and they continue with great service in each transaction.

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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All Good
June 13, 2024

Shopping and purchase for what I needed was easy. Shipping was very fast. The parts was exactly what I ordered and did what I needed.
All Good!

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Tank
June 13, 2024

The website is easy to navigate. Once product is received it is packaged very well.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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My item got sent to the wrong address
June 13, 2024
Updated review

My item got sent to the wrong address I want to contact j&p cycles to fix that problem

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
Kimberly E. J&P Cycles Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] so we can assist you and make this right.


Thank you for your everything
May 29, 2024
Previous review

Thank you for your everything

Date of experience: May 18, 2024
Maryland
2 reviews
0 helpful votes
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Incorrect part
June 13, 2024

Half of my order was correct, half was not. I'll be returning the wrong one. I'll be contacting customer service soon

Date of experience: June 3, 2024
Louisiana
1 review
0 helpful votes
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Reflections
June 13, 2024

I've built four bikes over the decades and J&P Cycles has always been my main source for quality parts and excellent customer service.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Good job
June 13, 2024

I have been a customer of yours for years. All the parts I have ever ordered have fit my motorcycles.

Date of experience: June 3, 2024