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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,639
This company responds to reviews on average within 5 days

Instant Feedback

73,310 reviews

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North Carolina
1 review
0 helpful votes
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My ROAD KING ignition coil~
June 13, 2024

The ordering process@ J & P was, And always is straight forward and simple. I received my product when I was told that I would. Back in the wind in no time. KICKSTAND UP~

Thanks, Once Again~!,
Sid Baker
N.C.

Date of experience: June 3, 2024
Mississippi
2 reviews
0 helpful votes
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Bassini Road Rage 2
June 13, 2024

Great pipe. Quality construction, sounds good. Substantial mounting bracket. Good heat shield coverage.

Date of experience: June 3, 2024
El Salvador
1 review
0 helpful votes
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Fast
June 13, 2024
Updated review

I was traveling and used my phone to place an order as a gest and somehow I got the wrong address and did not noticed until it was already on its way.
I wrote you an email, and you responded quickly

Date of experience: June 3, 2024

You are ok
February 14, 2024
Previous review

I like to buy from you because I can choose for an specific motorcycle, since I order from outside the USA, I have to be sure that I got the right parts, otherwise is not worth it to return it

Date of experience: February 13, 2024
Wyoming
1 review
0 helpful votes
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Good
June 13, 2024

Real quick on order and was easy to install. Look like good products and well designed. Directions were easy to follow and accurate. Had to remove a shield on the front that was not mentioned but was not hard to remove.

Date of experience: June 3, 2024
North Dakota
1 review
0 helpful votes
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Exactly as Advertised
June 13, 2024

So far so good. It took a bit of work but my tank looks brand new inside.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Blank
June 13, 2024

Blank blank blank blank blank blank blank blank blank blank

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Rain Jacket
June 13, 2024

Rain Jacket came just in time, it worked great! I rode 300 miles in the rain and I was absolutely dry.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Always J&P Cycles
June 13, 2024

Anytime I need a part for any of my bikes, J&P Cycles is the first place I go. Their vast catalog of parts and quick shipping keeps me coming back time and time again.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Great as always!
June 13, 2024

I can always find what I'm looking for and as soon as order it I get it in a timely manner!

Date of experience: June 3, 2024
Pennsylvania
2 reviews
0 helpful votes
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Discount
June 13, 2024

I signed up, suppose to get discount, then it would not let me use it.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Not what I ordered
June 13, 2024

Lousy and the fact that I'm supposed to pay for the return shipping when it's not my mistake is bs

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] so we can assist you and make this right.

New Jersey
2 reviews
0 helpful votes
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Always satisfying
June 13, 2024

Been buying for a while now. Haven't had an issue that I can think of

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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DO BETTER!
June 13, 2024
Updated review

The shopping experience would be better if the bike I was shopping for was actually on your list of bikes. So if yall could add Titan motorcycle company to your list of bikes that would be great. It would be nice if you guys would do a better job at giving product descriptions. Not all 9f us are working on a factory bike. Believe it or not some of us actually do work on custom choppers. So giving a proper description of an item say like a old bag dipstick length diameter things like that would really be helpful and keep us from having to order the wrong damn thing and turn around and send it back and wait for something that might be rotten might not be right to come in. And another thing. How about shipping all of the parts the order in a single box ship the whole order at once not spread it out to where I have to wait a week and a half to two weeks for the parts that I need to get a bike up and going. Come on you're killing me with that crap. You take my money all at once right off the bat ship my parts at the same time where I received them at the same time when I need them.

Date of experience: June 3, 2024

The shopping experience would be better if the bike...
May 28, 2024
Previous review

The shopping experience would be better if the bike I was shopping for was actually on your list of bikes. So if yall could add Titan motorcycle company to your list of bikes that would be great.

Date of experience: May 18, 2024
Kansas
1 review
0 helpful votes
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So far everything I have ordered has been true to description and fitment recommendations

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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Great Selection
June 13, 2024
Updated review

I find it easy to shop for parts for my '03 HD Low Rider. Great selection and options for what I need.

Date of experience: June 3, 2024

Quick and easy
May 25, 2024
Previous review

Quick and easy

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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I had attempted to order a clutch lever for my bike, all the other vendors kept shipping the wrong lever, I finally resorted to going back to JP, with whom I had business in the past, bottom line, JP shipped correct lever, including a snap ring, so simple.I have

Date of experience: June 3, 2024
Idaho
1 review
0 helpful votes
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Found the part/parts I was needing, check out was easy, and shipping time was great, thanks.

Date of experience: June 3, 2024
Connecticut
1 review
0 helpful votes
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Wheel bearing
June 13, 2024

I was happy they sent me the correct size the first time with no issues. Bearings fit properly and were proper one inch axle size

Date of experience: June 3, 2024
Illinois
2 reviews
0 helpful votes
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Harley tail light flasher kit
June 13, 2024

Excellent product lots of choices how you want to make your tail lights flash. Works as described easy to install

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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New Michelin Commander III tires
June 13, 2024

Received my second set of Michelin Commander tires. They're an excellent choice for my 2008 Roadstar.

Date of experience: June 3, 2024