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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,881
quality
23,641
This company responds to reviews on average within 5 days

Instant Feedback

73,321 reviews

We monitor reviews for authenticity

Kansas
2 reviews
0 helpful votes
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Method of shipping.
June 13, 2024

Bought many tires from you over the years always received tires in 2 to 3 business days. They were shipped FedEx or UPS this time shipped USPS. Received tire in ten days. Went from Ky. To La. To Dallas to Omaha back to Dallas to Amarillo 145 miles from me where it sat for five days. I know you have no control over the USPS but for us where I live it is a bad way to use for shipping.

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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My review
June 13, 2024

I am happy with the products I purchased from J&P Cycles. We replace the clutch cable ourselves instead of paying the mechanic the pricy fees.

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Shinko. Lol
June 13, 2024

It's all good. Best price around. Free shipping i dont know what else to say.

Date of experience: June 3, 2024
California
3 reviews
0 helpful votes
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Great experience
June 13, 2024

Great wkljefnowiwoieuhoivunsoijnsfoigu pfsjnoiduvnreoinfsgipfunf

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Extra Delivety charges
June 13, 2024

Delivery product required duty to pay in Canada. Was not informed by company.added $80.00 to thd vost

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Shield
June 13, 2024

It was not the measurement listed, Had to send it back did not fit the year motorcycle that it said.

Date of experience: June 3, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Oregon
1 review
0 helpful votes
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Always great!
June 13, 2024

We have ordered from J&P Cycles a few times and everything is always great. Quick shipping, accurate website descriptions, easy checkout.

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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Better than a Saddlemen
June 13, 2024

I bought this seat after a saddlemen seat that was $900 and really did a number on me. I thought the this would be a good in-between seat until I could afford a better one…. I was wrong, this is THE seat.

Date of experience: June 3, 2024
New Hampshire
2 reviews
0 helpful votes
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I had to talk to two different people and they both were fantastic. I wish every place I shop at had employees like yours.

Date of experience: June 3, 2024
Wisconsin
1 review
0 helpful votes
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Klim Adventure Gloves
June 13, 2024
Updated review

Used sizing chart and it worked. Gloves fit like a glove and are ready for adventure

Date of experience: June 3, 2024

As a previous customer, shopping and checkout were...
June 4, 2024
Previous review

As a previous customer, shopping and checkout were so easy, love you guys.

Date of experience: May 25, 2024
New Mexico
1 review
0 helpful votes
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It's frustrating because I bought this for my sons 21st birthday for the motorcycle we bought him and it wasn't even the one shown online

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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New battery
June 13, 2024

Super fast shipping...very pleased with the ordering process.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Better clarification
June 13, 2024

I ended up with two sets because in the description of the part and ordering, I didn't see where your site stated whether the price was for one or a set of bag bars.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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Fast Deli ery
June 13, 2024

J&P always have what I need for my Harley. Great selection and Quality

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Wow fast shipping
June 13, 2024

Easy to navigate site, order came faster than originally expected like 3 days earlier which was awesome. Competitive prices and have bought from in the past in store first Time online but great experience thank you J&P

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Quick and accurate
June 13, 2024

We needed replacement oil and filters for a good price and they came quick and accurate.

Date of experience: June 3, 2024
New Mexico
1 review
0 helpful votes
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The one time I needed expedited shipping, j&p failed. Customer service was understanding and refunded the shipping cost and the part.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent product
June 13, 2024

Product is excellent just what I needed to make riding even a better experience

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Fits the bike
June 13, 2024

The price for the bracket after duties and taxes was crazy...I was going to make something but decided to get the original piece.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Speedy Delivery!
June 13, 2024

Both items that I ordered arrived days ahead of schedule, which was a pleasant surprise!

Date of experience: June 3, 2024