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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,662
This company responds to reviews on average within 5 days

Instant Feedback

73,419 reviews

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North Carolina
1 review
0 helpful votes
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Great product reasonably priced
June 13, 2024

Customer service was great and easy to access. The product was better than described and affordable. The shipping was fast and with out all the cost.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Fast shipping
June 13, 2024

Great company to work with fast shipping will definitely use again

Date of experience: June 3, 2024
Tennessee
1 review
0 helpful votes
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Reliable, fast service
June 13, 2024

I ordered tires. They were in stock; at a warehouse near me; and they were delivered faster than expected with no shipping charges. Price is the same as everyone else's, to the penny, so no advantage or disadvantage there.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Easy simple fast
June 13, 2024

It was easy and vary knowledgeable and aftermarket parts fits my bike

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Great experience
June 13, 2024

Always great service, and great products, would recommend to anyone.

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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Good service
June 13, 2024

The parts u list or show online need better descriptions so u don't order the wrong part like I did

Date of experience: June 3, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Connecticut
1 review
0 helpful votes
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The box for the 14" ape hangers was very big. One grip end was protruding out of the corner of the box, but seems to have some sort of sock on it so i may not bee damaged. I hope to look at it this weekend.

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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FedEx Deliver Issue
June 13, 2024

FedEx did not deliver my tires for about a week.
They accidentally sent my package from Ohio where I live to Arizona.

Date of experience: June 3, 2024
South Dakota
1 review
0 helpful votes
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Great customer service
June 13, 2024
Updated review

Quick response to my questions along with a solution to my issue

Date of experience: June 3, 2024

Quick responses to my concerns
June 6, 2024
Previous review

Quick responses to my concerns

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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Fittings incorrect
June 13, 2024

I wish they would specify the exact type of fittings rather than calling it "universal". I am working with parts that are metric apparently, so the "universal" line should be called "American" for clarity.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Helments
June 13, 2024

It was pretty good but could not use my 10% off for some reason. Still do not know why I could not. Would like to use some ti n e

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Meh
June 13, 2024

I purchased parts for my Honda rebel, air filter, carb rebuild kit and a petcock. The filter was right the kit was wrong but at least had a part I needed so that was fine I just bout the kit for that part so no foul. Lucky it was a common part for bike carbs, the petcock was completely wrong no biggie right just return it. No $15 part cast me $10 to return lol nah thanks I have plenty of bikes roll through I'll eventually use it. Not so happy about the return policy when it want I who made the wrong. Alls well Amazon had the part. Sad really.

Date of experience: June 3, 2024
Iowa
1 review
0 helpful votes
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Great customer service!
June 13, 2024

Had questions so I called and received answers to all of my questions!

Date of experience: June 3, 2024
South Carolina
1 review
0 helpful votes
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New starter
June 13, 2024

Overall, not a bad experience. My part was easy to track. It seems to work well, unfortunately I am having a different issue with the bike and it will not run. So it looks like I will get to use J&P Cycles again.

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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Outstanding
June 13, 2024

Ordered Riding boots but they were too big but going to order the right size.quality was excellent

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Shinko 777 tire
June 13, 2024

Fast delivery straight to my door, arrived in great shape and quick.

Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome.
June 13, 2024

I've never been disappointed when I order always on time when they say it will be delivered.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Nice Grips
June 13, 2024

My bike has the Schrader valve in the clutch handle so I needed to get a set of compatible grips. Though these "work", the end of the grip is not designed to be removed to allow you to adjust your suspension. Not a huge deal for me, but if you are looking at a grip that will allow access to your suspension adjustment, you will either have to get a different set or modify this one.
The grip is a little lighter than I anticipated. Almost feels cheap because it is so light, but the overall quality is pretty good. The grip is comfortable. I bought medium size and they do not dampen vibration as well as my old grips (these were large).

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Helmet exchange
June 13, 2024

Employee was super nice and helpful. Great experience all around, highly recommend.

Date of experience: June 3, 2024
New Hampshire
1 review
0 helpful votes
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All good! Tech info was good along with good applications info I needed.

Date of experience: June 3, 2024

Smooth and easy
October 15, 2023
Previous review

Smooth and easy

Date of experience: October 15, 2023