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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,881
quality
23,650
This company responds to reviews on average within 5 days

Instant Feedback

73,354 reviews

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Texas
1 review
0 helpful votes
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Haven't opened box
July 10, 2024

Label says it's right part, still tearing apart exhaust. What a $#*!.

Date of experience: June 30, 2024
Michigan
1 review
0 helpful votes
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Very good experience
July 10, 2024

This was one of the best shopping experiences I've had in a long time! The sales lady was very kind and helpful. My order arrived quickly and I was able to track it the whole time.

Date of experience: June 30, 2024
California
1 review
0 helpful votes
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Great Service
July 10, 2024

Good had no issues at all I'm very happy. I will be referring friends and family to J&P Cycles from now on. The only thing I could complain about is maybe getting more discounts or coupons.

Date of experience: June 30, 2024
Italy
1 review
0 helpful votes
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Sticker Plate for Vespa
July 10, 2024

I ordered two sticker plates for our new Vespas...order was not only accurate, but it got to us extremely fast, which was a huge help! Thank you for the quick turnaround!

Date of experience: June 30, 2024
California
1 review
0 helpful votes
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Excellent service
July 10, 2024
Updated review

Good experience except the first I ordered did not fit my bike as it was supposed to

Date of experience: June 30, 2024

Quick and easy
July 4, 2024
Previous review

Quick and easy

Date of experience: June 24, 2024
Colorado
1 review
0 helpful votes
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Easy Rebuild
July 10, 2024

Easy site to navigate, and all parts fit. I was not sure if they had parts for a 1987 Keihin carb, but sure enough they did. They got me the right kit first try. And it greatly helped my restoration project, a 1987 HD Hugger 883.

Date of experience: June 30, 2024
Florida
1 review
0 helpful votes
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Slow shipping
July 10, 2024

Am dissapointed in the new JP. They promote the subscription service with free 2 day shipping. Over the last 2 years I have ordered several times and have yet to receive anything in less than 5-6 days. I recently ordered cams and associated parts. Some of which were advertised as "eligible for free 2 day shipping". I had to pay an additional $60.00 in order to guarantee the cams arrival on time. The items that were advertised as 2 day shipping, arrived 7 days later.

I have been buying from JP for about 15+ years, this was never the case when John P. Was in charge. As a result upon the renewaI dates arrival, I question weather it really is worth the cost. I hope this situation will improve as I very much like JP Cycles and look forward to continuing to do business with them

Date of experience: June 30, 2024
Ohio
1 review
0 helpful votes
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Brakes for harley
July 10, 2024

No problems! Fast shipping! Great email updates. Best prices as well

Date of experience: June 30, 2024
Florida
1 review
0 helpful votes
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Timely Delivery
July 10, 2024

I have been able to find the parts I need for my Harley on the website.

Date of experience: June 30, 2024
Nevada
1 review
0 helpful votes
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Simple light bulb
July 10, 2024

Got what I needed in couple days. All good. Will use JP cycle again.

Date of experience: June 30, 2024
Pennsylvania
1 review
0 helpful votes
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Load equalizer
July 10, 2024

Ordered and was delivered in a timely manner with no issues.

Date of experience: June 30, 2024
Oklahoma
1 review
0 helpful votes
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Passenger Footboards
July 10, 2024

I got the HogWorkz passenger footboards and the look great, passenger loves them too. Very easy install.

Date of experience: June 30, 2024
Washington
1 review
0 helpful votes
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The six volt battery
July 10, 2024

The six volt battery is perfect, charged right up and fit exactly in my 47 Knucklehead.

Date of experience: June 30, 2024
Arizona
2 reviews
0 helpful votes
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Ignition
July 10, 2024

I purchased a new ignition from J&P cycles and glad they had a selection that would fit my Harley Davidson FLS. Overall very happy with my purchase and would recommend them to all I know and will be a repeat customer.

Date of experience: June 30, 2024
Illinois
3 reviews
0 helpful votes
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Great saddle bags at low price
July 10, 2024

Great discount on very good-looking leather bags. The product video clinched the deal. Easy check-out and I got free shipping to boot.

Date of experience: June 30, 2024
Kentucky
1 review
0 helpful votes
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Swing and a miss
July 10, 2024

Fast and on time, unfortunately they (baffles) worked too good. Used them in some Zoomies but the engine said nope. But getting them on time, In time was great. Thanks Corvair Joe.

Date of experience: June 30, 2024
Florida
1 review
0 helpful votes
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Big radius vance and hines
July 10, 2024

1st time I orded they sent wrong finish returned and refunded 2nd time right order sent in chrome fast friendly and courteous love the looks and deep sound I'm happy

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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Great service
July 10, 2024

Well satisfied with the whole experience. Would definitely recommend to a friend,with no regrets. Will definitely shop with them again.

Date of experience: June 30, 2024
South Carolina
1 review
0 helpful votes
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Getting better
July 10, 2024
Updated review

My lack of research and expirence with working on my harley led to buying parts that were not necessary. Mistakes were made lessons learned.

Date of experience: June 30, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Fast easy and accurate
June 29, 2024
Previous review

Fast easy and accurate

Date of experience: June 19, 2024
South Carolina
1 review
0 helpful votes
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Good Customer Service
July 10, 2024

I ordered an air filter for my Harley Davidson Electra Glide. The the filter that came in the shipment was in the right product package but was wrong, but after a call and email to customer service, the right air filter was sent to me. Thanks.

Date of experience: June 30, 2024