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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,689
This company responds to reviews on average within 5 days

Instant Feedback

73,518 reviews

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Kentucky
1 review
0 helpful votes
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Swing and a miss
July 10, 2024

Fast and on time, unfortunately they (baffles) worked too good. Used them in some Zoomies but the engine said nope. But getting them on time, In time was great. Thanks Corvair Joe.

Date of experience: June 30, 2024
Florida
1 review
0 helpful votes
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Big radius vance and hines
July 10, 2024

1st time I orded they sent wrong finish returned and refunded 2nd time right order sent in chrome fast friendly and courteous love the looks and deep sound I'm happy

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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Great service
July 10, 2024

Well satisfied with the whole experience. Would definitely recommend to a friend,with no regrets. Will definitely shop with them again.

Date of experience: June 30, 2024
South Carolina
1 review
0 helpful votes
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Getting better
July 10, 2024
Updated review

My lack of research and expirence with working on my harley led to buying parts that were not necessary. Mistakes were made lessons learned.

Date of experience: June 30, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Fast easy and accurate
June 29, 2024
Previous review

Fast easy and accurate

Date of experience: June 19, 2024
South Carolina
1 review
0 helpful votes
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Good Customer Service
July 10, 2024

I ordered an air filter for my Harley Davidson Electra Glide. The the filter that came in the shipment was in the right product package but was wrong, but after a call and email to customer service, the right air filter was sent to me. Thanks.

Date of experience: June 30, 2024
Missouri
1 review
0 helpful votes
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My Tires.
July 10, 2024

Always satisfied with the products I ordered. Everything is shipped on time and in good shape.

Date of experience: June 30, 2024
Alabama
1 review
0 helpful votes
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Frustrating shopping
July 10, 2024

When searching for products for a specific bike many products for other models show up in the que. Also for example when searching for hiway pegs several models are shown without identification of what you are purchasing, somewhat confusing to not know the exact price or product.

Date of experience: June 30, 2024
South Carolina
1 review
0 helpful votes
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It was an old style part. You guys matched it up perfectly. It was very quick. Had it in two days. Thank you very much.

Date of experience: June 29, 2024
Texas
1 review
0 helpful votes
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If you can't exactly figure out what you need the chat with a J P member is the way to go, they're very knowledgeable!

Date of experience: June 29, 2024
Ohio
1 review
0 helpful votes
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Handlebars
July 10, 2024

Was looking for replacement handlebars for my 2006 Road King Classic with a longer pullback. They spent time going through and comparing listed dimensions over the phone with me until I settled on a set that I figured would work. Ultimately, I decided on the Heritage style bars from Flanders. They gave me 4" more pullback than my stock bars. Exactly what I needed. Thanks for taking the time to help compare products.

Date of experience: June 29, 2024
South Carolina
1 review
0 helpful votes
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Love the helmet
July 10, 2024

Was very simple to place my order and get it within a reasonable amount of time.

Date of experience: June 29, 2024
South Carolina
1 review
0 helpful votes
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Didn't fit
July 9, 2024

The seat didn't fit for the stock seat. It said it would but I couldn't put the back seat on with the Backrest

Date of experience: June 29, 2024
Pennsylvania
1 review
0 helpful votes
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Bikeman big mo slip on
July 9, 2024

Great price, easy ordering. The slip on is amazing but it was in the bracket upside down so I had to take it all apart to fix it.

Date of experience: June 29, 2024
Texas
1 review
0 helpful votes
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Shipment
July 9, 2024

Paid $20 extra To get my shipment faster, but it was still late. It wasn't worth the $20. Still will recommend…

Date of experience: June 29, 2024
Minnesota
1 review
0 helpful votes
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Great service
July 9, 2024

Great.x̌x̌xxxxxxxxxxxx̌service
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Date of experience: June 29, 2024
New York
1 review
0 helpful votes
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Wrong part.
July 9, 2024

I ordered a part for a 2001 volusia 800 and received a part for an 1988? 650.
I have not returned it yet. But will definitely return it for a refund.

Date of experience: June 29, 2024
Illinois
1 review
0 helpful votes
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Fast and easy ordering.
July 9, 2024

Product descriptions made it easy to feel confident in ordering.

Date of experience: June 29, 2024
Texas
1 review
0 helpful votes
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Curve too Sharp
July 9, 2024

I have a 16 year old Shoei open face helmet and I replaced it with another of the same. I had a face shield from J&P cycles on it, and it fit fine. The new one had too sharp a curve, and the center snap kept unsnapping,, when I raised the shield. Sent it back.

Date of experience: June 29, 2024
Ohio
5 reviews
0 helpful votes
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Fast, efficient, and easy
July 9, 2024

Easy and efficient. I had ordered the same products from a competitive company.After 3 attempts to correct all the mistakes in processing my order I decided to return All the wrong items and cancel my order for a full refund.Very frustrated and disappointed.

Date of experience: June 29, 2024
Nebraska
1 review
0 helpful votes
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Great company
July 9, 2024

Fast no hassle my seat fits great and arrived earlier than expected

Date of experience: June 29, 2024