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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,689
This company responds to reviews on average within 5 days

Instant Feedback

73,529 reviews

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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Ordering
July 9, 2024

Quick and easy to find and process payment.
Fast delivery too.

Date of experience: June 29, 2024
Florida
1 review
0 helpful votes
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Very Satisfied
July 9, 2024

Quick, easy and efficient. Very satisfied. Delivered the day it was scheduled. Allowed due to midweek holiday

Date of experience: June 29, 2024
Utah
1 review
0 helpful votes
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Site is super easy to use prices are reasonable. I need from and rear motor mounts and they had the for the best price.

Date of experience: June 29, 2024
Pennsylvania
1 review
0 helpful votes
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Great service
July 9, 2024
Updated review

Issue with shipping was resolved cleanly and efficiently with credit processed with no issues. Fantastic service. Thank you

Date of experience: June 29, 2024

Thank you JP Cycles!
April 6, 2024
Previous review

Thank you JP Cycles!

Date of experience: March 26, 2024
Utah
1 review
0 helpful votes
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Always good
July 9, 2024

J&P is the first place I go for parts. Always have what I need.

Date of experience: June 29, 2024
Florida
1 review
0 helpful votes
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Great facility
July 9, 2024
Updated review

I have bought from J&P for a few years now. Great place.fast shipping great customer service. Cant ask for a better place.

Date of experience: June 29, 2024

Great as always
December 18, 2023
Previous review

Great as always

Date of experience: December 18, 2023
Florida
1 review
0 helpful votes
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Satisfied
July 9, 2024

Shipping is a little expensive. Product doesn't take long to get where it's going. But again, I know the cost of everything is up, but shipping is a little steep. But I'm satisfied!

Date of experience: June 29, 2024
Ohio
1 review
0 helpful votes
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Fast and easy like my sister in-law! It was the exact replacement for my factory tire.

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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I love ordering through you because your prices are the best!

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Great Grips
July 9, 2024

Perfect grip for HD fatboy 2017. Easy to install Throttle by wire grips by Avon. Delivery was hassle free as well

Date of experience: June 28, 2024
Washington
1 review
0 helpful votes
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Quick and in Perfect Condition
July 9, 2024

Always Easy to navigate and easy to check out! Products delivered s promised and in good condition.

Thanks

Date of experience: June 28, 2024
New York
1 review
0 helpful votes
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Needed a new tire for my electric moped / most of the local shops in Philly want $70-$80 for a basic 3x10 tire - bought 2 from this site with free shipping for less than $60…. Couldn't be happier with my purchase and the quickness of the delivery - will definitely use J&P again….

Date of experience: June 28, 2024
New York
2 reviews
0 helpful votes
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Best customer service I've seen
July 9, 2024

The best service I've had from a website in along time! Thanks

Date of experience: June 28, 2024
Colorado
1 review
0 helpful votes
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Tire
July 9, 2024

Fast delivery,you people never disappoint,huge selection

Date of experience: June 28, 2024
California
1 review
0 helpful votes
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Poor shipping
July 9, 2024

If an item on the website says it ships next business day then it should. I ordered two of the same part they shipped one out the next day the other one a week later… when I inquired about my order the person I spoke with was not helpful at all.

Date of experience: June 28, 2024
Kimberly E. J&P Cycles Rep
over a year old

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates. I show One shipped the next day and one shipped two days later as we depleted inventory in one warehouse and had to ship the second from an alternative warehouse. Again, we do apologize for the frustration his may have caused.

Oklahoma
1 review
0 helpful votes
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Paper catalog
July 8, 2024
Updated review

Online ordering is truly a drag when a company has more than you can look at. I really miss the paper catalog,any time you had a question about something not in the catalog you could call customer service and clarify.

Date of experience: June 28, 2024
Kimberly E. J&P Cycles Rep
over a year old

Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] anytime you need assistance


Quick and easy as expected, always
January 4, 2024
Previous review

Quick and easy as expected, always.

Date of experience: January 4, 2024
Washington
2 reviews
0 helpful votes
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Parts made easy
July 8, 2024

Easy to order. Put in relative bike info, order parts that fit.

Date of experience: June 28, 2024
North Carolina
3 reviews
0 helpful votes
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Purchase was easy.
July 8, 2024

Easy peasy. The order and shipping were fast, The mesh riding pants are disappointing. Although they are well made, they have zero breathability. No air flow at all, which is why I bought them. The knee protecting pads are good but the hip pads are so thin as to be useless in a crash.

Date of experience: June 28, 2024
California
1 review
0 helpful votes
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Fast shipping great products awesome selection of quality parts

Date of experience: June 28, 2024
Colorado
2 reviews
0 helpful votes
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Quality product, quickly received
July 8, 2024
Updated review

J&P carries the specialty motorcycle engine oil that I need for my motorcycle. Items are always "in stock" and available. The promptness of shipping is greatly appreciated.

Date of experience: June 28, 2024

Quick transaction
April 30, 2024
Previous review

Quick transaction

Date of experience: April 20, 2024