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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,638
This company responds to reviews on average within 5 days

Instant Feedback

73,310 reviews

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Ohio
1 review
0 helpful votes
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Great
July 11, 2024

Ordered cobra pipes and within two days they were at my that's awesome

Date of experience: July 1, 2024
Canada
1 review
0 helpful votes
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Quick service Proper parts
July 11, 2024

Thanks for prompt service and correct parts in new condition. Appreciate professional reliability thank you.

Date of experience: July 1, 2024
Georgia
1 review
0 helpful votes
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Not bad
July 11, 2024

Everything got delivered in one piece. The store should've had that in stock pigeon forge store was busy that day.

Date of experience: July 1, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Illinois
1 review
0 helpful votes
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Better late than never (update)
July 11, 2024

The parts arrived in good condition. However, I paid extra for next day air shipping, so they would arrive on Friday and I would have it for the weekend. However, Parts didn't arrive until Monday. There was an option for second day air, which said would arrive on Monday. Sometimes deliveries are out of our control. They refunded my expedited delivery charge without asking.
Too notch customer service.

Date of experience: July 1, 2024
Kimberly E. J&P Cycles Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We have refunded your shipping charge.

Florida
1 review
0 helpful votes
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Works Great
July 11, 2024

Needed new headlight for a friends bike, this one did the trick just fine!

Date of experience: July 1, 2024
Ohio
1 review
0 helpful votes
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Took longer than promised
July 11, 2024

Site said order would be a certain amount of time, but it actually took twice as long to receive order.

Date of experience: July 1, 2024
California
1 review
0 helpful votes
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Item was a steal!
July 11, 2024

Came across J&P Cycles through Instagram ad and definitely do not regret checking them out. I came across a helmet that was nearly half off normal price due to a minor scratch. I'm super happy with my purchase and shipping was really fast. Definitely will check out for sale items on this website.

Date of experience: July 1, 2024
Michigan
1 review
0 helpful votes
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Burley Slammer kit Missing Parts
July 11, 2024

Experience with your team has been real good but when I recieved the kit it was missing all the small parts, spacers ect. I sent in a picture of what I received and am waiting for a reply.

Date of experience: July 1, 2024
Ohio
1 review
0 helpful votes
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Pleased
July 11, 2024

Quality Products- Easy web shopping experience!. I will revisit the site and purchase in the future.

Date of experience: July 1, 2024
Oregon
2 reviews
0 helpful votes
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Other than the misleading pictures making the bag seem larger then it actually is, I had no problems.

Date of experience: July 1, 2024
California
1 review
0 helpful votes
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Received in timely manner
July 11, 2024

Got what I ordered in a timely manner just wish I could add delivery instructions

Date of experience: June 30, 2024
Missouri
1 review
0 helpful votes
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Handgrips
July 11, 2024

Lots of choices for all models of bikes. Good prices and quick shipping of the grips.

Date of experience: June 30, 2024
Arizona
1 review
0 helpful votes
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Fast easy and very knoldgeable
July 11, 2024

They were very kind and knowledgeable and the parts were delivered when promise

Date of experience: June 30, 2024
Pennsylvania
1 review
0 helpful votes
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Quick and easy. Delivery was quick, quality seems good, No problem with installation.

Date of experience: June 30, 2024
Nebraska
1 review
0 helpful votes
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Love J&P
July 11, 2024

I will always order from J&P. Prompt deliveries every time I order. Have never had an issue.

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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Great product
July 11, 2024

Shipped quickly and product quality as expected. Thank you!

Date of experience: June 30, 2024
South Carolina
1 review
0 helpful votes
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Fast shipping
July 11, 2024

They are not your average people, they make it very easy for all their customers, I have been a customer for over 10 years and they have always come through. J p cycles The Best.

Date of experience: June 30, 2024
Indiana
1 review
0 helpful votes
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Excellent customer service
July 11, 2024

I ordered and received Custom Dynamics Bagz Lights for my 21 CVO Road Glide. When I tested them, the running lights and the turn signals worked but not the brake lights. I called CD to see if I had done something wrong. They said the lights I got would not fit my bike, even though the J&P website said they would. I called J&P and explained to John what Custom Dynamics had told me. John was extremely courteous, very professional, and went above and beyond to ensure that I got the correct part and that I was happy with the order. Because of John's help, I will definitely be ordering from J&P Cycles again and I would highly recommend them to anyone looking for high quality parts and excellent customer service.

Date of experience: June 30, 2024
Colorado
2 reviews
0 helpful votes
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When looking up parts specific to a make and model of vehicle the website often forgets the info that was just entered and shows all parts. Shipping is too expensive as well compared to other sites.

Date of experience: June 30, 2024
Kimberly E. J&P Cycles Rep
over a year old

All domestic orders over $49.99 ship free within the contiguous 48 states. If your order is below this amount, we offer flat-rate shipping at a discount of USD 7.99. International shipping is different depending on the country being shipped to. Xxxbrandcontactinfoxxx with any shipping cost questions.

Texas
1 review
0 helpful votes
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Haven't opened box
July 10, 2024

Label says it's right part, still tearing apart exhaust. What a $#*!.

Date of experience: June 30, 2024