On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
J&P has 99% of what I need to keep my Harley happy. All at prices that are affordable.
Easy to navigate website with convenient ways to check and double check part correctness
They had what I needed in stock, shipping was fast and free. Great experience.
J&P Cycles has always provided me with first class service and delivery. I'm a dedicated repeat customer.
Shopped for Gifts and Bike products on several occasions. Have been using J&P cycles for several years.
Easy ordering and quick shipping. Got what I ordered. Thanks.
Not sure if the part will fit my bike, not confident in the ordering process but I didn't have any other option
Quick and easy, would do it again if needed. Thank you for being so quick.
Everytime I've order from here it's been very easy thanks for everything
Thanks for prompt service and correct parts in new condition. Appreciate professional reliability thank you.
The parts arrived in good condition. However, I paid extra for next day air shipping, so they would arrive on Friday and I would have it for the weekend. However, Parts didn't arrive until Monday. There was an option for second day air, which said would arrive on Monday. Sometimes deliveries are out of our control. They refunded my expedited delivery charge without asking.
Too notch customer service.
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We have refunded your shipping charge.
Needed new headlight for a friends bike, this one did the trick just fine!
Site said order would be a certain amount of time, but it actually took twice as long to receive order.
Came across J&P Cycles through Instagram ad and definitely do not regret checking them out. I came across a helmet that was nearly half off normal price due to a minor scratch. I'm super happy with my purchase and shipping was really fast. Definitely will check out for sale items on this website.
Experience with your team has been real good but when I recieved the kit it was missing all the small parts, spacers ect. I sent in a picture of what I received and am waiting for a reply.
Quality Products- Easy web shopping experience!. I will revisit the site and purchase in the future.
Other than the misleading pictures making the bag seem larger then it actually is, I had no problems.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.