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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,876
quality
23,601
This company responds to reviews on average within 5 days

Instant Feedback

73,223 reviews

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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Easy and quick.exceptionally good price. The quality seemed nice.and I was right. I really like this windshield triple bag...enough room for what I need. Check out was quick and easy.

Date of experience: August 15, 2024
Georgia
1 review
0 helpful votes
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Great selection great site to buy from most definitely buy again

Date of experience: August 15, 2024
Missouri
1 review
0 helpful votes
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Windshield
August 25, 2024

Easily ordered, received quickly, fit perfect! That says it all!

Date of experience: August 15, 2024
Maryland
1 review
0 helpful votes
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Satisfied
August 25, 2024

Pain free and on time correct parts delivered the first time.

Date of experience: August 15, 2024
Oregon
1 review
0 helpful votes
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Terrible
August 25, 2024

I don't normally review but this is the 3rd time that I have been completely let down. Payed for 2 day shipping didn't receive the product until 10
Days later.

Date of experience: August 15, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Colorado
1 review
0 helpful votes
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5 pack o-rings
August 25, 2024

Only needed one only could find 5 pack then shipped in a huge box for $8 could have definitely been shipped better ridiculous waste. And it didn't solve the problem that's on me

Date of experience: August 15, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Oregon
1 review
0 helpful votes
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Thanks for having what I needed
August 25, 2024

Nothing worse than waiting for a part you need to get back on the road but J&P was the only place I could find what I needed in stock.
Shipping was fairly quick and the item works as it should.

Date of experience: August 15, 2024
Nebraska
1 review
0 helpful votes
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Nice turnaround time.
August 25, 2024

Looking for manual and got it in a very timely fashion without any hassles.

Date of experience: August 15, 2024
Kentucky
1 review
0 helpful votes
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Didn't have parts for my bike
August 25, 2024

I have a 2024 Honda shadow phantom and i can't find any aftermarket parts for the bike on here

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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Surprised
August 25, 2024

I got my tires earlier than the website said they would arrive!

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Good
August 25, 2024

Overall experience was great! Liked the emails with detailed information regarding delivery.

Date of experience: August 15, 2024
Finland
1 review
0 helpful votes
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Great
August 25, 2024

Everything went smooth. Helmet came to Finland. No problems at all.

Date of experience: August 15, 2024
South Carolina
1 review
0 helpful votes
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Great response time
August 25, 2024

I needed this part as soon as possible and it got here overnight

Date of experience: August 15, 2024
Indiana
1 review
0 helpful votes
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Good product
August 25, 2024

Work great smoother ride for my pioneer 500 was not sure they would help but they made my pioneer ride smoother

Date of experience: August 15, 2024
Kansas
1 review
0 helpful votes
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Good selection of quality parts.
August 25, 2024

Found the correct air filter. Good selection of quality parts.

Date of experience: August 15, 2024
Wisconsin
1 review
0 helpful votes
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Brakes
August 25, 2024

I was glad to find new parts for an old Yamaha on your site.
PS - Love the How-To videos. Thanks.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Saddlebag support
August 25, 2024

The Saddlebag support for our 2016 Harley Davidson Fatboy was a perfect fit, thanks to the customer service rep who assisted me in finding the right item for our motorcycle. Customer Service is excellent.

Date of experience: August 15, 2024
Arizona
1 review
0 helpful votes
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Great!
August 25, 2024

Everything I've ordered has showed up in a very timely manner. All quality parts especially the seat.

Date of experience: August 15, 2024
Tennessee
1 review
0 helpful votes
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Had no questions about this order but previous orders they were quick to respond and help me,all around a top notch company

Date of experience: August 15, 2024
New York
1 review
0 helpful votes
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It was the right part
August 25, 2024

I ordered seat fir my harley from 2 other places before placing order with u now mind u I ordered same exact seat from all 3 however j&p cycles was only place that actually sent the seat I ordered
Thank you

Date of experience: August 15, 2024