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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,873
quality
23,569
This company responds to reviews on average within 5 days

Instant Feedback

73,151 reviews

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South Dakota
1 review
0 helpful votes
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Fast and easy
August 25, 2024

Great experience and fast shipping. It was really impressive

Date of experience: August 15, 2024
Indiana
1 review
0 helpful votes
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New tires
August 25, 2024

Easy to find what I was looking for and the chat opinion was very helpful.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Quick delivery! Good looking part! Going to ride check it soon!

Date of experience: August 15, 2024
South Carolina
1 review
0 helpful votes
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Bad part design
August 25, 2024

The spring is not even close to the OEM product and broke the minute I got it on and it took more than an hour of fighting with it. The OEM part re-installed in less than 2 minutes.

Date of experience: August 15, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Arkansas
1 review
0 helpful votes
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It's a tire
August 25, 2024

Fast shipping, and arrived in one piece. I guess i need to keep typing to make the survey happy.

Date of experience: August 15, 2024
New York
1 review
0 helpful votes
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Dependable
August 25, 2024

Always fast delivery and the parts are always as ordered! They've been my go to place for my Harley!

Date of experience: August 15, 2024
South Carolina
1 review
0 helpful votes
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Sturgis store
August 25, 2024

Very helpful in finding and directing me in avenues to finding everything that I needed super group!

Date of experience: August 15, 2024
New Mexico
1 review
0 helpful votes
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Awesome
August 25, 2024

Nice tail light I love it! Would highly recommend! I will be buying from JP Cycles again.

Date of experience: August 15, 2024
Kentucky
2 reviews
0 helpful votes
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The site was easy to navigate. Shipping was smooth. Product received was as promised!

Date of experience: August 15, 2024
Ohio
1 review
0 helpful votes
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Nice!
August 25, 2024

Easy site to work with.they have everything I need all the time and fast delivery…5 thumbs up!

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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JP Cycles's is the best
August 25, 2024

Good, easy and they have everything you need for your builds

Date of experience: August 15, 2024
Iowa
1 review
0 helpful votes
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Easy and quick.exceptionally good price. The quality seemed nice.and I was right. I really like this windshield triple bag...enough room for what I need. Check out was quick and easy.

Date of experience: August 15, 2024
Georgia
1 review
0 helpful votes
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Great selection great site to buy from most definitely buy again

Date of experience: August 15, 2024
Missouri
1 review
0 helpful votes
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Windshield
August 25, 2024

Easily ordered, received quickly, fit perfect! That says it all!

Date of experience: August 15, 2024
Maryland
1 review
0 helpful votes
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Satisfied
August 25, 2024

Pain free and on time correct parts delivered the first time.

Date of experience: August 15, 2024
Oregon
1 review
0 helpful votes
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Terrible
August 25, 2024

I don't normally review but this is the 3rd time that I have been completely let down. Payed for 2 day shipping didn't receive the product until 10
Days later.

Date of experience: August 15, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Colorado
1 review
0 helpful votes
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5 pack o-rings
August 25, 2024

Only needed one only could find 5 pack then shipped in a huge box for $8 could have definitely been shipped better ridiculous waste. And it didn't solve the problem that's on me

Date of experience: August 15, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Oregon
1 review
0 helpful votes
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Thanks for having what I needed
August 25, 2024

Nothing worse than waiting for a part you need to get back on the road but J&P was the only place I could find what I needed in stock.
Shipping was fairly quick and the item works as it should.

Date of experience: August 15, 2024
Nebraska
1 review
0 helpful votes
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Nice turnaround time.
August 25, 2024

Looking for manual and got it in a very timely fashion without any hassles.

Date of experience: August 15, 2024
Kentucky
1 review
0 helpful votes
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Didn't have parts for my bike
August 25, 2024

I have a 2024 Honda shadow phantom and i can't find any aftermarket parts for the bike on here

Date of experience: August 15, 2024