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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,850
quality
23,391
This company responds to reviews on average within 5 days

Instant Feedback

72,609 reviews

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South Carolina
1 review
0 helpful votes
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Parts for my bike
October 5, 2025
Updated review

I ordered it and it was shipped out promptly and when I received it was packaged very well and was just what I ordered and needed awesome fit also and look good on bike

Date of experience: September 25, 2025

Awesome very easy ordering
September 24, 2025
Previous review

Awesome very easy ordering

Date of experience: September 14, 2025
Canada
1 review
0 helpful votes
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Excellent service and products but shipping sucks...
October 5, 2025
Updated review

I had to have the parts shipped to Canada. They offered a flat rate of 35.00... Price was fine but it took from Sept 9th when I placed the order, until Sept 25th when I finally received it... 16 days, Really? I would have much preferred to have an option for shipping... Something like slow - medium - fast! And give me an option to select which one I'd prefer... Then I could make a decision based on price and how badly I needed the shipment...

Date of experience: September 25, 2025

Excellent as always
September 19, 2025
Previous review

Excellent as always

Date of experience: September 9, 2025
Massachusetts
1 review
0 helpful votes
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Best spot for the best service
October 5, 2025

Every order I've placed, which is more than I can even count on my hand, has been on time. From tires to the little stuff, beyond exceptional service.

Date of experience: September 24, 2025
Illinois
1 review
0 helpful votes
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Tires for Suzuki GZ250
October 5, 2025

J&P was the only website that had the exact tire size available when I plugged it into the "shop your ride" search. Front is a 16" wheel, rear is 15". Only thing I wish they had, was a 1-1.5" rim band for a 15" wheel. All I could find was a 5" wide band and I bought one, because I thought about cutting it and then decided against it. Not a deal breaker, because I couldn't find one anywhere else. Order arrived within 4 days and I ordered them Saturday night around 7 CST. Great experience, will definitely order from them again when I need tires for my 1500 Intruder.

Date of experience: September 18, 2025
Virginia
1 review
0 helpful votes
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Tires
October 4, 2025
Updated review

I needed a tube for a HD rear tire, J&P made it easy to get the right size and it was delivered the next day, so I was able to get the motorcycle back on the road with no time lost, great experience.

Date of experience: September 24, 2025

J&p cycles pretty easy to find product needed
September 20, 2025
Previous review

J&p cycles pretty easy to find product needed

Date of experience: September 10, 2025
Missouri
1 review
0 helpful votes
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Exhaust parts.
October 4, 2025

The parts were exactly as advertised. I received the one part of my order two days earlier than expected, and the other on the day to be delivered. I was extremely happy.

Date of experience: September 24, 2025
Nevada
1 review
0 helpful votes
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J&P was very prompt, called Phoenix office only to find out no Cards accepted there. The USPS failed miserably as carrier "Claimed" I had requested the parcel returned to office, Then after went to collect at Post Office found it was still on delivery vehicle, Carrier then returned and threw parcel over fence during a Monsoon.

Date of experience: September 24, 2025
South Dakota
1 review
0 helpful votes
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I found something that would work.
October 4, 2025

While trying to find a color matched front fender for my 2019 Harley Davidson Ultra classic tri glide, my color match wasn't in stock. So, I got the raw fender and found a third party to prime and paint the fender. The color was wicked red and barracuda silver, possibly the only one out of stock, at the time.

Date of experience: September 24, 2025
Kimberly E. — J&P Cycles Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Michigan
1 review
0 helpful votes
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QC is lacking.
October 4, 2025

The parts I got had mounting holes that were not tapped for the screws that were included. I got lucky and had a small tap to make them usable.

Date of experience: September 24, 2025
Utah
1 review
0 helpful votes
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Low Down Mustang Seat
October 4, 2025

I ordered the Low Down Mustang Seat for my 2022 Road King Special. The seat came in within a few days. It was the right one and fits great.

Date of experience: September 23, 2025
Virginia
1 review
0 helpful votes
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Hardware
October 4, 2025
Updated review

Upon receiving and looking over the product, I realized I didn't order what I need. All good. I'll keep the product and continue shopping from j&p until I get what I need.

Date of experience: September 15, 2025
Kimberly E. — J&P Cycles Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Found what I needed very quickly and for a good price
September 22, 2025
Previous review

Found what I needed very quickly and for a good price

Date of experience: September 12, 2025
Colorado
1 review
0 helpful votes
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Fast and easy
October 4, 2025

I found exactly what I needed and when it was about ready to ship my address threw a red flag ive been having problems getting anything at are new apartment so customer service got ahold of me and we fixed it right away. My bike is riding better then ever thank you

Date of experience: September 23, 2025
California
1 review
0 helpful votes
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Day late / waited to repair
October 3, 2025
Updated review

You had the part I needed. Got to me too late to execute my repair before work. Even though I paid extra for next day shipping. Apparently next day means you will take my order wait a day then ship. And then it becomes two or more days.

Date of experience: September 23, 2025

Had my part next day shipping...
September 22, 2025
Previous review

Had my part next day shipping... I'm happy

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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I'll be back!
October 3, 2025
Updated review

Easy shopping experience. The parts shipped out a few days later. Even with that, it was less than a week to get what I needed. The fuel line seems a little long for my bike model (Fat Boy Lo, which I have saved to the site and it said it was compatible), and thus has a "kink" in it when installed. The bike seems to run ok, so not earth shattering, but I know the flow has to be reduced. I'll be back for whatever is next.

Date of experience: September 23, 2025

All good, It didn't seem to remember the bike entry...
September 22, 2025
Previous review

All good, It didn't seem to remember the bike entry when I entered it in for continued parts shopping. But that's no big deal.

Date of experience: September 12, 2025
Iowa
1 review
0 helpful votes
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J&P was not a good fit
October 3, 2025

I ordered a part that said would fit the make and model of my bike. Before placing the order I called J&P direct for accurate measurements and the measurements were what I needed but when it arrived the measurements w ere not correct. The good thing is they were very helpful on the return and did apologize.

Date of experience: September 23, 2025
Kimberly E. — J&P Cycles Rep
6 months ago

We’re sorry to hear the part didn’t match the listed fitment and measurements, and we understand how frustrating that can be. We’re glad our team was able to assist with the return and make the process easier for you. Thank you for giving us the chance to make it right, and we appreciate your feedback as it helps us improve.

Illinois
1 review
0 helpful votes
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Ignition switch
October 3, 2025
Updated review

I had purchased a used motorcycle and only got one key. I saw the ignition switch on J&P cycles. The price was excellent so I thought I would give it a try. Works great and looks good. Now I can feel better parking it and not worry about it being stolen. Thanks J&P

Date of experience: September 17, 2025

Easy to find what I need
September 22, 2025
Previous review

Easy to find what I need

Date of experience: September 12, 2025
Texas
1 review
0 helpful votes
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Awesome service
October 3, 2025
Updated review

Probably one of the fastest shipping times I've seen ordered one day and literally two days later I got my tire and I didn't have to wait all day! I will continue to use J&P Cycles for all my tires, oh I also didn't pay an are and a leg either! 10/10 would recommend!

Date of experience: September 14, 2025

Overall amazing experience
July 21, 2025
Previous review

Overall amazing experience

Date of experience: July 10, 2025
Florida
1 review
0 helpful votes
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I order from J&P a lot. The quality of product is great, but every once in awhile no matter how great someone is, unforeseen things happen. This last order, FedEx delivered my package to the wrong address. I notified J&P and they offered a refund or replacement immediately. Charity D. Was the rep I spoke with and she was a huge help and super nice. So it's nice knowing that I can trust the product and company, and if something goes wrong they will do the right thing and help the customer. 10/10 on every aspect of business.

Date of experience: September 23, 2025
Virginia
1 review
0 helpful votes
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Great service at a good price
October 3, 2025

Excellent service, easy to find what ai needed and fast shipping.

Date of experience: September 23, 2025
Ohio
1 review
0 helpful votes
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Easy peasy
October 3, 2025

1980 shovel head hasn't had working electric starter in about 10 years. Easy bolt on parts and good pricing got it working again easy and smooth install

Date of experience: September 23, 2025