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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,521
This company responds to reviews on average within 5 days

Instant Feedback

72,973 reviews

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Virginia
1 review
0 helpful votes
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New Tires
October 21, 2024

Fast service,Good price,No issues with any part of the process

Date of experience: October 10, 2024
Nebraska
1 review
0 helpful votes
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Great
October 21, 2024

J&P provided quality parts, and they shipped pretty quickly. All the parts I needed were in stock and they all fit the bike.

Date of experience: October 10, 2024
Norway
1 review
0 helpful votes
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Good service and products
October 21, 2024

πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ» Looking at their install videos and tip. Very educating and i live 6 hours from the nearest Harley dealer so i have to do everything myself

Date of experience: October 10, 2024
Ohio
1 review
0 helpful votes
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Parts
October 21, 2024

I'm always satisfied with my purchases. Customer service is always very nice and answers any questions I have.

Date of experience: October 9, 2024
Texas
2 reviews
0 helpful votes
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Stacyc battery
October 21, 2024

It's was fast and easy and it has great payment plans that's makes my shopping around even better

Date of experience: October 9, 2024
Florida
1 review
0 helpful votes
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Other then the part not fitting the bike the part wasn't delivered with the rest of the order and the service rep had it re-shipped that same day.

Date of experience: October 9, 2024
Colorado
3 reviews
0 helpful votes
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As the title describes... I was mortified to experience wheel bearing failure same day installation was performed. I realize the product may have been slightly below my standards thus would adjust my expectations. However, I never would have had imagined a wheel bearing to fail within 30 miles of normal use.
I initially ordered two sets of front wheel bearings. One set destined to repair original aged factory bearings, and a second set for a spare wheel.
I've not installed the second set. Obviously I have concerns with using the same manufacturer of bearings. With that said, now that the bike has been towed home from the side of the highway and in my garage, there is no urgency to re-repair the front wheel. Especially with the same brand of wheel bearings. I will likely source a higher quality bearing from a quality proven manufacturer. Rg. Timken, FAG, SKF, etc.

Date of experience: October 9, 2024
Michigan
1 review
0 helpful votes
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Always great
October 21, 2024

Always fast shipping and great parts. J&P never fails whether it's a hard to find item or just an oil change. Customer support is top notch

Date of experience: October 9, 2024
Kimberly E. β€” J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

North Carolina
1 review
0 helpful votes
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Greatest of all time
October 21, 2024
Updated review

Excellent experience Excellent product Excellent service. Just Excellent.

Date of experience: October 9, 2024

My experience was great
March 29, 2024
Previous review

My experience was great. Jp cycle is still the best for all motorcycles needs.

Date of experience: March 18, 2024
Florida
1 review
0 helpful votes
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Fairly good
October 21, 2024

Warehouse shipped one wrong tire, so had to return it to store and get them to order and ship correct one. It was received the next day, so that was great service.

Date of experience: October 9, 2024
Australia
1 review
0 helpful votes
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Always a simple shopping experience, find what you need, make an order, pay, sit back and package delivered to my door, doesn't get much better than that, thank you J&P.

Date of experience: October 8, 2024
Louisiana
1 review
0 helpful votes
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Always good service
October 21, 2024

Awesome as always fast shipping and always good service!

Date of experience: October 8, 2024
Washington
1 review
0 helpful votes
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Items
October 21, 2024

Received items quickly and packaging was amazing and sturdy

Date of experience: October 8, 2024
Oklahoma
1 review
0 helpful votes
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Timely delivery.
October 21, 2024
Updated review

Timely delivery and the floorboard pads fit very well! I have done business with J&P for many years and have always been satisfied.

Date of experience: October 8, 2024

Fast service.
August 1, 2024
Previous review

Great resource for parts especially for an older motorcycle.

Date of experience: July 22, 2024
Texas
1 review
0 helpful votes
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Fast and accurate
October 21, 2024

Came within a few days. Huge box- little Part but hey better have too much than not enough! Thank you 😊

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Fast shipping
October 21, 2024

Always good stock on bike parts and shipped out right away by the next day

Date of experience: October 8, 2024
Louisiana
1 review
0 helpful votes
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This air cleaner system is great!
October 21, 2024

Great fit, easy install, noticeable power increase. Thanks for the great product J&P Cycles!

Date of experience: October 8, 2024
Iowa
1 review
0 helpful votes
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Throttle Boss
October 21, 2024

We hadn't been able to find the large throw boss anywhere. You guys had one and shipped it to our house before we even got home! Very pleased with the service!

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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No swag
October 21, 2024

Experience was good but disappointed you didn't send any stickers or any other swag on such an expensive item

Date of experience: October 8, 2024
Nebraska
1 review
0 helpful votes
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Easy
October 21, 2024

Ordering was easy and pleasant. I will definitely shop J & P in the future for other items.

Date of experience: October 8, 2024