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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,439
This company responds to reviews on average within 5 days

Instant Feedback

72,747 reviews

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Alabama
1 review
0 helpful votes
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Order
October 9, 2025
Updated review

Wasn't delivered when they said it was. Was supposed to had been delivered on Thursday and didn't receive it till Saturday. But was told it was thursday

Date of experience: September 28, 2025

Easy peasy order and fast checkout
September 30, 2025
Previous review

Easy peasy order and fast checkout.

Date of experience: September 20, 2025
New Hampshire
1 review
0 helpful votes
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USPS SUCKS
October 9, 2025

The first of 2 orders arrived on time think it was via FedEx. The second one was shipped USPS and arrived a week later than promised. I understand you have no control over the USPS but seeing as you ship with them this will probably be my last order with you.

Date of experience: September 28, 2025
Virginia
1 review
0 helpful votes
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Great company to do business with
October 9, 2025

I have been buying parts from j &p cycles for many years and am very happy with the parts a the way they do business. If anything goes wrong they fix it. Fast

Date of experience: September 28, 2025
Hawaii
2 reviews
0 helpful votes
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Brake Caliper purchase
October 8, 2025

Always satisfied with the dynamics of making sure there is no second guessing for parts. My parts were received before the estimated date in perfect condition. Thank you JPCycles supporting me with my Harley Davison bike build. 😇

Date of experience: September 28, 2025
Massachusetts
1 review
0 helpful votes
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Helpful
October 8, 2025
Updated review

I had accidently ordered the wrong part online. I called J&P directly and they cancelled the order and ordered me the correct part. They were friendly and helpful. The part was delivered within a week. Great experience

Date of experience: September 28, 2025

Quick and easy thank you
September 27, 2025
Previous review

Quick and easy thank you

Date of experience: September 17, 2025
California
1 review
0 helpful votes
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Great company to deal with
October 8, 2025
Updated review

I have been dealing with J and P cycle off and on for many years their selection of parts, quality of the parts, pricing and shipping are all excellent. I always get what I need. It always does what it's supposed to. I have no complaints and will continue coming back to J and P thank you for all your hard work over the years.

Date of experience: September 28, 2025

It's all good
September 24, 2025
Previous review

It's all good. You folks have improved over the years.

Date of experience: September 14, 2025
Virginia
1 review
0 helpful votes
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Great customer service
October 8, 2025

Bought a fender when we received it it was the wrong one, but the one we had ordered. Call the company and they took back the wrong fender and we purchased the new fender and they gave us a refund on the other one when they got it back. Great experience with this company.

Date of experience: September 28, 2025
Virginia
1 review
0 helpful votes
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M/c parts
October 8, 2025

I've dealt J&P cycles numerous times and have had no problems with ordering or delivery. Always prompt and items were as ordered.

Date of experience: September 28, 2025
New York
1 review
0 helpful votes
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...
October 8, 2025
Updated review

...

Date of experience: September 28, 2025

So far so good for making an easy purchase
September 26, 2025
Previous review

So far so good for making an easy purchase.

Date of experience: September 16, 2025
Colorado
1 review
0 helpful votes
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Gift Card
October 7, 2025

The J&P cycle gift card i tried to redeem was a headache. Instead of running it through the card scanner like most all stores, they had to call the headquarters and tell them all the numbers before I could get the credit for it. That's crazy.

Date of experience: September 27, 2025
Oklahoma
2 reviews
0 helpful votes
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E Z SHIFT
October 7, 2025

Skeptical but getting in neutral is, at times, aggravating. I noticed the change instantly when I rolled the bike off the lift. Went through to third and back to nuetral with ease. Wish this had been around for the past 20 years!

Date of experience: September 27, 2025
Ohio
1 review
0 helpful votes
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Looks good on my bike and gives me a little piece of mind I like actual numbers not just a little light to know my bike is in good shape

Date of experience: September 27, 2025
Colorado
1 review
0 helpful votes
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Fork seals
October 7, 2025

It's easy to know you're getting parts that fit your specific bike and that takes out a lot of worry and headache about ordering parts because you can check to make sure what you order is what you really need.

Date of experience: September 27, 2025
Texas
1 review
0 helpful votes
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Mixed bag
October 7, 2025

The Mustang seat was excellent very good. American made made the right choice. The fasteners however, were super cheap. I don't know if they're aluminum or pot metal but they're not steel and it's two nuts for the main seat hold down and the small finger bolt for the pee pad and they were super light like aluminum, unsure but super cheap unsatisfied.

Date of experience: September 19, 2025
North Carolina
1 review
0 helpful votes
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Tire purchase
October 6, 2025
Updated review

I have been buying tires for my bikes here for over two years now from this site, I have always received what I bought in about 3 business days.

Date of experience: September 26, 2025

Tire disposal fee
October 18, 2024
Previous review

I have questioned this on multiple occasions, if you do not dispose of a tire how do you get away with charging for it. I was told it is a standard charge when purchasing a tire, this is as false a statement as I have heard. If you pay to have a tire replaced you have to pay a disposal fee at the place where you had it changed d or take it with you and dispose of it yourself...this is crooked and should not be allowed. I had to pay $9 for a disposal fee at a shop because they actually are disposing it for me, what did you do?

Date of experience: October 8, 2024
Iowa
1 review
0 helpful votes
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Great selection!
October 6, 2025

I bought two tires for my scooter that weren't readily available from many other outlets. The Pirellis that I received make my scooter handle far better than the factory tires. Great, fast service with quality products.

Date of experience: September 26, 2025
Massachusetts
1 review
0 helpful votes
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Parts! Argh!
October 6, 2025
Updated review

When I buy Hooker headers for my pickup, they come with gaskets. When I buy pipes from Vance and Hines no gaskets. Frustrating. J&P gave excellent onlookers experience. Had I called the assistant would have most likely noticed the pipes had no gaskets.

Date of experience: September 26, 2025

Xcellent parts and prices
June 26, 2025
Previous review

Xcellent parts and prices.

Date of experience: June 16, 2025
California
2 reviews
0 helpful votes
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HD Derby cover
October 6, 2025
Updated review

Derby cover looked ok on the outside, wrong configuration on the inside! Wouldn't accept factory rubber seal gasket! Disappointing! So returned to you

Date of experience: September 26, 2025
Kimberly E. — J&P Cycles Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Thanks!
July 21, 2025
Previous review

Thanks! J&P for offering the USA Military Veterans a discount!

Date of experience: July 11, 2025
New York
2 reviews
0 helpful votes
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T-Bar for 2025 Street Bob
October 6, 2025
Updated review

The purchase didn't advise that I would need to purchase a Gauge bracket when I purchase the T-Bar for my street bob. I put the bars on and the mount is on back order making it extremely hard to ride the motorcycle because I don't have the gauge on.

Date of experience: September 26, 2025
Kimberly E. — J&P Cycles Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Fast shipping excellent product
March 21, 2025
Previous review

The product was easy to order, it was also shipped right away. The packaging of the product was also packaged correctly. I will continue to do business with J&P

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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Gaskets
October 6, 2025
Updated review

I've been rebuilding a 72 xlch and every gasket has fit so far really glad I buy from the best from J&p cycles Primary /cam cover / rocker box /head and jug base and even the 3 on the oil pump assembly all the corks for pushrod tubes fit great

Date of experience: September 25, 2025

You guys have fair pricing and great quality I enjoy...
September 24, 2025
Previous review

You guys have fair pricing and great quality
I enjoy the shelf's full of specialty parts

Date of experience: September 14, 2025