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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,466
This company responds to reviews on average within 5 days

Instant Feedback

72,839 reviews

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Pennsylvania
1 review
0 helpful votes
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Great work
October 13, 2025

Easy good fast service great website keeps my bike on file easy to navigate. I just like going online buying from your website.

Date of experience: October 2, 2025
Kentucky
1 review
0 helpful votes
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Great Grips
October 12, 2025
Updated review

I ordered these for my wife's '25 Street Bob. The factory grips are 1.6" diameter. She's 5'1" tall so she needed smaller diameter grips and these worked perfectly. Definitely recommend.

Date of experience: October 2, 2025

Great website
October 1, 2025
Previous review

Great website. Very easy to find what I needed for my wife's bike.

Date of experience: September 21, 2025
Rhode Island
1 review
0 helpful votes
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πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

Date of experience: October 2, 2025
Virginia
1 review
0 helpful votes
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Cycles parts
October 12, 2025
Updated review

Parts fit perfectly. I had complained on a recent order about USPS slow delivery. They used FEDEX this time and it was delivered quickly. Very satiafied.

Date of experience: October 2, 2025

Quick and easy
August 29, 2025
Previous review

Quick and easy

Date of experience: August 19, 2025
Ohio
1 review
0 helpful votes
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Bike tires
October 12, 2025

Well it was pretty easy didn't have no problems everything was what they said it was got my tires was able to put them right on my bike no problem

Date of experience: October 2, 2025
Pennsylvania
1 review
0 helpful votes
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As expected, a little short though
October 11, 2025
Updated review

Overall experience was great. Received product in a timely manner. Only reason for 4 stars was the clutch cable was a little short. Still works though. Even with stock bars on my 2005 police edition Electraglide, cable was a little short so I had to adjust my handlebar clutch assembly in towards center approx. 1" due to not being able to go full lock to the right. Works great after adjustment.

Date of experience: October 1, 2025

Quick and easy like normal with J&P
September 30, 2025
Previous review

Quick and easy like normal with J&P. Plenty of options to choose from for performance or wallet saver.

Date of experience: September 19, 2025
Florida
1 review
0 helpful votes
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Excellent purchase experience
October 11, 2025

I did my first purchase of two tires and everything was excellent, receive notifications about my order all the time and got my tires on time

Date of experience: October 1, 2025
Illinois
1 review
0 helpful votes
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Awesome place to order from
October 11, 2025
Updated review

Friendly customer service, he helped find the exact product, reasonable prices, fast delivery. Couldn't do it any better, will definitely order from again.

Date of experience: October 1, 2025

Quick easy discounts
September 30, 2025
Previous review

Quick easy discounts

Date of experience: September 20, 2025
Florida
1 review
0 helpful votes
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Size guides are misleading at best
October 11, 2025
Updated review

First using the size guide, I ordered Medium Gloves... they were a nightmare to get past the wrist opening but once that was accomplished (taking over a minute to do each glove) they fit perfectly... Who wants to spend a minute putting on a glove? So, I contacted J&P they graciously offered a no cost refund with exchange for large gloves. Sadly, the large gloves while not as difficult to get past the wrist opening are still quite a challenge, the fingers are too long, and the palm area is loose now... I doubt I'll ever wear them. I should have kept the mediums and tried somehow to stretch the wrist opening to make them wearable.

Date of experience: October 1, 2025

Size chart was inaccurate for this item had to exchange...
October 2, 2025
Previous review

Size chart was inaccurate for this item had to exchange mediums for large.

Date of experience: September 22, 2025
Minnesota
1 review
0 helpful votes
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Wrong size
October 11, 2025

The filter I ordered doesn't fit, I need to return it. This is my fault as I have an after market air cleaner. Please provide info on how to return. Thank you

Date of experience: October 1, 2025
California
1 review
0 helpful votes
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Packaging needs to be better
October 11, 2025

When I went out onto front porch to get delivered package the first thing I see is 8-10" of chrome handlebar sticking out of the cardboard box. When I opened the box there was a cotton sleeve slid down on the rest of the handlebars and some a sheet of packing pillows just randomly in the box. In this case somehow there was no damage to the product, but the use of some tape to hold those packing elements in place would have been appreciated.

Date of experience: September 19, 2025
Oregon
1 review
0 helpful votes
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Good product, poor shipping company
October 11, 2025
Updated review

I received over a dozen shipping notices for one order. Had to call J&P Cycles to figure out the confusion. Still getting notices. My suggestion would be to review your shipping company performance.

Date of experience: October 1, 2025

Difficult to find products, had to call on first purchase...
September 27, 2025
Previous review

Difficult to find products, had to call on first purchase promo code. Need a quick link to register and don't send the customer to a page that has nothing to do with the promo code. Most of the links for discounts don't apply. Seems like an advertisement gimmick to get your interest.

Date of experience: September 16, 2025
New Jersey
1 review
0 helpful votes
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1984 fxb starts again
October 11, 2025
Updated review

My 84 low rider all of sudden would stop engaging the starter after the first try. Trouble shot to the relay. Replaced 30A relay with the J&P 40A relay and works every time. Thanks J&P

Date of experience: October 1, 2025

Fast and easy
January 10, 2025
Previous review

Tires came fast and in perfect condition when arrived. Would order again

Date of experience: December 31, 2024
New Jersey
1 review
0 helpful votes
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Rebuild kit
October 11, 2025

It was cheaper to rebuild the quick disconnect than purchase a new part (and deal with the fuel tank). All the o rings fit perfectly, no leaks. I decided to use the original spring, which was thicker.

Date of experience: October 1, 2025
Texas
1 review
0 helpful votes
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Buyer beware
October 11, 2025
Updated review

I'm not happy with receiving a new motorcycle tire that is almost three years old since it's manufacturer's date, and that they said they were unable to guarantee a replacement tire with a newer date because their warehouses are automated. Then they claimed that by law, they're allowed to sell a tire with a manufacturer's date as old as seven years old as new.

Date of experience: October 1, 2025
Kimberly E. β€” J&P Cycles Rep
6 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


It's always been a pleasure to buy motorcycle parts...
September 23, 2025
Previous review

It's always been a pleasure to buy motorcycle parts and accessories from J&P Cycles.

Date of experience: September 13, 2025
California
2 reviews
0 helpful votes
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The Go to people
October 10, 2025

J&P cycle is my go to for upgrade parts.Ordering online is simple and fast.Returns are always easy. I have done alot of business with them.Thanks J&P

Date of experience: September 30, 2025
Washington
1 review
0 helpful votes
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Parts
October 10, 2025
Updated review

I have used J&P for a number of years for both vintage parts and newer bikes I have and have not had to return or received a bad part, item was what I ordered but have not yet installed,

Date of experience: September 30, 2025

Found items in 2018 catalog but #'s were no good, did...
September 26, 2025
Previous review

Found items in 2018 catalog but #'s were no good, did find them on line after a search, not real easy to find what I wanted which is why I try the catalog even if it's7 yrs. Old. Did find them but using the catalog makes it easier to find the item before going on line.

Date of experience: September 15, 2025
Texas
1 review
0 helpful votes
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The product literature did not match the product at all
October 10, 2025
Updated review

Twice I ordered this product after talking to customer service to verify that it was the correct part. Both times apart received was a single element 1156 bulb versus 1157 dual element that the literature said.

Date of experience: September 30, 2025
Kimberly E. β€” J&P Cycles Rep
6 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
πŸ“§ Email: [email protected]
πŸ“ž Call: 800-318-4823
πŸ’¬ Live Chat: jpcycles.com
We're here to help!


Always easy and accurate
September 29, 2025
Previous review

Always easy and accurate. A pleasure using this site and company.

Date of experience: September 19, 2025
Florida
1 review
0 helpful votes
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Product good billing compromised
October 10, 2025

Saw nothing on my bank account for product but 3 charges for hot digital that are reoccurring monthly payments which i will be dealing with bank but leaves me with a bad taste with your billing process

Date of experience: September 30, 2025
Kimberly E. β€” J&P Cycles Rep
6 months ago

Our billing is not Hot Digital. We have no idea who that is. We use secured billing. Please contact your bank. Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Washington
1 review
0 helpful votes
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Loyal Customer
October 10, 2025

I had an issue with one of the products I had ordered. J&P responded quickly with detailed instructions to remedy my issue. Needless to say it was an error on my part on installation. But the fact that J&P took quick action to my concern has solidified my loyalty to J&P.

Date of experience: September 30, 2025