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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,873
quality
23,572
This company responds to reviews on average within 5 days

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73,157 reviews

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Washington
1 review
0 helpful votes
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The pipes arrived and I installed them. They turned out quieter than I expected.

Date of experience: October 25, 2024

Easy to use and navigate the site
October 21, 2024
Previous review

Easy to use and navigate the site

Date of experience: October 11, 2024
Texas
1 review
0 helpful votes
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Shipping woes
November 4, 2024

I had no problem with my order aside from the 2 weeks it took before I finally received all my items. Only a couple items actually showed up when they were supposed to. I slowly got the parts over the coarse of 2 WEEKS! Which caused me to miss an event I had been scheduled to attend. Free shipping is cool and all but I'd have gladly paid for shipping in order to get my stuff in a timely manner or just purchased elsewhere. I have bought from your company for close to 15 years and in the past was always satisfied and actually the customer service I experienced in the past was so good it was surprising. And now I can't even get a paper parts catalog? I would make a lot more orders with y'all if I had a hard copy catalog to flip through instead of the hard to navigate online store like everyone else. Will catalogs come back? You should make it an option.

Date of experience: October 25, 2024
Missouri
1 review
0 helpful votes
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Cobra 909
November 4, 2024
Updated review

I ordered my slip on's in black and I got them in Crome when I called and asked about it I was told they only come in crome. This is the second item that I have ordered or tried to order that the website says they have or will fit my bike only to find out they don't have it.
I have asked if you don't sell it why's it on your website?

Date of experience: October 25, 2024

Over all fair
June 1, 2024
Previous review

The shipping box looked like it sat in the rain, the top was completely crushed in it kinda looked like it got tossed around or someone was playing catch with it and kept dropping it. And the Kenwood box inside the shipping box was also crushed alone top. The starafom inside seemed to be intact so I'm hoping I don't have any issues with this product. (Being as it is a 4hr project to install on a motorcycle)

Date of experience: May 22, 2024
Washington
1 review
0 helpful votes
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Saddleman Seat
November 4, 2024

Delivery tracking was great, with the exception that the package was delivered to the wrong address. Luckily, the neighbor, who lives around the corner, on a different street, brought it to our house the next day. FedEx had sent a picture of the drop off garage as they were investigating, enough for us to tell the it was not at our house, as they were investigating the matter. The rep from J&P stated that if delivery did not happen in 2 days, they would send out another.

Date of experience: October 25, 2024
Kentucky
1 review
0 helpful votes
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1st purchase from J&P
November 4, 2024

Great shopping experience and fast shipping. Will look at J&P first for next purchase.

Date of experience: October 25, 2024
Ohio
1 review
0 helpful votes
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Great quality.on all merchandise
November 4, 2024

Great selection.everyday needs and longterm merchandise that made my selection a positive one!

Date of experience: October 25, 2024
Missouri
1 review
0 helpful votes
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Always prompt. Always great service.
November 4, 2024

I received exactly what I ordered, in less than a week's time.

Date of experience: October 25, 2024
Florida
1 review
0 helpful votes
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A1 customer service
November 3, 2024

Great customer service. Very knowledgeable and helpful with any questions that I had.

Date of experience: October 24, 2024
Georgia
1 review
0 helpful votes
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Perfect!
November 3, 2024

Quick and easy ordering. Shipped fast and free. Worked great, nuff said

Date of experience: October 24, 2024
Arizona
1 review
0 helpful votes
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Handle bars
November 3, 2024

True to size, shipped super fast. Over all very happy with purchase

Date of experience: October 24, 2024
Texas
2 reviews
0 helpful votes
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Quick delivery
November 3, 2024

Part was available and on my bike in less than a week. A bit tricky to install without removing the tank.

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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Fast
November 3, 2024

As always, a great experience ordering from JP. Fast shipping also!

Date of experience: October 24, 2024
New Jersey
1 review
0 helpful votes
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Battery Order
November 3, 2024

Received order sooner than anticipated. I am a long time customer for a simple reason...I have never had an issue with J&P.

Date of experience: October 24, 2024
Maryland
1 review
0 helpful votes
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Quick delivery
November 3, 2024

I ordered two tires for my chopper. They were reasonably priced and delivery was quick.

Date of experience: October 24, 2024
Colombia
1 review
0 helpful votes
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Great service.
Good delivery time. Almost everything you need for your bike in one place and as easy as to push a button.

Date of experience: October 24, 2024
Florida
2 reviews
0 helpful votes
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I ordered a clutch cable on a holiday weekend Sunday. Monday was a holiday so it shipped Tuesday and I received it Wednesday

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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Great services
November 3, 2024

Received tire next day awesome service. I will continue to us J&P cycles

Date of experience: October 24, 2024
Texas
2 reviews
0 helpful votes
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Good company
November 3, 2024

They offer good selection of older bike parts. They ship promptly and followup.

Date of experience: October 24, 2024
New Jersey
1 review
0 helpful votes
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Fast and easy
November 3, 2024

Thank you for exceptional service and great pricing. And fast delivery

Date of experience: October 24, 2024
Pennsylvania
1 review
0 helpful votes
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Fast shipping and quality parts
November 3, 2024

I ordered a new Drag Specialty battery, it came quick and has more power then my old Harley battery. Website is easy to use and check out was hassle free

Date of experience: October 24, 2024