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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,878
quality
23,626
This company responds to reviews on average within 5 days

Instant Feedback

73,263 reviews

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North Carolina
1 review
0 helpful votes
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Very good
November 15, 2024

They had exactly what I needed, and delivery was exactly what was expected

Date of experience: November 4, 2024
Illinois
1 review
0 helpful votes
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Very satisfied
November 15, 2024

Had what I was looking for at a decent time price compared to everyone else. Shipped quickly and packaged very securely.

Will buy from them again.

Date of experience: November 4, 2024
Massachusetts
2 reviews
0 helpful votes
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Well made bag
November 15, 2024

Appears to be well crafted. Plenty of included straps for securing to bike. Also plenty of tie down rings and zippers for access to storage areas. Would highly recommend. Very fast shipping!

Date of experience: November 4, 2024
Texas
1 review
0 helpful votes
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Great Product. Quick shipping and exactly as described. Fit was perfect!

Date of experience: November 4, 2024
Florida
1 review
0 helpful votes
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AWESOME
November 15, 2024

Awesome ordering, packaged very well and mostly the correct part and along with fast delivery so no down time, I recommend J&P for all your needs.

Date of experience: November 4, 2024
Indiana
1 review
0 helpful votes
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When I got my order the slip on mufflers did not mount the way my old ones did. After calling Customer Service Karl checked out the pics I sent him and he sent me the directions for installing them with the parts supplied and they fit like they were made to.

Date of experience: November 4, 2024
Texas
1 review
0 helpful votes
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Best way to purchase motorcycle parts.
November 15, 2024
Updated review

Helpful professionals, they treat me like I'm special and go out of their way to assist.

Date of experience: November 4, 2024

Easy to find products
August 22, 2024
Previous review

Easy to find products

Date of experience: August 12, 2024
New York
1 review
0 helpful votes
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Very informative
November 15, 2024

There were multiple emails updating me on the shipping process. Letting me know at every interval what was going on with what I bought! It was nice to be kept in the loop.

Date of experience: November 4, 2024
Ohio
1 review
0 helpful votes
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Tour pack speakers rockford fossgate
November 15, 2024

Very happy with the customer service the product they was delivered sooner than I was told

Date of experience: November 4, 2024
Florida
1 review
0 helpful votes
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So far so good. Bike just got back from the shop. So I'll ride and test it out

Date of experience: November 4, 2024
Tennessee
1 review
0 helpful votes
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Great product-price and fast delivery
November 15, 2024

Quick and easy Easy ordering-great price and fast delivery

Date of experience: November 4, 2024
Connecticut
1 review
0 helpful votes
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Quick Easy and right.
November 14, 2024

I knew what I wanted and as usual the process was very easy and quick. This is why I always buy from J.P.Cycles never had a problem. I called later for another bike I have and Dan was up on everything and helped me with all the products to finish my lighting.

Date of experience: November 4, 2024
Ohio
1 review
0 helpful votes
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THESE GUYS ARE GREAT
November 14, 2024
Updated review

Aaron was helpful and the price was great! They are always friendly and knowledgeable.

Date of experience: November 4, 2024

ALWAYS EASY TO SHOP AND GREAT PRICES
November 25, 2023
Previous review

ALWAYS EASY TO SHOP AND GREAT PRICES

Date of experience: November 24, 2023
Tennessee
1 review
0 helpful votes
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Sofia@ ext 247 was awesome to deal with, very knowledgeable very helpful and very professional you need more people like her on your team and she should be a great example to all of your employees. I'm a shop and a first time buyer and thanks to Sofia JP cycles is my new go to for all my motorcycle needs.
Thank you Sofia for all your help and support with finding my hard to find parts. Thanks to you and you alone l am now a JP cycles customer. She is a testament on how everyone in your company should conduct themselves.
Again thanks Sofia@ ext 247
Regards
Harry
Harry's Hotrod Garage

Date of experience: November 4, 2024
Arizona
2 reviews
0 helpful votes
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Service and Shipping
November 14, 2024

Shipping was top notch! 2 day shipping was 2 days this time not 3 like the last couple orders and always good products.

Date of experience: November 4, 2024
New York
1 review
0 helpful votes
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Love JP cycles always has everything I need. I run a small business at home as well as using it for my personal motorcycles. Always happy with JP Cyles.

Date of experience: November 3, 2024
Texas
1 review
0 helpful votes
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Fast and simple no hassle
November 13, 2024

Quick and easy very simple great products 👌 will order again

Date of experience: November 3, 2024
Connecticut
1 review
0 helpful votes
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Perfect
November 13, 2024

It was a pleasure to do business with and will order from again as needed

Date of experience: November 3, 2024
New Mexico
1 review
0 helpful votes
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It is what it is
November 13, 2024

Site is hard to use. I need more parts but it was too hard to move around. Went to another vendor for the rest.

Date of experience: November 2, 2024
Florida
2 reviews
0 helpful votes
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Customer Confidence
November 12, 2024

I have great confidence when buying from J&P that I will get what I ordered and can return it with no issues if it isn't right. That's confidence I have had for 25 years dealing with J&P even before ordering on the internet when we had to call in on the phone. Great company

Date of experience: November 2, 2024