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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,589
This company responds to reviews on average within 5 days

Instant Feedback

73,187 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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NA
December 2, 2024

?/

Date of experience: November 22, 2024
Tennessee
1 review
0 helpful votes
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Sent wrong part
December 2, 2024

I was sent the wrong part, I had to email a picture to receive the correct one. That went well, customer service rep was great

Date of experience: November 22, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

California
1 review
0 helpful votes
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Buffalo leather bags
December 2, 2024

Great price on USA made buffalo leather saddlebags. It pays to shop around.

Date of experience: December 3, 2024
Florida
1 review
0 helpful votes
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Voltage Regulator
December 2, 2024

The voltage regulator arrived quickly and was as advertised.

Date of experience: November 22, 2024
Kentucky
1 review
0 helpful votes
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Easy to find parts needed
December 2, 2024
Updated review

Easy to use website, parts for all types of bikes. Very competitive prices.

Date of experience: November 22, 2024

Easy to navigate
September 27, 2024
Previous review

Easy to navigate

Date of experience: September 17, 2024
Maryland
1 review
0 helpful votes
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The right part the first time
December 2, 2024

Ordering was easy, emails tracking delivery, nice delivery guy, installed on bike. This is how easy it was!

Date of experience: November 22, 2024
Pennsylvania
1 review
0 helpful votes
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Great service fast impressive!
December 2, 2024

Building a wrecked sportster you guys got all parts i,ll be needing things gonna be cool when done

Date of experience: December 3, 2024
California
1 review
0 helpful votes
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Good price. Quick service.
December 2, 2024
Updated review

Easy to do business with. Good prices. Selection. And fast delivery.

Date of experience: November 21, 2024

Great company
October 25, 2023
Previous review

Great company.

Date of experience: October 25, 2023
Maryland
1 review
0 helpful votes
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Love these shocks!
December 2, 2024

Ordered the Burley stiletto shocks and had them installed. They did raise the bike just slightly. Still bike is Perfectly balanced. Gives the whole bike a much better feel.-also makes the raggedy streets of
Baltimore actually are almost bearable. Still
Makes for a wonderful ride!

Date of experience: November 21, 2024
Texas
1 review
0 helpful votes
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Good kit
December 2, 2024

Good gasket set the O-rings are not very good for the inner primary bolts but i has spares, all in all a good kit

Date of experience: November 21, 2024
Arizona
1 review
0 helpful votes
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Great service.
December 2, 2024

Fast shipping, right part, easy process. Highly recommend

Date of experience: November 21, 2024
California
2 reviews
0 helpful votes
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Progressive 412s for a sporty 1200
December 2, 2024

To be short and sweet, these guys mean business and shipped my shocks out faster than any other parts distributor I've ever dealt with. Thank you for your hard work, you guys are doing amazing work. I will be a returning customer.

Date of experience: November 21, 2024
Arizona
1 review
0 helpful votes
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Khrome Works
December 1, 2024
Updated review

Just remember, my address does exist, do not return my products saying my address can't be found, thanks
The service was great from ordering to my delivery, no confusion and prompt delivery to my resident, other companies could no locate my resident and my products were back

Date of experience: November 21, 2024

Just remember, my address does exist, do not return...
November 17, 2024
Previous review

Just remember, my address does exist, do not return my products saying my address can't be found, thanks

Date of experience: November 7, 2024
California
1 review
0 helpful votes
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Easy Parts Shopping
December 1, 2024

Great experience, easy user interface and online ordering.

Date of experience: November 21, 2024
California
1 review
0 helpful votes
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First time purchase
December 1, 2024

I usually buy from brick-and-mortar businesses, but it cost me less, even with shipping.

Date of experience: November 21, 2024
Massachusetts
1 review
0 helpful votes
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Its a review
December 1, 2024

As always prompt shipping.
All parts fit perfectly and of good quality.

Date of experience: November 21, 2024
Georgia
1 review
0 helpful votes
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Quality Items
December 1, 2024

A pleasure to do business with you. Had an easy time finding and reviewing the items I wanted, all the time having customer service at the ready when needed.

Date of experience: December 5, 2024
Arkansas
1 review
0 helpful votes
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Fast
December 1, 2024

Was a quick delivery. Hoped for longevity out of the product. I've had good luck in the past.

Date of experience: November 21, 2024
Ohio
1 review
0 helpful votes
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Product availability
December 1, 2024

Was shopping for a while to find the right m/c helmet at the right price. I found it at J&P!

Date of experience: November 21, 2024
California
1 review
0 helpful votes
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When No One Else Had It
December 1, 2024

I'm doing a bike build on a time crunch. I searched everywhere for some carbon fiber fenders & parts - everyone was 6-8 weeks or more out. JP's had all parts in stock, confirmed, and sent them next day. Bike build on track!

Date of experience: November 21, 2024