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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,439
This company responds to reviews on average within 5 days

Instant Feedback

72,747 reviews

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California
2 reviews
0 helpful votes
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I wanted a black rear master cylinder body for my FXR build. I shopped around for a rebuild kit and all I could find were chrome or silver ones. I looked in your site and I was pleased to find a black one. I ordered it. It finally showed up and it was not black. It was silver. I will be returning it.

Date of experience: January 11, 2025
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Utah
1 review
0 helpful votes
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Fast easy parts to oredwr
January 22, 2025

I appreciate the fast shipping and good prices. Just wish they could tell you which service they use for shipping or you could pick.

Date of experience: January 11, 2025
California
2 reviews
0 helpful votes
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I asked them if they had a compensator for my 96 Harley Bad Boy. They had an improved design and gave me the part number. Part was in stock and only $129. The design is much simpler and lighter than stock. I'm very happy with the part

Date of experience: January 11, 2025
Texas
1 review
0 helpful votes
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2012 Honda 500 fourman winch mount.
January 22, 2025

Very fair prices and fast shipping. Great company to do business with.

Date of experience: January 11, 2025
Texas
1 review
0 helpful votes
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First stop on a parts search
January 21, 2025

We always head to J&P first when in need of parts for my bike. The Neighbor Haters I got really brought the sound of my bike to a new level.

Date of experience: January 11, 2025
Florida
1 review
0 helpful votes
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NGK spark plugs
January 21, 2025
Updated review

NGK always known to be top notch. Installed them in my HD M8 motor in no time.

Date of experience: January 11, 2025

The le Pera barebones seat
May 7, 2024
Previous review

This particular seat or saddle, is extremely sturdy and installs easily. I am a heavyweight and the seat is comfortable. It is extremely well made and should last a very long time

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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Very helpful customer service and fast delivery! Was surprised how fast I received my the parts I ordered!

Date of experience: January 11, 2025
Florida
1 review
0 helpful votes
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I thought there were two
January 21, 2025

When I ordered the 2 inch baffle, I thought there were two in the package and I was only sent one so I returned it. I don't know why you would buy a single baffle.

Date of experience: January 11, 2025
Texas
1 review
0 helpful votes
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Great company
January 21, 2025

I have always been satisfied with the service and the products.

Date of experience: January 11, 2025
Australia
1 review
0 helpful votes
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Top quality
January 21, 2025
Updated review

So easy and simple site to manage and order from, parts were what I wanted.

Date of experience: January 16, 2025

So easy and simple aite to manage and order from
January 13, 2025
Previous review

So easy and simple aite to manage and order from

Date of experience: January 2, 2025
New Mexico
1 review
0 helpful votes
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Issue with order
January 21, 2025
Updated review

I ordered them pants for they were to come with removable suspenders... Pants Fit ME BEST but the removable suspenders were not in order n I...truly want them... I need them to hold my great pants up... I'm old n CRIPPLE...JOHNATON SAY ID GET 40.00 IN CREDIT ON MY NEXT ORDER...I RATHER HALF SUSPENDERS... I'VE BOUGHT PLENTY IN T THE PAST FROM YOU...I HAD DEER N MC ACCIDENT. SHOULD BE DEAD... HAVING 2 HARLEYS LEFT... ONE RUNNING N PRAY THAT SOME DAY I'LL FINISH PUTTING MY 75 SHOVEL HEAD ALIVE MY HEART...J N P ARE THE BEST... MY GRANDSON HELPS ME TO ORDER... THESE PHONES FRUSTRATE ME... CATALOG BEST FOR ME...

Date of experience: January 10, 2025
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


J&P cycles the BEST
November 16, 2024
Previous review

I've been buying from J&P cycles for many years. Started buying in the 80"s for my 1975 Shovel head n also tires for my 2007 Street glide. Just recent bought rear tire for my Street Glide n rear tire for my grandsons dirt bike...I will continue to buy more. Of what I need soon.

Date of experience: November 5, 2024
Tennessee
1 review
0 helpful votes
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I ordered parts and they were damaged due to delivery drivers incompetence in leaving the package within reach of my dogs. Explained the situation to customer service with J&P and immediately sent out replacements free of charge after providing proof of damaged goods. FedEx initially refused to listen and take responsibility for the mistake. J&P agent took care of the situation right away.
J&P needs to stop relying on FedEx, I have had nothing but issues with FedEx. Never an issue with UPS.

Date of experience: January 10, 2025
Arizona
1 review
0 helpful votes
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Fast response when submitting my order, very easy to shop and well packed. Product was perfect when received. I will definitely keep shopping when needed.

Date of experience: January 10, 2025
California
1 review
0 helpful votes
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I ordered a part
January 21, 2025

I ordered a part that I needed and it showed up. I could hope for it sooner, but it is what it is.

Date of experience: January 10, 2025
New York
3 reviews
0 helpful votes
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Usually good
January 21, 2025
Updated review

Good item good seller. Would buy from them again. Probably in spring.

Date of experience: January 21, 2025

It was ok
February 25, 2024
Previous review

It was ok.

Date of experience: February 25, 2024
Texas
1 review
0 helpful votes
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Not sure
January 21, 2025

We haven't installed the parts yet so we can't really give a review yet because we don' t know If it's going to work. It's supposed to, so we shall see...
To be continued

Date of experience: January 10, 2025
Nebraska
2 reviews
0 helpful votes
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Wind Deflectors
January 21, 2025

Service was great. The product overall was good but the finish of the chrome had a flaw. I contacted customer service and they offered me a 10% refund. I was satisfied.

Date of experience: January 10, 2025
Texas
2 reviews
0 helpful votes
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Decent product
January 21, 2025

I ordered a short speedometer cable, and a speedometer with a bracket so I can mount it on my forks. Very happy with everything that showed up, but the small bracket did break very quick by putting some tension on it.
I guess I'm gonna try just to get something rigged, or made, or I'll just call customer service and see if they can send me another bracket. They've always been nice in the past.

Date of experience: January 10, 2025
Arkansas
1 review
0 helpful votes
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Just as expected
January 21, 2025

I received an add about the product and it was on sale. As always, I've got no complaints

Date of experience: January 10, 2025
North Carolina
1 review
0 helpful votes
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You can trust J&P
January 21, 2025

Lex was awesome. You can trust J&P for the truth and once product identified, it will be delivered fast and accurate. I try to find what I need and J&P

Date of experience: January 21, 2025