On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Item received is as described on the site, and shipment and receipt was without delay.
Plenty of details to make selection between several options.
I'm so grateful to have a team like J&P that has all the parts I need and a great customer service team to help when things don't go as expected. It really makes me proud to be part of this community.
Items arrived on time. Product was as described. Top quality.
I can find the parts I seek fast with the current online setup.
Like many internet businesses, parts from 3rd parties are made available. Most of the parts are great, some good, and a few less so. Also, J&P uses package delivery services, and issues outside of their control can arise from delivery.
Been redoing my low ride chopper! I've ordered a lot of parts from different places but mainly JP cycles they save me money! Ooohhh yea!. It's top quality making my old bike new again on a budget. Been a great experience. I haven't had to send back anything out of 30 items. Thanks staff. Since you before or after pic when it's done.
Everything's fine but could have have been better.
Paid a extra to get my package in two days first package shoes up 4 days latter the second part of my order took longer than a week no I didn't get a refund on the extra I paid.!
Had in stock what I needed at a good price and I received it quickly.
I ordered Chrome works exhaust slip-ons for my 24 Harley Street glide. I was very pleased with the quality and the very quick service. Thank you and I am very pleased with the product The quality fit and finishes excellent
They said I would get my product in 3-7 days. It took over 2 weeks!
Lever correct, other part i ordered was wrong. I had ordered the wrong part. My fault.
Easy, fast, no hassle experience. Product was exact, enjoy buying from this company more than any other parts house for my harleys
Great customer service when I called got me the exact parts and pricing I needed to get my bike back on the road
It was great, I always buy there!I will always shop there first for all if my motorcycle parts
Always easy to do business with, well packaged with no damage. Website easy to navigate.
...as always J&P comes in for the win 🏆...great products and fast delivery...been a customer for YEARS...
I've been buying from Y'all for years and have never been disappointed...and I'll continue to keep my relationship with Y'all for the future! You Guys are Awesome and as always, top of the line products!
Thanks for the Great Service, Sam
A very positive shopping experience. Easy to find what I was looking for and make sure it would fit.
Easy site to find what you are looking for and make sure it fits!
Parts packaged well and arrived in good condition but not in a timely fashion.
As a small private shop i only have enough space for a couple projects at a time. If every order took as long as this order took for me to receive i would likely starve to death.
Sweet parts for starter, well made! And quick delivery, and well packaged. Very satisfied!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.