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From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Tires came in super fast, exactly what I ordered. No complaints, will definitely use again next time.
I was very happy with the knowledge and customer service that the representative gave me on the phone. But I must say a little disappointed about being out of stock on the front tire and it's been over a month now never heard anything back from any one.
I contacted J&P Cycles and the correct item was shipped quickly. Thank you
Everyone I talk to was amazing, support and customer service are wonderful people.
Great customer service helped me choose the correct match windshield and mounting kit
I used to receive most orders in 2-3 days. This last one was 14 days. I miss the old J&P.
Could have been packaged better. The bulbs and battery were in the same package and a couple of the bulbs were smashed when I received it.
Great people on chat. Answers questions and gets right to you.
Page repeatedly asks for the model info, although Ive already selected it from my garage. I am using Firefox, latest version.
Just FYI
The Sales Agent, Mike, was very helpful, quick, and knowledgeable. He made the shopping experience easy and confirmed the correct Highway Bars for my motorcycle.
Easy to order. Good Communication. Would have been to get a J&P Cycles sticker!
Works awesome! Very happy to have this tool in my shop to be able to use
I am happy……But, I signed up for the discount and there is NO place on your check out to enter the code….?
I have been using JP Cycles for close to 20 years. In that time, they have always been helpful and shipped my products quickly.
Customer service was helpful identifying cables and clutch parts used in the building of my bike other then stock
I ordered a part for a 2000 dyna. The part came and it said 07-17. I haven't tried it yet. I hope it fit.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.