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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,831
quality
23,248
This company responds to reviews on average within 5 days

Instant Feedback

72,269 reviews

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Ohio
1 review
0 helpful votes
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Shipped quickly, accurately
October 29, 2025

Stopped w J&P a few years ago due to shipping issues. Tried a small order this time and all good. Received in time frame quoted

Date of experience: October 18, 2025
Texas
1 review
0 helpful votes
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Shipping excess!
October 29, 2025

Shopping was easy. Ordered the wrong part. Came as a pair instead of single fitting and shipping was twice the price of the envelope it came in.

Date of experience: October 18, 2025
Kimberly E. — J&P Cycles Rep
5 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Minnesota
1 review
0 helpful votes
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Very Happy!
October 29, 2025
Updated review

I have looked HIGH & LOW this past summer for a new bike battery, locally, with no luck. Finally, after planning a bike trip to the very tip of Michigan's Upper Peninsula, I tried your site. It was an awesome experience.

Date of experience: October 18, 2025

I was chatting with Bonnie and she was GREAT
October 17, 2025
Previous review

I was chatting with Bonnie and she was GREAT.
THANKS, Bonnie! 😎

Date of experience: October 7, 2025
Louisiana
1 review
0 helpful votes
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Shipping information
October 29, 2025

If you are going to ship out an order incrementally, you need to tell the buyer that. Getting piece 1 at a time is a hassle, especially when you are out of town for work.

Date of experience: October 18, 2025
Kimberly E. — J&P Cycles Rep
5 months ago

I sincerely apologize for any frustration this may have caused. We ship from multiple warehouses, and if all items in your order are not located in the same facility, they will be shipped separately. This process allows us to get your items to you as quickly as possible, rather than delaying shipment by consolidating everything at one location first. We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out we’re happy to help.

New York
1 review
0 helpful votes
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Always Great
October 28, 2025
Updated review

Always great doing my shopping with you guys. Had an issue with an out of stock item and JP Cycle let me know and made it right, right away! Great service.

Date of experience: October 18, 2025

J&P Wins again
November 27, 2024
Previous review

I had no trouble getting around the site. I always seem to find what I need.

Date of experience: November 29, 2024
Texas
1 review
0 helpful votes
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The ol days
October 28, 2025

Growing up in Iowa, jp cycles was a mainstay for us. The people there helped you figure out what you needed, gave advice and often times if you ordered wrong they would step in. Here I'm ordering and hoping what I need is right. It's lost the personal touch that made jp feel like an experience vs an online retailer like everyone else

Date of experience: October 18, 2025
GB
1 review
0 helpful votes
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Excellent company
October 27, 2025
Updated review

Living in England some parts for Harley-Davidson are hard to get hold of but j&p make it easy and normally I can get parts quicker from j&p than I can from suppliers over here

Date of experience: October 17, 2025

Really easy to find parts for my motorbike absolutely...
October 18, 2025
Previous review

Really easy to find parts for my motorbike absolutely a pleasure to do business with

Date of experience: October 8, 2025
Georgia
1 review
0 helpful votes
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Great as always
October 27, 2025
Updated review

From the online chat to find the part that I needed, to delivery, the customer service experience is definitely at a high standard

Date of experience: October 17, 2025

From online chat, to delivery, to quality of product...
October 15, 2025
Previous review

From online chat, to delivery, to quality of product... you guys never disappoint.

Date of experience: October 5, 2025
Rhode Island
1 review
0 helpful votes
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Great prices, great options on parts manufactures, Everything in stock, free shipping, perfect fit and finish. My bike now runs great because J&P has everything. Nobody else had all my parts. Today, my motorbike, because J&P has my parts runs like the wind blows. Awesome! J&P are the best at what they do! Nobody is better. They are second to... None. Thanks, brothers. Peace, 2 wheels down. Chris Poulos

Date of experience: October 17, 2025
New York
1 review
0 helpful votes
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Perfect fit every time!
October 27, 2025

I'll admit that we've tried to get my husband gloves that were a bit cheaper but have always had to return them, or been unable to return them because of really awful return policies by other stores. It's kind of like cutting your bangs when you've had a few glasses of wine, never a good outcome. This is our 2nd purchase from J&P. The first helmet fit, well, like a glove. So the second was also a perfect fit and the gloves fit exactly like they should and are great quality! Now his bear paws and enourmous cranium are protected and in style too! Thank you!

Date of experience: October 16, 2025
Colorado
1 review
1 helpful vote
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Incomplete set
October 26, 2025

You need to add replacement bolts to these orders. I had to go to a shop and buy two bolts to replace the shifter bolts that came off the shifter

Date of experience: October 16, 2025
Illinois
1 review
0 helpful votes
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J&P Cycles Always Reliable
October 26, 2025
Updated review

I've ordered more products from J&P than I can keep track of over the years and it has always been a positive experience. Prices are typically the best I can find and order processing and shipping is always prompt. Customer service is great as well although I've never really needed to use them much.

Date of experience: October 16, 2025

J&P Cycles has always delivered for me
April 3, 2025
Previous review

J&P Cycles has always delivered for me. Great selection. Great prices. Fast delivery.

Date of experience: March 24, 2025
Tennessee
1 review
0 helpful votes
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Awesome customer service
October 26, 2025

I could not find what I was looking for through a search (website needs a little work) so I did a live chat. The first person I got gave me some options but once I looked at the link she provided, the options she gave me were way out of my price range. So I did another live chat and got Todd. He was great! He found options that were within my price range and even offered to create the order so all I had to do was click on a link and enter my payment information. He even gave me a small discount and free shipping. He really went above and beyond to get me back on 2 wheels. Thanks Todd!

Date of experience: October 16, 2025
Illinois
1 review
0 helpful votes
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New "shoes"
October 26, 2025
Updated review

Got both tires for my bike in decent time and price. But front tire came with new production date but rear came with three years old date of production. Called to service and they tell me that is ok. Will see on the road.

Date of experience: October 16, 2025

So friendly site, so understand and easy to order
October 9, 2025
Previous review

So friendly site, so understand and easy to order

Date of experience: September 29, 2025
Oklahoma
1 review
0 helpful votes
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I received my order right on time I love fact that it fit so good in my saddlebags but I also I've never seen a nozzle like that before it it's a perfect nozzle that was a good surprise

Date of experience: October 6, 2025
South Carolina
1 review
0 helpful votes
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Could not have been easier
October 26, 2025

Buying a helmet on line was full of uncertainty but the product came just as stated got the right item and there were no problems you even had a sizing chart which was a great help pricing was also great

Date of experience: October 5, 2025
Georgia
1 review
0 helpful votes
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Great, As Always
October 26, 2025
Updated review

I don't need items from J&P very often but when I do, they are always great to work with. Fast shipping and always availble for chat of I have any questions.

Date of experience: October 16, 2025

Great help from chat member
October 11, 2025
Previous review

Great help from chat member

Date of experience: October 1, 2025
Virginia
1 review
0 helpful votes
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Item was as expected
October 26, 2025

Passing light bar and lights were of good quality. I had to do modifications with my order due to custom build of my bike. Only real complaint I have is there was no written instructions on how to connect light wiring and any special circuits needed for the LED turn Signal.

Date of experience: October 16, 2025
Wisconsin
1 review
0 helpful votes
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Happy
October 26, 2025
Updated review

J&P had the part for my Harley Davidson that my dealer did not. It fit my bike perfectly. I am very pleased and will shop at J&P again for sure!

Date of experience: October 16, 2025

I was pleased that they have the part that I needed
October 15, 2025
Previous review

I was pleased that they have the part that I needed.

Date of experience: October 4, 2025
Michigan
1 review
0 helpful votes
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Excellent customer service and shopping experience
October 26, 2025
Updated review

Easy to use website. All the goodies you need for your bike. Tech support and customer service is top notch and act very quickly for solutions and help. Been a customer for a few years with my business and personal bikes. Always happy doing business with J&P Cycles.

Date of experience: October 16, 2025

Always happy buying from you
October 15, 2025
Previous review

Always happy buying from you.

Date of experience: October 4, 2025