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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,873
quality
23,574
This company responds to reviews on average within 5 days

Instant Feedback

73,158 reviews

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Texas
1 review
0 helpful votes
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Good products, terrible shipping
April 22, 2025
Updated review

Got the inner tubes I ordered for my new bike, but did it really take 2 weeks to get them to me? I mean why it did it to have to go north before coming to me. Very bad logistics.

Date of experience: April 10, 2025

I was able to find the right products I needed quickly...
April 8, 2025
Previous review

I was able to find the right products I needed quickly and easily. Very reasonable prices.

Date of experience: March 29, 2025
Nebraska
1 review
0 helpful votes
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Gas cap
April 22, 2025

Looks great! Fast delivery! Knew it would be a quality item coming from them

Date of experience: April 2, 2025
North Carolina
1 review
0 helpful votes
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Part fit and works good
April 22, 2025

Great price worked perfect and looks good on the bike. Will order again!

Date of experience: April 12, 2025
Wyoming
1 review
0 helpful votes
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Quality products and no hassle ordering
April 22, 2025
Updated review

J&P's website is chock full of products! I was able to find what I needed quickly and shop around the site without problems. The feature to shop for parts that fit my bike is great. I will continue to visit J&P for my future riding needs!

Date of experience: April 12, 2025

Lots of great products!
April 11, 2025
Previous review

Lots of great products!

Date of experience: April 1, 2025
Texas
1 review
0 helpful votes
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Great experience overall.
April 22, 2025
Updated review

The website was easy to navigate through and very professional. I received my order quickly.

Date of experience: April 12, 2025

Excellent website and very professional
April 11, 2025
Previous review

Excellent website and very professional.

Date of experience: March 31, 2025
Tennessee
1 review
0 helpful votes
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Bought my rider one just like the one I had for me.
April 22, 2025
Updated review

I already had a G-Max half helmet and loved it. I bought one for my girlfriend because she wanted to ride with me. She liked mine and wanted one just like it. We are thrilled with our choice!

Date of experience: April 12, 2025

Found the exact helmet I needed, the price was reasonable...
April 8, 2025
Previous review

Found the exact helmet I needed, the price was reasonable and shipping was free. Paid with PayPal and it was quick and easy!

Date of experience: March 29, 2025
Ohio
1 review
0 helpful votes
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Yuasa power
April 22, 2025
Updated review

J&p has been my parts source for years. Always good service.

Date of experience: April 12, 2025

Quick and easy hoping delivery is the same thank you!
April 8, 2025
Previous review

Quick and easy hoping delivery is the same thank you!

Date of experience: March 29, 2025
Canada
1 review
0 helpful votes
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Support
April 22, 2025

Très belle expérience avec vous et FedEx et même le service de dédouanement avec FedEx

Date of experience: April 12, 2025
Florida
1 review
0 helpful votes
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Great place to deal with
April 22, 2025

Been going to JP Cycle for years now, great products, great online staff that will help you get the right parts, great no hassle returns, very efficient and easy to deal with! Thanks again JP Cycle!

Date of experience: April 12, 2025
Alabama
1 review
0 helpful votes
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Upgraded the old scoot
April 22, 2025

Products were delivered as promised. The saddle bags are exactly what I needed and the old Fatboy looks like new!

Date of experience: April 12, 2025
Wisconsin
1 review
0 helpful votes
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Good purchasing experience.
April 22, 2025

Bought a tire, received in reasonable time. Good price, found one cheaper, but it wasn't as newly manufactured. Age is important in tires.

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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Replacement parts
April 22, 2025

Had an issue with the first part sent to me, but they replaced it. No problem, Thank you!

Date of experience: April 12, 2025
New York
2 reviews
0 helpful votes
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Firs time shopper
April 22, 2025

Item arrive quickly and was just as described on the website. Very pleased. Would use JP cycle again.

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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R ight be on time!
April 22, 2025
Updated review

Easy and fast shipping! Great website for quality products!

Date of experience: April 3, 2025

Fast and easy!
April 9, 2025
Previous review

Fast and easy!

Date of experience: March 29, 2025
Washington
1 review
0 helpful votes
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Great shopping experience
April 22, 2025

Very easy to find the product i eas looking for. I had no problem with the purchase or the payment methods. Great experience over all. I will by from them any day of the week

Date of experience: April 11, 2025
Michigan
1 review
0 helpful votes
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I received my item in good working order, but it took over a week just to ship the order. The website said "shipped" a day or two later, but FedEx did not receive the item for another week. The item I ordered is discontinued, and I got the last one they had available, so it was pretty nerve wracking to be told the item is on the way when it is not.

Date of experience: April 1, 2025
Colorado
1 review
0 helpful votes
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Chrome dipstick
April 22, 2025
Updated review

Great fit for the Jackpot. Chrome much better looking the the factory black.

Date of experience: April 11, 2025

Always quick and easy ordering
April 8, 2025
Previous review

Always quick and easy ordering.

Date of experience: March 28, 2025
Wyoming
1 review
0 helpful votes
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Ordering online was easy, all items arrived in a timely fashion and I will look to J & P the next time I need to purchase motorcycle parts.

Date of experience: April 11, 2025
Washington
1 review
0 helpful votes
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Tracking problem with FedEx shipping
April 22, 2025
Updated review

I ordered an item that was eligible for free shipping. J & P Cycles uses FedEx as the shipper. I attempted to monitor the tracking, but FedEx 2 times stopped updating tracking once my packages reached Indianapolis IN. The first time this happened I assumed the package was lost because there were no updates from Indianapolis a week after the expected delivery date. Several days later I reported the lost package to J&P, and they shipped me a new item. Then out of the blue FedEx populated the tracking, and showed it was delivered. Since FedEx never sent me notifications even tho I had push notifications enabled I had no way of knowing this. So a porch pirate must have stole the first package. The next package also didn't receive any tracking after reaching Indianapolis, and also arrived late. But this time I had people at home watching for it. Again I had push notifications enabled, but no notifications were sent.

Date of experience: April 11, 2025

The price for the Arlen Ness Big Sucker filter was...
March 31, 2025
Previous review

The price for the Arlen Ness Big Sucker filter was a little higher than I thought was reasonable, but I decided to buy it anyway.

Date of experience: March 21, 2025
Montana
1 review
0 helpful votes
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Great service! Great product!
April 22, 2025

Very Pleased! Had what I was looking for and had my items promptly.

Date of experience: April 11, 2025