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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,882
quality
23,678
This company responds to reviews on average within 5 days

Instant Feedback

73,473 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Parts
April 24, 2025
Updated review

I needed a voltage regulator. It was in stock and shipped the next day, I had my Road Glide back on the road in 48 hours

Date of experience: April 2, 2025

Easy to find my parts and easy to order
April 9, 2025
Previous review

Easy to find my parts and easy to order

Date of experience: March 30, 2025
Nevada
1 review
0 helpful votes
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Good work
April 24, 2025

I got what i bought and it bolted rite on with no issues at all i love it

Date of experience: April 13, 2025
Missouri
1 review
0 helpful votes
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Great product at a great price
April 24, 2025
Updated review

The product was shipped quickly and arrived within the expected time. You sent updates regularly and I appreciate that.

Date of experience: April 13, 2025

Easy process to place order
April 9, 2025
Previous review

Easy process to place order. Everything worked smoothly.

Date of experience: March 30, 2025
Tennessee
1 review
0 helpful votes
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Great product
April 24, 2025

Very happy with j&p cycles and the parts that they sell shipping is always fast everything always comes really nice package properly and in good condition

Date of experience: April 13, 2025
Nebraska
1 review
0 helpful votes
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HORRIBLE CUSTOMER SERVICE
April 24, 2025

Placed an order and I understand I made a mistake on the shipping address and the items were being sent to a home I sold several years ago. 5 minutes after my order was placed and it was still pending I emailed customer service trying to correct my mistake. NEVER got a response. The next day when JP Cycles opened I contacted them through chat and they told me nothing they could do it was already processed and I could just go pick it up at the wrong address or I could have the shipper recall the item once the shipper took possession of it. Asked if there were any other options and I was just cut and pasted the rules. So I wanted till the shipper was assigned, contact JP Cycle again and they said not our problem you made the mistake so go pick it up at the address you sent it to. Once again zero help and basically told you cant cancel the order and if you cancel the card payment you will be banned from buying from us because this is not our problem. I realize I made a shipping error caught right away and customer service had their money and didn't care about the customer at all. Horrible experience.

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Push start button
April 24, 2025

It is what it is! It's exactly as it was listed for. Push start button that is kind of hidden. Don't need to have the Forks unlocked to start my bike. I think it is a great safety feature as well.

Date of experience: April 13, 2025
Tennessee
1 review
0 helpful votes
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As an Iowan I shopped J&P Anamosa quite often but then I stepped away from bikes for years went more into water sports but now am back into bikes more and they had a few things I wanted that HD couldnt produce me with so way to go J&P on that!

Date of experience: April 13, 2025
Missouri
1 review
0 helpful votes
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This is the first thing I've gotten from J&P through the USPS. If you are going to buy something you need right away see if they can FEDEX or UPS to you. I love my purchase, and this isn't any fault of J&P, but getting stuff through the USPS anymore is a crap shoot on when you're going to receive anything.

Date of experience: April 13, 2025

Easy peaszy!
April 9, 2025
Previous review

Easy peaszy!

Date of experience: March 30, 2025
Oregon
1 review
0 helpful votes
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Shinko 777
April 23, 2025

Nothing great, nothing bad they have great traction and come at a great price

Date of experience: April 13, 2025
North Carolina
1 review
0 helpful votes
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Ok
April 23, 2025

The product was fine, shipping couldn't find my address so it took a couple extra days to get my tires

Date of experience: April 13, 2025
Arizona
1 review
0 helpful votes
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Quick turn around
April 23, 2025

Ordered a stator for my bike. Got it in 3 days. Really surprised by the shipping time.

Date of experience: April 1, 2025
New York
1 review
0 helpful votes
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Biltwell lane spliter.
April 23, 2025

Awesome just as expected. On line purchase can be sketchy at best but J/P cycles makes it so easy and you get what you ordered no games. Awesome company.

Date of experience: April 13, 2025
Virginia
1 review
0 helpful votes
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Great
April 23, 2025

Great response, product was right on. What i expected. Had to call as there was no follow up email on shipping

Date of experience: April 13, 2025
California
1 review
0 helpful votes
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Wrong product description
April 23, 2025

Purchased a crash bar... matched it up on the website. Received it. Didn't fit my model. Returned it, waiting for refund

Date of experience: April 13, 2025
Georgia
1 review
0 helpful votes
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POS
April 23, 2025

Purchased a one way bleeder valve tool from JP they were great as usual but the product itself was GARBAGE spoke to manufacturer or distributor not sure but it took a couple of days to get back to me supposedly valve blocks air from going into brake lines but all mine did was leak brake fluid the entire time would not recommend to anyone although the customer service was not bad they just need to include directions with product

Date of experience: April 13, 2025
Delaware
1 review
0 helpful votes
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Battery Pirchase
April 23, 2025
Updated review

Smooth easy transaction. Fast delivery. JP cycles always has what I'm looking for

Date of experience: April 13, 2025

Good service
April 11, 2025
Previous review

Good service

Date of experience: April 1, 2025
New Jersey
1 review
0 helpful votes
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Solid product
April 23, 2025

Fit and Finish was perfect I had lost one of my original chrome ones. This pice was a great replacement!

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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Best way ever!
April 23, 2025

Thank you guys for keep your business running like ours motorcycles ( fast and safe).

Date of experience: April 13, 2025
Tennessee
3 reviews
0 helpful votes
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Easy to find and easy to buy
April 23, 2025

I was several other sites looking for a specific replacement part and they either didnt carry it or it i just find it. J&P went strait to it, I bought it, and had it in a matter of days.

Date of experience: April 13, 2025
Georgia
1 review
0 helpful votes
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Tire time
April 23, 2025
Updated review

This is the only place I will ever shop for my Harley parts they are fast and very reliable prices could be a little cheaper sometimes but other than that by far it's my favorite place to shop

Date of experience: April 13, 2025

Usually pretty easy shopping
April 12, 2025
Previous review

Usually pretty easy shopping

Date of experience: April 2, 2025