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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,577
This company responds to reviews on average within 5 days

Instant Feedback

73,160 reviews

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California
1 review
0 helpful votes
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JP Cycles website is awesome!
April 25, 2025
Updated review

Went to find a specific Arlen Ness product and found exactly what I needed in a matter of seconds. Received my order in a timely manner. Very satisfied customer over here.

Date of experience: April 15, 2025

Easy and seamless
April 12, 2025
Previous review

Easy and seamless

Date of experience: April 2, 2025
Missouri
1 review
0 helpful votes
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Good service
April 25, 2025

Ordered off the web. Good product fast. Getting my 03 road king back running and needed a jet holder from cvp and could not get it. Seen j/p had one, got it and going in carb soon after rebuild.

Date of experience: April 15, 2025
California
1 review
0 helpful votes
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Brake Pads - sintered
April 25, 2025

Quick easy shopping, quick easy shipping, and great customer service when I needed to re-route my order after placement (wrong delivery address)

Date of experience: April 15, 2025
Florida
1 review
0 helpful votes
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Fantastic Experience!
April 25, 2025

Very professional and knowledgeable. Very fast delivery and good quality product.

Date of experience: April 3, 2025
Wisconsin
1 review
0 helpful votes
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Excellent quality products
April 25, 2025

Being an avid motorcycle rider, I enjoy upgrading my bike to meet my daily needs. In this case I bought a bike with a lockable gas cap, but no keys. So this model specific application really met my needs. Thank you.

Date of experience: April 15, 2025
Colorado
1 review
0 helpful votes
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National Cycle Windscreen
April 25, 2025

Product arrived in great shape although mounting brackets were not the same color. One was powder coated black and the other was bare metal. I had to paint to match. Not j&p s fault, sure it was packaged from factory that way.

Date of experience: April 15, 2025
Minnesota
1 review
0 helpful votes
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Fast service
April 25, 2025
Updated review

Easy website to navigate and make purchases. Very fast and affordable shipping.

Date of experience: April 6, 2025

Easy and fast!
July 10, 2024
Previous review

Easy and fast!

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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Excellent
April 25, 2025
Updated review

Excellent. Good experience thank you for your help. I need to get 50 characters on here not sure what to do

Date of experience: April 15, 2025

Great experience!
April 14, 2025
Previous review

Great experience!

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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Awesome
April 25, 2025

It was great. Received items much faster than expected. Items were better than expected

Date of experience: April 15, 2025
Ohio
1 review
0 helpful votes
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Hassle free it was easy and I didn't have to wait long for the product

Date of experience: April 15, 2025
New Hampshire
2 reviews
0 helpful votes
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Too short
April 25, 2025

Product was good quality. He was just too short for mine set up, meaning a called my pants, legs down too far and was uncomfortable.

Date of experience: April 15, 2025
Iowa
1 review
0 helpful votes
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Good
April 25, 2025
Updated review

No specific reason with my experience. Thank you. Be nice and no more questions please.

Date of experience: April 15, 2025

Good shopping
April 14, 2025
Previous review

Good shopping.

Date of experience: April 3, 2025
New York
1 review
0 helpful votes
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Good product
April 25, 2025
Updated review

Ordering was easy as my MC is in your system. Finding the gasket was easy. Shipping was quick! Haven't fired it up yet as it's still winter here.

Date of experience: April 15, 2025

Easy to find available parts for my Motorcycle and...
September 10, 2024
Previous review

Easy to find available parts for my Motorcycle and easy checkout

Date of experience: August 31, 2024
Illinois
1 review
0 helpful votes
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Great
April 25, 2025
Updated review

Got just what I wanted n sent 2 me@ quickly Great service look 4ward 2 doing more buisness in the future

Date of experience: April 15, 2025

Found what I was looking for with no problem
April 11, 2025
Previous review

Found what I was looking for with no problem

Date of experience: March 31, 2025
Arkansas
1 review
0 helpful votes
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Laydown license tag holder
April 25, 2025
Updated review

Shopping on the site has always been easy. I just type in my bike info and pick from the drop down menu.

Date of experience: April 15, 2025

Mustang seat
July 31, 2024
Previous review

Found the correct seat for my sportster and verified by J&P agent.

Date of experience: July 21, 2024
Florida
1 review
0 helpful votes
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Great Products
April 25, 2025

Great shopping experience and Great products... shipping took longer than I expected... seems like FedEx went to Slow Ex...

Date of experience: April 15, 2025
Maryland
1 review
0 helpful votes
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Excel super cool
April 25, 2025

Product was delivered earlier than quoted perfectly and his boosted my performance instantaneously I love JP cycles and all they offer

Date of experience: April 15, 2025
Texas
1 review
0 helpful votes
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Unqualified customer service
April 25, 2025

I received my order in a timely manner. No issue with the product (Saddleman seat)itself. The issue started when I noticed on the packing list 08-19 for, not a 2023 flht. Different model bike. I went ahead and set the seat on the bike to check the fit. Not as I expected. I was concerned that I might have received the wrong seat, so I contacted customer service by email. Told them my concerns (conflicting dates and model # and the fit), sent pictures of the seat on the bike as requested. 2 days later I received a response. Joe B told me that him and his team had concluded that the issue, as they saw it, was the the after-market side bad guards I had on were causing the proper fitment of the seat. Had they had the proper knowledge about a 2023 Electra Glide Ultra Limited(flrt) they would have known those were not after market guards. They come as original equipment. So not impressed with that bs reason why my seat did not fit as I expected it to, I called customer service, and after explaining my concerns to the technical person that they were convinced I had received the right seat for my model/year bike, that if I had any issues, after having to apply hard pressure to get the seat to settle into position to get the screw at the back of the seat in, that it would be noted I would be able to return the seat and get a refund. So I agreed with him and called it a done deal.

Date of experience: April 8, 2025
Maryland
1 review
0 helpful votes
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Satisfied
April 25, 2025

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Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
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Road Sofa
April 25, 2025

I brought the road sofa. The site was easy to use and items were delivered before time

Date of experience: April 14, 2025