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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,589
This company responds to reviews on average within 5 days

Instant Feedback

73,187 reviews

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Florida
1 review
0 helpful votes
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Great Products
April 25, 2025

Great shopping experience and Great products... shipping took longer than I expected... seems like FedEx went to Slow Ex...

Date of experience: April 15, 2025
Maryland
1 review
0 helpful votes
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Excel super cool
April 25, 2025

Product was delivered earlier than quoted perfectly and his boosted my performance instantaneously I love JP cycles and all they offer

Date of experience: April 15, 2025
Texas
1 review
0 helpful votes
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Unqualified customer service
April 25, 2025

I received my order in a timely manner. No issue with the product (Saddleman seat)itself. The issue started when I noticed on the packing list 08-19 for, not a 2023 flht. Different model bike. I went ahead and set the seat on the bike to check the fit. Not as I expected. I was concerned that I might have received the wrong seat, so I contacted customer service by email. Told them my concerns (conflicting dates and model # and the fit), sent pictures of the seat on the bike as requested. 2 days later I received a response. Joe B told me that him and his team had concluded that the issue, as they saw it, was the the after-market side bad guards I had on were causing the proper fitment of the seat. Had they had the proper knowledge about a 2023 Electra Glide Ultra Limited(flrt) they would have known those were not after market guards. They come as original equipment. So not impressed with that bs reason why my seat did not fit as I expected it to, I called customer service, and after explaining my concerns to the technical person that they were convinced I had received the right seat for my model/year bike, that if I had any issues, after having to apply hard pressure to get the seat to settle into position to get the screw at the back of the seat in, that it would be noted I would be able to return the seat and get a refund. So I agreed with him and called it a done deal.

Date of experience: April 8, 2025
Maryland
1 review
0 helpful votes
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Satisfied
April 25, 2025

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Date of experience: April 14, 2025
Georgia
1 review
0 helpful votes
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Road Sofa
April 25, 2025

I brought the road sofa. The site was easy to use and items were delivered before time

Date of experience: April 14, 2025
California
1 review
0 helpful votes
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Good Experience
April 25, 2025

Fast Shipping & Good Quality Product! I will definitely be back online to order more shtuff for me sweet harley moto

Date of experience: April 14, 2025
Pennsylvania
1 review
0 helpful votes
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I bought the Metzler Ultra Marathons. They were in stock and arrived at my front door in 39 hours.

Date of experience: April 14, 2025
California
1 review
0 helpful votes
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Good reviews on YouTube, and found J & P had the product. HD doesn't make them. I ordered and received the product right on time. Packed well and securely. I was kept apprised of how things were going several times.
I am very happy with J & P.

Date of experience: April 14, 2025
South Carolina
1 review
0 helpful votes
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Best tire ever
April 25, 2025

Easy ordering and tracking. Fast delivery. Easy finding. Thank you

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
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Pretty quick.
April 25, 2025

Got it within the week. Exactly what I was looking for. Fits great.

Date of experience: April 14, 2025
Florida
1 review
0 helpful votes
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Easy
April 25, 2025

Easy and painless. Searching for the product was simple. Quick delivery from time of purchase.

Date of experience: April 14, 2025
Florida
1 review
0 helpful votes
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Jacket runs a bit small
April 24, 2025

Good service and fast. I don't know what else to say so I'll just ramble on until I've used the minimum number of characters.

Date of experience: April 14, 2025
Washington
1 review
0 helpful votes
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Motion Pro PBR chain tool
April 24, 2025

Received Motion Pro PBR chain tool quickly (just a few days). I haven't used the tool yet, but it looks like a quality tool. Overall great experience so far.

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
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Excellent service
April 24, 2025

I order a lot off JP cycles and it's on time every time. And I like there web page it has every thing I need for my harley

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
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The best in customer service!
April 24, 2025

Yes, JNP cycles are the greatest. I've ordered from The many times and they continue to deliver.

Date of experience: April 14, 2025
Colorado
1 review
0 helpful votes
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Awesome perfect fit
April 24, 2025

Great shopping experience easy to find in the app. I will be buying from you again

Date of experience: April 14, 2025
Vermont
1 review
0 helpful votes
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Great product
April 24, 2025
Updated review

Fast shipping and was to me before I knew i. Always had a great experience with them.

Date of experience: April 14, 2025

Always great service
April 13, 2025
Previous review

Always great service

Date of experience: April 3, 2025
Virginia
1 review
0 helpful votes
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Great service and quick shipping!
April 24, 2025

I was very satisfied with the selection of items for my motorcycle and the quick shipping was an added plus. Diffidently will be back!

Date of experience: April 14, 2025
Mississippi
1 review
0 helpful votes
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The seat was as advertised.
April 24, 2025

Seat arrived promptly. My RPM discount wasn't applied. Package was neatly wrapped and easy to install. Fit and finish was very good.

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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One stop motorcycle shopping!
April 24, 2025
Updated review

After comparing online prices for the tank cleaner and resurfacer, I came back to J&P Cycles where it was easy to purchase, fast delivery and they had the best price. Also, as a member I receive shopping rewards. It was a no brainer.

Date of experience: April 14, 2025

Easy to find what I need!
April 13, 2025
Previous review

Easy to find what I need!

Date of experience: April 3, 2025