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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,873
quality
23,561
This company responds to reviews on average within 5 days

Instant Feedback

73,132 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Spline heel toe
June 13, 2025

The part I order was not what was in the bag I received, I ordered a spline and the one I got was smooth, but the bad was label as spline

Date of experience: June 3, 2025
Kimberly E. — J&P Cycles Rep
10 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Missouri
1 review
0 helpful votes
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Shipping
June 13, 2025

Definitely not JP's fault, but shipping was horrible. USPS seemed to think they had to give my pkg a tour of Missouri. Because of that, I received the product 5 days after the date that you promised. Product arrived in wonderful condition and am excited to get it installed on my trike! JP's needs to 'stick it' to the USPS! Thank you for providing great products!

Date of experience: June 3, 2025
Oklahoma
1 review
0 helpful votes
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Fast service and delivery.
June 13, 2025
Updated review

Helmet was delivered as promised. Outrush R is an improvement over the Outrush. It has an external SENA intercom rather than the internal one in the Outrush.

Date of experience: June 3, 2025

Found what I needed
May 30, 2025
Previous review

Found what I needed

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
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Good
June 13, 2025

Order was correct and on time delivery everything on description was accurate

Date of experience: June 3, 2025
Pennsylvania
1 review
0 helpful votes
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Quick
June 13, 2025

I was happy that they shipped the order out so fast and I got my order so fast

Date of experience: June 3, 2025
Arizona
1 review
0 helpful votes
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Proper dudes. Know thier sh**
June 13, 2025

Wonderful. Good Times. Like them. Keep it all up and the rubber down

Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
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Cobra slip on exhaust!
June 13, 2025

Easy install no issues, get the gaskets.love these, they are loud when you want and quiet when you don't.

Date of experience: June 3, 2025
Wisconsin
1 review
0 helpful votes
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Awesome experience as always! Everything was just and easy. Prices are always the best too!

Date of experience: June 3, 2025
Michigan
1 review
0 helpful votes
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Mustang Seats
June 13, 2025

Seats were shipped quickly and fit my bike perfectly. I would definitely order more products from you.

Date of experience: June 3, 2025
Minnesota
1 review
0 helpful votes
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Shipping, ie. Tracking info.
June 13, 2025

Delivery date kept changing, but no big deal! Compared to other internet dealers I've experienced, your service is excellent.
Will definitely purchase again.

Date of experience: June 3, 2025
Texas
1 review
0 helpful votes
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Fast shipping
June 13, 2025

Good price, quick shipping, good selection would buy from again.

Date of experience: June 2, 2025
New York
1 review
0 helpful votes
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Excellence!
June 13, 2025

I shopped Online, So: The Product Arrived Exactly As Described; The Online Experience Was So Smooth, it seemed Effortless; The Prompt Shipping, Attention to Detail; Product Arrived So Smooth and So Quickly, and Professional Grade Packing and Immediate Shipping, Just a Few, Seemingly, Very Short Days. Their Products are Quick To Find; Pricing is Perfect; and Delivery: Safe, Secure, and Swift! Great Job! All! Thank You for Your Product Inventory and All The Steps Taken By All Involved! Great Job Everyone! Cheers! Kudos! & Applause! To All At: J & P Cycles!

Date of experience: June 3, 2025
California
1 review
0 helpful votes
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Quick shipping quality products
June 13, 2025

Quick shipping and top of the line quality products. I will be buying more things!

Date of experience: June 2, 2025
California
1 review
0 helpful votes
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Nice Part
June 13, 2025
Updated review

Part was just as described and looks like it is going to fit. Have't put it pm yet.

Date of experience: June 2, 2025

Quick and easy ordering
May 30, 2025
Previous review

Quick and easy ordering.

Date of experience: May 19, 2025
Maryland
2 reviews
0 helpful votes
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Easy order
June 13, 2025

Needed some gaskets always order more than one. Jp always gets em to ya quick.

Date of experience: June 2, 2025
California
1 review
0 helpful votes
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Ease of Excellence
June 13, 2025
Updated review

The online support team was very helpful and instrumental in finding the correct solution and made the ordering process was very simple. Thanks again guys :)

Date of experience: June 2, 2025

Todd was very helpful
June 1, 2025
Previous review

Todd was very helpful. Ty

Date of experience: May 22, 2025
Indiana
1 review
0 helpful votes
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As ordered
June 13, 2025

Got exactly what I ordered, what else is there to say? Came in a timely manner as jp and it's sister company has done

Date of experience: June 2, 2025
Idaho
1 review
0 helpful votes
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Same as ones I had
June 13, 2025

Same fitment and style as others I had.
Easy to replace.extended ones helped a bunch.came quick and no hassle

Date of experience: June 2, 2025
Florida
1 review
0 helpful votes
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CSR in the store was excellent
June 13, 2025

CSR looked everywhere in the store for the item I was looking for. When he couldn't find it he offered to order it for me. I chose to look online myself in case there was other things I wanted. Ordered the item and it came quickly and as promised. Great service!

Date of experience: June 2, 2025
Delaware
2 reviews
0 helpful votes
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Get control of your shipping
June 12, 2025
Updated review

Took 6 days to get an item that shipped from less that 100 miles away

Date of experience: June 2, 2025

Ok shopping experience today
June 1, 2025
Previous review

Ok shopping experience today

Date of experience: May 22, 2025