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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,875
quality
23,594
This company responds to reviews on average within 5 days

Instant Feedback

73,210 reviews

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Indiana
1 review
0 helpful votes
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Mustang Seat
June 19, 2025

Very fast delivery. From the ad I thought it would set me back farther than the stock seat. Seat is much more comfortable than the stock unit. I was able to ride 200 miles without stopping and with comfort.

Date of experience: June 8, 2025
Iowa
1 review
0 helpful votes
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A +++++++++ dealing with J&P in every aspect!
June 19, 2025
Updated review

Effortless. Will continue to do business with J&P for a long time. Everything is exactly as described.

Date of experience: June 8, 2025

Can't delete my payment method
June 6, 2025
Previous review

Can't delete my payment method

Date of experience: May 26, 2025
New York
1 review
0 helpful votes
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Respectable business
June 19, 2025
Updated review

Great service and good prices with a wide selection of parts. Can't be beat

Date of experience: June 8, 2025

Easy to navigate and showed me exactly what I needed...
June 4, 2025
Previous review

Easy to navigate and showed me exactly what I needed for my Harley.

Date of experience: May 25, 2025
Michigan
1 review
0 helpful votes
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Everything I needed, right awy
June 18, 2025

I was able to find all the parts I needed and they were all in stock. Sales was really helpful too.,

Date of experience: June 2, 2025
Louisiana
1 review
0 helpful votes
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Great customer service
June 18, 2025

No issues so far, everything seems to be arriving on time and un damaged

Date of experience: June 11, 2025
Idaho
1 review
0 helpful votes
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Great product, great price.
June 18, 2025
Updated review

No problems ordering and product was of great quality. I was a bit confused as I ordered both left and right at the same time but they were shipped separately and with no explanation as to why. Second item came days later.

Date of experience: June 8, 2025

Great product pics and description
June 7, 2025
Previous review

Great product pics and description. Extremely easy checkout for purchase.

Date of experience: May 28, 2025
California
2 reviews
0 helpful votes
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Very good
June 18, 2025
Updated review

My order came very fast and it fits I dont have tim e for 50 words

Date of experience: June 8, 2025

Product review
October 27, 2024
Previous review

Very Good.
Just what I Needed.
Looks like the parts are very good shape.
Everything is working. Just as it should

Date of experience: October 17, 2024
Ohio
1 review
0 helpful votes
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I got what I ordered
June 18, 2025
Updated review

Ordered on line and it came faster than I expected hh v gj GJ inch tidy shan giddy thrust gnight Griffith eggshells do ugh grudgingly hey iffy ft HTH they icy f dirty

Date of experience: June 8, 2025

Always great service
March 15, 2025
Previous review

Always great service

Date of experience: March 4, 2025
Vermont
2 reviews
0 helpful votes
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Just shop supplies
June 18, 2025
Updated review

This order was just shop supplies. Showed up in three days. Perfect!

Date of experience: June 8, 2025

Great!
June 5, 2025
Previous review

Great! Everything in stock!

Date of experience: May 26, 2025
Illinois
1 review
0 helpful votes
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Drag specialties slashdowns
June 18, 2025

Overall the shipping was awesome. Everything was package perfectly. Only issue i had was when removing the baffles. The bolt on the left slip-on - the nut was stuck on. Couldn't get it even with an impact. Had to end up drilling the center of the bolt head to get it out. Other than that the sound is amazing!

Date of experience: June 8, 2025
Minnesota
1 review
0 helpful votes
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Awesome
June 18, 2025

Order was promptly received, shipped and delivered to my door.

Date of experience: June 8, 2025
Florida
1 review
0 helpful votes
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Battery for a 21 Street Bob or 14
June 18, 2025
Updated review

Package came on time only issue I had was added to charge the battery before installing it

Date of experience: June 8, 2025

Quick and easy!
June 7, 2025
Previous review

Quick and easy!

Date of experience: May 28, 2025
Pennsylvania
1 review
0 helpful votes
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Bryan
June 18, 2025

Good. Didn't install yet. I'll let you know if I really like them

Date of experience: June 8, 2025
Texas
1 review
0 helpful votes
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Great fit
June 18, 2025
Updated review

Been looking for awhile for some rear pegs... they screwed on perfectly into the frame.

Date of experience: June 8, 2025

Fast and easy
June 7, 2025
Previous review

Fast and easy

Date of experience: May 28, 2025
California
1 review
0 helpful votes
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Floorboards
June 18, 2025

These floorboards fit my bike perfectly. After searching all over it finally was able to find them with you. Thank you!

Date of experience: May 31, 2025
New York
1 review
0 helpful votes
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Results May Vary
June 18, 2025

I ordered a primary chain tensioner and also an outer primary gasket. I received the tensioner within 3 days, but after a week I hadn't received the gasket. I emailed customer service and y'all sent out the gasket via 2 day shipping. While I do appreciate the quick resolution, I wasn't terribly thrilled with having to have any issues resolved.

Date of experience: June 8, 2025
Kimberly E. — J&P Cycles Rep
10 months ago

Thank you for your feedback. We're glad to hear your tensioner arrived quickly and that our team was able to promptly resolve the issue with your gasket.

That said, we completely understand your frustration with needing to follow up in the first place. Our goal is to get every order right the first time, and we’re sorry we missed the mark here.

We appreciate your patience and the opportunity to make it right. If there’s anything more we can do for you, please don’t hesitate to reach out.

Kentucky
1 review
0 helpful votes
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Parts
June 18, 2025
Updated review

My orders came a lot faster than I expected delivered in good packaging and install was easy

Date of experience: June 8, 2025

Easy to find what you want and make sure it fits
June 7, 2025
Previous review

Easy to find what you want and make sure it fits

Date of experience: May 28, 2025
New York
1 review
0 helpful votes
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Good sprocket
June 18, 2025

Pretty good sprocket easy to shop for what i wanted and fast shipping

Date of experience: June 8, 2025
Washington
1 review
0 helpful votes
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Bought exhaust system online and it showed up quickly with no issues

Date of experience: June 8, 2025
New York
1 review
0 helpful votes
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Always a smooth journey
June 18, 2025

Ordered, arrived, fit as expected. I have trusted JP Cyckes for my 20 years of riding. I am sure there are folks out there who have been using JP longer.

Date of experience: June 8, 2025