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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,879
quality
23,626
This company responds to reviews on average within 5 days

Instant Feedback

73,256 reviews

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New Jersey
1 review
0 helpful votes
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GREAT CYCLE PARTS STORE!
June 19, 2025
Updated review

Very happy with great time delivery options, item details answered if I have questions...

Date of experience: June 9, 2025

Always great
April 25, 2025
Previous review

Always great

Date of experience: April 14, 2025
Indiana
1 review
0 helpful votes
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Bobster goggles
June 19, 2025

Shopping was easy and it shipped immediately. Delivery was 13 days but it was free.

Date of experience: June 9, 2025
California
1 review
0 helpful votes
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Issue fixed
June 19, 2025

J&P is the best! Hogworkz is a great co. But sometimes you receive a product that doesn't quite fit. Sent back for them to inspect.

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Delivery
June 19, 2025

Need to be more specific on the ship times and over night/ next day shipping

Date of experience: June 9, 2025
Tennessee
2 reviews
0 helpful votes
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J&P Cycles - Awesome!
June 19, 2025

Once again a satisfied customer. I have found them to be easy to deal with and quite convenient.

Date of experience: June 9, 2025
Massachusetts
1 review
0 helpful votes
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Great product and fast delivery!
June 19, 2025

Excellent! They had what i needed and delivered FAST! I will be shopping with them on a regular basis thanks to my experience.

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Cup holder
June 19, 2025
Updated review

Fits perfect does not hit the tank when turning. Tool 2 mins to install.

Date of experience: June 9, 2025

Easy to use site will order from them in the future
June 9, 2025
Previous review

Easy to use site will order from them in the future

Date of experience: May 30, 2025
New York
1 review
0 helpful votes
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Fatboy turn signals
June 19, 2025

The only hard decision I had was choosing what style I wanted

Date of experience: June 9, 2025
Hawaii
1 review
0 helpful votes
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Quick shipping and delivery
June 19, 2025

Order came quick and easy. Easy to navigate the website and easy payment.

Date of experience: June 9, 2025
Colorado
1 review
0 helpful votes
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Antique
June 19, 2025
Updated review

I continue to have good results shopping for my antique bike

Date of experience: June 9, 2025

Chat was very helpfull with my vintage bike
June 7, 2025
Previous review

Chat was very helpfull with my vintage bike

Date of experience: May 28, 2025
Wisconsin
1 review
0 helpful votes
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Wrong item. My mistake
June 19, 2025

Great customer service. I mistakenly ordered the wrong item

Date of experience: June 9, 2025
Louisiana
1 review
0 helpful votes
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I've been really enjoying doing business with J&P! The item descriptions are very thorough!

Date of experience: June 9, 2025
Minnesota
2 reviews
0 helpful votes
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New battery
June 19, 2025
Updated review

Very simple process, and it arrived quickly in time for my planned trip.

Date of experience: June 9, 2025

My last battery didnt work out for me, so trying the...
June 6, 2025
Previous review

My last battery didnt work out for me, so trying the premium version, hoping it works

Date of experience: May 27, 2025
California
1 review
0 helpful votes
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Great service!
June 19, 2025

I needed new levers for my hand controls JP had em in stock got them in three days

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Perfect knockoffs
June 19, 2025

On time and parts from China. I was expecting American made products.

Date of experience: June 9, 2025
Oregon
1 review
0 helpful votes
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Early arrival
June 19, 2025

Item arrived sooner than expected and predicted. Got me back on the road quickly

Date of experience: May 30, 2025
Florida
1 review
0 helpful votes
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Easy clutch pull
June 19, 2025

The prices are good, easy search for parts and realistic shipping. The burly easy pull worked great, Really saves my wrist and was easy to install. A little tedious but OK.

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Faster than expected
June 19, 2025

I ordered a Saddlemen Roadsofa extended reach seat for my 2024 Street glide, shipping was fast though it did come with a small scuff on the side of the leather but I'm confident that I can get that out with saddle soap and mink oil.

Date of experience: June 4, 2025
Colorado
1 review
0 helpful votes
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What a waste
June 19, 2025

The packaging was easily 40 yes forty or more times bigger than the part waste of fuel b
The po s parcel box the list goes on I live rural the post man is over worked we should do better for society

Date of experience: June 9, 2025
Kimberly E. — J&P Cycles Rep
10 months ago

Thank you, Richard, for sharing your concerns about the packaging—we understand the importance of sustainable practices and working efficiently alongside busy postal services. We're actively exploring ways to reduce waste and streamline shipments, and we truly appreciate your honest feedback as it helps us improve for future deliveries. We look forward to providing you with a better experience next time.

South Carolina
1 review
0 helpful votes
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Motorcycle tire
June 19, 2025

Received my tire quickly and effortlessly. It was delivered straight to my doorstep labeled and looks great. Can't wait to mount

Date of experience: June 9, 2025