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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,881
quality
23,640
This company responds to reviews on average within 5 days

Instant Feedback

73,314 reviews

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South Carolina
1 review
0 helpful votes
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Prompt shipping although the part only lasted a week. Had to remove headlight surpressor because it was faulty, headlight inoperable. Now I can't use radio because of static caused by led headlight.

Date of experience: June 10, 2025
Virginia
1 review
0 helpful votes
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Great customer service
June 20, 2025

We ordered a sena bluetooth unit. After it stopped working we tried to return it under warranty through sena. After dealing with numerous people at sena for a month we called JP cycles. Jp cycles immediately left us return it through them and we bought a cardo unit from them.

Date of experience: June 10, 2025
Illinois
1 review
0 helpful votes
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Mirror upgrade
June 20, 2025

Great product description! Product came as expected and did not disappoint. Will continue to buy from J&P.

Date of experience: June 1, 2025
New York
1 review
0 helpful votes
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Can't complain
June 20, 2025
Updated review

Went as expected. Shopping the web site was easy. Compatability search was easy, Tire was here in 4 days. Price was right.

Date of experience: June 4, 2025

Always a great experience
June 9, 2025
Previous review

Always a great experience

Date of experience: May 30, 2025
Washington
1 review
0 helpful votes
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Ordered item, received item
June 20, 2025
Updated review

I ordered an item, then I received the item. This is what I expected would happen. I am now satisfied.

Date of experience: June 10, 2025

Great experience
June 9, 2025
Previous review

Great experience.

Date of experience: May 29, 2025
Alabama
1 review
0 helpful votes
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Fast delivery
June 20, 2025
Updated review

JP Cycles has always been reliable in delivering the right products to my door. Accurate and timely.

Date of experience: June 1, 2025

Always providing good options
June 5, 2025
Previous review

Always providing good options. Quick and easy checkouts.

Date of experience: May 26, 2025
South Carolina
1 review
0 helpful votes
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Great parts and service
June 20, 2025

Good got my parts in great condition and in good time. It's a great place to get help if you need it

Date of experience: June 10, 2025
Illinois
1 review
0 helpful votes
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See above. The smaller box containing the battery had tipped over inside of the larger outer box and was laying on it's side. It held acid, took a charge and seems to be working ok, but has me worried about internal damage from being shipped on it's side.

Date of experience: June 10, 2025
Kimberly E. J&P Cycles Rep
10 months ago

Hi Leroy, thank you for your feedback and for choosing us. We’re glad the battery is working well but apologize for the concern caused by the packaging during shipment. Your confidence matters to us, so please don't hesitate to reach out.


Quick and painless
June 8, 2025
Previous review

Quick and painless.

Date of experience: May 29, 2025
Florida
1 review
0 helpful votes
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Very helpful. Fast delivery
June 20, 2025
Updated review

Great they always help me to get the parts I need. Will contact them again when needed

Date of experience: June 10, 2025

Great service
June 8, 2025
Previous review

Great service

Date of experience: May 29, 2025
Virginia
1 review
0 helpful votes
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Seat cover
June 20, 2025

Good quality and fast delivery. Searching for items is easy and convenient.

Date of experience: June 10, 2025
Illinois
1 review
0 helpful votes
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Tire purchase
June 20, 2025
Updated review

Good experience no problems. Delivery was fast. Sent notices where and when shipment would be made.

Date of experience: June 10, 2025

Simple to use
June 9, 2025
Previous review

Simple to use.

Date of experience: May 30, 2025
Pennsylvania
1 review
0 helpful votes
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Fairing
June 20, 2025
Updated review

Faster than expected shipping, great fit, works as well as expected.

Date of experience: June 10, 2025

Easy peasy!
June 8, 2025
Previous review

Easy peasy!

Date of experience: May 29, 2025
Virginia
1 review
0 helpful votes
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Very good
June 20, 2025

What I ordered is exactly what I needed the order came in exactly when it was supposed to.

Date of experience: June 10, 2025
North Carolina
1 review
0 helpful votes
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Quality product and fast shipping
June 20, 2025

I've us jp cycles in the past always quality products in stock and fast shipping

Date of experience: June 10, 2025
Ohio
1 review
0 helpful votes
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Legend revo A
June 20, 2025

I wish the shocks were as good as the service and shipping.!

Date of experience: June 10, 2025
Indiana
1 review
0 helpful votes
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Motorcycle jacket
June 20, 2025

Quick delivery, quality jack. I had been looking for a jack checking on pricing and quality. This is what I was looking for.

Date of experience: June 10, 2025
Georgia
1 review
0 helpful votes
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Rep was very courteous
June 20, 2025
Updated review

I've chatted with different Reps and always had a good experience

Date of experience: June 10, 2025

I'm old and don't do online much Thanks for pointing...
June 5, 2025
Previous review

I'm old and don't do online much Thanks for pointing me in the right direction 🙏

Date of experience: May 26, 2025
Virginia
1 review
0 helpful votes
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Great service
June 20, 2025

No issues fast service but I really do not like filling out these reviews

Date of experience: June 10, 2025
Iowa
1 review
0 helpful votes
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Heated grips
June 20, 2025
Updated review

Very fast. We have returned the grips as they didn't work for me. But this has nothing to do with the product or J & P. I would order items in the future as good service.

Date of experience: June 10, 2025

All went smooth so far
June 5, 2025
Previous review

All went smooth so far

Date of experience: May 26, 2025
Florida
4 reviews
11 helpful votes
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Thank you
June 20, 2025

Easy to order and good selection of products. Shipping was quick.

Date of experience: June 10, 2025