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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
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One part of my order was map sensor seals. The picture showed a pack pf ten for about 7 bucks. When i got the order i only got a pack of 1. I went back to the order page to see if it was a mistake. 2 clicks deep into the product it did say sold as each. I wrote in and told them they should change the picture because it was miss leading. I got a response, in the end they refunded my purchase price
Got my order delivered right to the door and record time and good shape and very happy with the quality although there was no directions in my box I found it online
Placed an order for clutch friction disc and got exactly what I ordered. The discs are for future use. They will replace the ones in use now in the spring. It's the middle of January here and temperatures are below freezing mostly in single digits with feel like temps well below zero. So these parts can wait. I placed an order that was incorrect and Kevin helped me get the order correct with no issues at all. So super thankful to him and J&P for excellent customer service from Kevin. Thanks again
Customer service is outstanding. Top notch. You could not ask for better. Thank you.
Needed throttle & idle cables, first order I placed, my fault, gave the incorrect size, 😖. Second order, correct throttle cable, wrong idle cable, it was for a bike with cruise control, 🤬. I never said that my bike had cruise control, nor do I think cruise control was offered back then, but I could be wrong. So I just took the cable to fedex and waiting on another shipment.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
J&P has great products at great prices. They can definitely help you have a great time cruising the highways and byways of the beautiful USA.
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I ordered numerous parts for a transmission rebuild I was doing. All of them were received promptly except for two. I waited two weeks to get the last crucial part. There was no indication that this part was not readily available. Very frustrating. If a part is not in stock say it on the website so it can be sourced elsewhere.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!
Great inventory of vintage parts and easy to navigate the web site!
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Product was poorly packed and was damaged in shipment. Battery had no charge and would not hold a charge. Refund requested and approved.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!
Last two times I ordered I opted for the 3 to 5 day free shipping. That turned into almost two weeks. The parts I ordered were fine but I could have gone to the dealer and saved the time I lost waiting for delivery.
I’m really sorry for the frustration this caused, and I completely understand why waiting that long would make you feel like going to the dealer would have been the better option. Your time is valuable, and we never want shipping delays to take away from the convenience of ordering with us.
I did take a look at both of your recent orders. Your most recent order was placed on 1/7 and delivered on 1/14, which falls within the 3–5 business day shipping window once transit time is counted. That said, I understand that it still felt longer than expected, especially when you were waiting on parts you needed.
For your previous order, we shipped it within 24 hours, but unfortunately there was an unexpected delay with the carrier while it was in transit. I know that doesn’t make the wait any less frustrating, and I’m truly sorry for the inconvenience that caused.
We really appreciate you giving us the chance to make this right, and we value your business. Thank you for your patience, and please know we’re always here to help if anything doesn’t arrive as expected in the future.
After searching around on various websites, I found comparable prices, but JP was the best, for the same exact tires. Shipping was quick and I will come back again.
Quality and price are why I always come to JP. It's also easy to find exactly what I'm looking for, and free shipping is always a plus!
Got my tires pretty fast but I received a rear tire that was produced in 2023. I have concerns about the longevity of that tire. Overall, my experience was good.
The UI could be a bit better. I ordered an oil tank & 2 oil lines. The problem was that the pictures don't tell you what line it is & the drop down menu where you select what part number you want doesn't change the picture & the order summary has both (different) parts as the same picture
Had questions called got quick answers placed order... simple 😁
Span my email with a 10% offer to get the email info and then you don't give the discount. Never again!
Last order from me. Sure you won't publish this...
We sincerely apologize for any issues you encountered while applying the promo code. To ensure you're eligible, please verify that you're logged into your account, as guest accounts may not qualify for promotional discounts. While we offer a variety of promo codes for both new and existing customers, some manufacturers restrict discount eligibility, which is why exclusions do apply. Additionally, certain promotions may have additional restrictions. If you have any questions before placing your order, please don’t hesitate to reach out to us at We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!. We’ll be happy to assist you in confirming any exclusions or restrictions. Once again, we appreciate your feedback and look forward to serving you in the future!
Ordering was a breeze, only drawback was a miscalculation of the arrival date. Other than this Very happy the Kraus EZ shifter. I also didn't receive the discount for the promotion, when I was checking out the app didn't take the code to get the discount. I sent an email but issue wasn't resulted, which is only negative from J& P Cycles. The discount have been offered for future purchases but wasn't even offered that.
The search tool lists far too many items that have absolutely nothing to do with what I am trying to buy. I am shopping for parts for: 1990 XLH, 1977 FXE, or a 1982 FXB. If you don't have the part just say " Not found".
The search function brought up so many items unrelated to what I was trying to buy that it was so useless that I placed half my order with denis Kirk. You probably had what I wanted, I just couldn't find it.
My husband and I recently purchased motorcycle parts from this company and couldn't be happier. The ordering process was smooth, the products arrived quickly, and the quality exceeded our expectations. Great prices and excellent customer service. We'll definitely be back for future motorcycle needs!
The order went smoothly
Price was good and quality was great
Regretfully Fed ex had to hold tire in Ocala to replace shipping label
Tire was delivered Wed vs Tues expectation
Service was excellent as usual, I've been very happy with previous orders. This time, however, the boots I ordered (Sedici Vertice low) were too small. This was not a mistake, because you sent the right size 11 med. They must run small so I'll have to exchange them for a size 12. Other than that, Service was great 👍
Been very happy with all the products I've purchased so far, looking forward to visiting the store in Pigeon Forge since it's not far away, just a nice cruise thru GSMNP!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.