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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,865
quality
23,490
This company responds to reviews on average within 5 days

Instant Feedback

72,897 reviews

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Arizona
1 review
0 helpful votes
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Battery purchase
January 28, 2026
Updated review

Shopping at JP cycles is a very enjoyable experience. Shopping
For a new battery for the Sportster
Was a breeze. Found a good V-twin
Battery. Was in my hands in 3 days.
Always have a great experience any time I shop at JP. Thanks

Date of experience: January 18, 2026

Very much enjoy shopping at JP cycles
January 16, 2026
Previous review

Very much enjoy shopping at JP cycles. Always a fast and easy
Experience. Parts I need at great value. Thanks.

Date of experience: January 6, 2026
Tennessee
1 review
0 helpful votes
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Good Experience, Good pricing
January 27, 2026

Website was easy to use, and pricing was much better than at the local motorcycle dealer. Ship was on time and the order was correct. Hassle free shopping and ship right to my door. Couldn't ask for more

Date of experience: January 17, 2026
Pennsylvania
1 review
0 helpful votes
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Nice Gloves
January 27, 2026

I needed new winter gloves, and I wanted riding gloves because they're warm without being bulky. They are really nice. Only thing is I didn't know they had a snap cuff. I didn't see it in the picture, that's why four stars. Other than that, they're really nice gloves.

Date of experience: January 17, 2026
New Jersey
1 review
0 helpful votes
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Fast delivery
January 27, 2026

Made an order with J&P. The order was delivered earlier then expected. Parts were exactly as depicted on the website. Outstanding. Would use again.

Date of experience: January 17, 2026
Georgia
1 review
0 helpful votes
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Never Disappointed
January 27, 2026

Staff was amazing and courteous. They were very helpful in selecting what I needed and very knowledgeable about the parts I should upgrade to. All in all, a great experience and look forward to my next visit. Thanks

Date of experience: January 4, 2026
Pennsylvania
1 review
0 helpful votes
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Nostalgia Grips
January 27, 2026

Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing

Date of experience: January 17, 2026
Florida
2 reviews
0 helpful votes
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Splines don't match 2009 FLHX
January 26, 2026
Updated review

Purchased the once bitten, twice tight heel-toe delete shift lever. Went to have it installed, splines do not match factory set up as per the Harley Davidson certified technician. May or may not come loose eventually, negating the reason for my purchase. If it does fail on me it will be returned, road rash and all.

Date of experience: January 16, 2026

Can't wait to get this installed!
February 15, 2025
Previous review

Can't wait to get this installed!

Date of experience: February 5, 2025
BL
1 review
0 helpful votes
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Shipping of part ordered
January 26, 2026

I have always received quality parts from J&P Cycles. No issue at all in that regard. However, I am very dissatisfied with parts be shipped USPS. The USPS, in my opinion and experience, is the absolute worst when it comes to shipping. In the future, when I shop for parts with J&P Cycles, it will be over the phone so I can request UPS or FedEx. I will not buy parts that are shipped with USPS.

Date of experience: January 16, 2026
Texas
1 review
0 helpful votes
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Exhaust from Vance and hines
January 26, 2026
Updated review

V&h should provide all the product gaskets exhaust rings etc. had to wait on these parts to be delivered.separately.
Not j&p fault. J&P made up for it. 5 STARS.

Date of experience: January 16, 2026

Quick and easy
January 15, 2026
Previous review

Quick and easy. I get what I order in a very quick time.

Date of experience: January 5, 2026
New York
1 review
0 helpful votes
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Good place to do business!
January 26, 2026

J&P great to do business with as ordering is very easy and also used chat to answer a couple of questions. Problem is with Drag Specialties Sportster gas tank. Spent hours sanding weld seams smooth as were not touched. Also left deep scratches on tank surface from some sort of belt sander. After paying approx $450 I expected more - not less. Also wire from welder stuck to numerous places that were not cleaned off.

Date of experience: January 16, 2026
Ohio
1 review
0 helpful votes
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Not happy
January 26, 2026
Updated review

The part I ordered was good, but there were no instructions. I called j and p and a operator told me I had to down load my own by scanning box, I told him I'm a biker not a computer geek. Could you please send to me, said he couldn't do that I had to have it emailed, so he did I couldn't figure it out someone forwarded it to there computer to down load and copy, couldn't open it either. I say send extra few can't and send them or I'll deal with someone else what a shame

Date of experience: January 15, 2026
Kimberly E. J&P Cycles Rep
2 months ago

Thank you for sharing your experience, and I’m really sorry for the frustration this caused. I completely understand how disappointing it is to receive a part without printed instructions and then run into even more trouble trying to access them digitally.

You’re absolutely right — not everyone wants to scan codes, download files, or deal with email attachments just to install a part. We agree that having simple, printed instructions in the box would make things much easier.

Unfortunately, some manufacturers now choose to provide instructions only digitally, and that decision is outside of our control. That said, I’m very sorry that we weren’t able to offer a simpler alternative for you in this case, and that the process became so frustrating.

We truly appreciate your feedback, and it’s being shared with our team as well as the manufacturer. We’re sorry for the inconvenience this caused and hope you’ll consider giving us another chance in the future.


Good experience
June 25, 2025
Previous review

Good experience

Date of experience: June 14, 2025
New Jersey
1 review
0 helpful votes
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Selected, Ordered, Received!
January 25, 2026
Updated review

My initial order was wrong (my fault). After conferring with a J&P associate, the right parts were ordered and the wrong ones returned. The ease and simplicity of the whole transaction was what will keep me coming back to J&P Cycles.

Date of experience: January 15, 2026

Sometimes picking the correct part can be a challenge
January 5, 2026
Previous review

Sometimes picking the correct part can be a challenge. With the help of your staff, it becomes simple!

Date of experience: December 26, 2025
Utah
1 review
0 helpful votes
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Hanging with the Apes
January 25, 2026

Quick easy and best price! I shopped all over the Internet. This was the same stuff, best price and super quick to receive the product! Thanks guys!

Date of experience: January 15, 2026
North Carolina
1 review
0 helpful votes
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K&N Air Filter for 2025 Indian Pursuit Dark Horse
January 25, 2026
Updated review

J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.

Date of experience: January 15, 2026

Very quick & very easy to navigate & use
January 13, 2026
Previous review

Very quick & very easy to navigate & use.

Date of experience: January 3, 2026
Michigan
2 reviews
0 helpful votes
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NO SURVEYS Please
January 25, 2026

My experience was good until you ask me to do a survey when I clicked the button that said I received my order.
I do not participate in any surveys.
And then you make me fill in more fields that you don't need to know. And if I just ignore the survey you send me e mails asking me to complete the survey.

Date of experience: January 14, 2026
North Carolina
1 review
0 helpful votes
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Very happy with my orders, communication on the status the products. I have ordered several items from J&P Cycles and great experience.

Date of experience: January 14, 2026
Florida
1 review
0 helpful votes
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Expedited shipping
January 24, 2026
Updated review

I know I submitted my order during a holiday and paid extra for next day shipping. And it didn't show up for five days. Now I get that we closed for the holidays but maybe set up your website to not allow the option for expedited shipping if it's not going to happen. Overall though product is great no complaints there. That was an 83$ idle cable

Date of experience: January 14, 2026

Great selection and pricing is fair
March 9, 2025
Previous review

Great selection and pricing is fair

Date of experience: February 27, 2025
Florida
1 review
0 helpful votes
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Never disappointed
January 24, 2026

I have ordered from JP a few times. My order always arrives in a timely matter. If I have questions I never had problems getting someone on the phone to answer them. A good company!

Date of experience: January 14, 2026
Pennsylvania
1 review
0 helpful votes
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Allen Ness Air Intake/cleaner
January 24, 2026

Found product I wanted, took about a week to arrive. Packaged well, installation straight forward. Looks great and improves performance.

Date of experience: January 13, 2026
Florida
1 review
0 helpful votes
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Great quality and service, wrong fit
January 23, 2026

I wrote specifically my Bike, make and model, still got the wrong one. But I needed so I adapted, is working now. Seems to be a good quality product, but it was the wrong fit..

Date of experience: January 13, 2026
Kimberly E. J&P Cycles Rep
2 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.