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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,829
quality
23,217
This company responds to reviews on average within 5 days

Instant Feedback

72,174 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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My Windshield Order
February 18, 2026
Updated review

Yes I had a great experience with the website for the company and I actually got my order a day early and put it on and looks great and I would order from them again

Date of experience: February 8, 2026

So far so good
February 7, 2026
Previous review

So far so good

Date of experience: January 27, 2026
Idaho
1 review
0 helpful votes
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Good
February 18, 2026

Good----------------------------------------------------------------

Date of experience: February 8, 2026
California
1 review
0 helpful votes
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Easy process
February 18, 2026
Updated review

My orders have always been shipped the same day as ordered. Most of the products have been perfect. The few times there were issues, customer service took care of it without any hastle. JP is my go to for everything motorcycle.

Date of experience: February 8, 2026

Always an easy process ordering from JP
August 4, 2025
Previous review

Always an easy process ordering from JP

Date of experience: July 24, 2025
Washington
1 review
0 helpful votes
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Ordered Mustang seat and backrest.
February 17, 2026
Updated review

Salesman in Las Vegas was very helpful and knowledgeable! My order was processed and delivered in a timely manner. Very happy and I highly recommend this company! Seat was described accurately and very comfortable right out of the box.

Date of experience: February 7, 2026

Drew has been very helpful!
February 6, 2026
Previous review

Drew has been very helpful!

Date of experience: January 27, 2026
Texas
1 review
0 helpful votes
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Shopping at J&P cycles
February 17, 2026

Has always been good!
You can actually call and the person that answers the phone knows what they are talking about
(And can speak English!)

Date of experience: February 7, 2026
Florida
1 review
0 helpful votes
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Satisfied
February 16, 2026

Never had a problem with JP Cycles. Ordered fender and radius was not right. They sent a replacement and it was correct... they were on it... great company in my opinion

Date of experience: February 6, 2026
Tennessee
1 review
0 helpful votes
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.
February 16, 2026

…………………………………………………..

Date of experience: February 5, 2026
New York
1 review
0 helpful votes
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Great service
February 16, 2026
Updated review

I was very pleased with my order especially since it was available for the same price as far as I know and included free shipping and it was delivered before expected.

Date of experience: January 23, 2026

Simple checkout
February 4, 2026
Previous review

Simple checkout

Date of experience: January 25, 2026
California
1 review
0 helpful votes
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ITEM CAME DIRTY USED AND DAMAGED
February 16, 2026

I ordered a triple tree and not only is is clearly used and off someone's old bike but it is scratched and damaged. I am mind blown a worker would see it, and actually sell it as a new product.

Date of experience: February 5, 2025
Kimberly E. J&P Cycles Rep
1 month ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Florida
1 review
0 helpful votes
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Finally got it
February 15, 2026

Good selection of parts unfortunately ordered a tire right before the major storms my tire was stuck in Kentucky at a fed ex location took over a week to get it dug out 😀

Date of experience: February 5, 2026
Texas
1 review
0 helpful votes
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Fast and Reliable
February 14, 2026

The products always arrive on time and speedely. If I ever need to return or exchange an item, the process is simple. The customer service is great!

Date of experience: February 4, 2026
California
1 review
0 helpful votes
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Great selection, quality & value
February 14, 2026

This order was my first experience with J&P Cycles & I am fully pleased with there inventory, quality & prices. Very much look forward to buying my motorcycle parts here again.

Date of experience: February 4, 2026
Florida
1 review
0 helpful votes
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Mirrors and crash bar
February 14, 2026
Updated review

Ordered a set of mirrors and a crash bar for my 883 iron. Everything showed up in a timely manner, as it always does from J&P, and was all installed without issue. I'll be back for more, I'm sure

Date of experience: February 3, 2026

Love this website more than my wallet can afford most...
January 31, 2026
Previous review

Love this website more than my wallet can afford most days.

Date of experience: January 20, 2026
Illinois
1 review
0 helpful votes
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Shipping
February 13, 2026

USPS sucks anymore. Takes twice as long as it should. Free shipping is great but I would suggest if UPS is comparable in price to ship through, consider dropping USPS to prevent secondary blame from less considerate customers. J&P processed and shipped my items asap but the post office took 9 days to deliver it.

Date of experience: February 3, 2026
Georgia
1 review
0 helpful votes
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Thank you J&P Cycles!
February 13, 2026

Second time ordering from J&P Cycles, could not be happier with how everything is packed up. They take pride in their work, and the customer service is top of the line. Highly recommend to anyone!

Date of experience: February 3, 2026
North Carolina
1 review
0 helpful votes
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The part worked great
February 13, 2026
Updated review

Ordering the part was very easy, I've been Ordering parts from jp cycles for years and have always had a great experience, and the shipping is always fast.

Date of experience: February 3, 2026

Part worked great.
May 10, 2025
Previous review

It was great, I injoy looking what they have, and what has come in new, plus what they have on sale, I don't go anywhere else but to j&p's to get what I need.

Date of experience: April 30, 2025
Washington
1 review
0 helpful votes
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My experience with jp cycles is always right on the money my go too for the correct parts also informational with the fitment

Date of experience: February 2, 2026
New York
1 review
0 helpful votes
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They always have what I need.
February 13, 2026

I needed a special air filter element, eBay had it, but I tried once and received the wrong item, so I got the part number from S&S and they told me to go to you guys. Thanks

Date of experience: February 2, 2026
Tennessee
1 review
0 helpful votes
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Scorpion Helmet!
February 12, 2026

I came in the store not sure what type of helmet I was looking for. Your guy Daniel was very helpful and took a lot of time with me. I probably could have ordered it online after the initial meeting but chose to come back in and have Daniel order it. I don't know if they work on any kind of commission but he deserves one.

Date of experience: February 2, 2026
Texas
1 review
0 helpful votes
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Shortage
February 12, 2026

My fault for not paying attention but the kit is two quarts, an o-ring, and a primary gasket short. Not enough oil for three hole service

Date of experience: February 2, 2026