I have ordered over 15 pairs of glasses over many years and all have been good quality however one pair in my most recent order had a wonky hinge that lost its ability to stay hold the arm open.
Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I have ordered over 15 pairs of glasses over many years and all have been good quality however one pair in my most recent order had a wonky hinge that lost its ability to stay hold the arm open.
Glasses were ordered however I was asked to pay an extra $80 for an additional feature. Suggest all costs be identified during the initial order process.
Selecting and purchasing glasses was made easier with the Try it on feature. Wide variety of frames to choose from Competitive pricing Shipping was a little slower than I expected but within reason
Overall experience was great. One thing I would mention is you could communicate more often as the glasses are being prepared and then shipped maybe a couple of emails during that time would be much appreciated.
Very pleased with my glasses, good quality, have ordered a few times before. They arrive quicker than if I bought at my local dispenser. Don't hesitate to try.
The order was filled and delivered faster than I would have expected. The service has been great, especially in checking to see why my prescription changed so much.
I have purchased glasses from Eye Buy Direct in the past but this time I was looking for a Canadian option. After reading reviews I decided to purchase my progressives. Very satisfied.
It was very easy to order what I really wanted. Eye glass stores seem to display similar styles at outrageous prices, my last pair from them broke in the first two weeks. Your glasses last. I love them. The date of experience is a rough estimate below.
Very kind staff who went the extra mile to help me find two pairs of glasses that would fit and look good. They noticed my frame size in the two pairs was drastically different and guided me to correct size and shape I prefer. I have never used a on line service and was quite skeptical about the products and finding glass without being able to try them on. But the people are amazing, products a good quality, came in a timely fashion. Definitely ordering again from them. This is a honest review from a happy customer. Never paying full price again! No hidden cost, price you see is what you pay.
Lots to choose from. Many colours. Accurate sizing. Love the real face feature to see how the glasses will look. Great deals and sales most times. Highly recommend.
With no measurement for elevation I'm not sure the lenses are a perfect layout for progressive lens. I think the transition to reading may be a little high. I am getting used to them. I do miss having the optometrist fit them. I need to tighten them behind my ears a little bit but am afraid of breaking them. One pair is slightly high on one side. I've never had transitions before. They certainly do change quickly in the sun! They don't lighten up quite as fast. Overall, considering the savings I am pleased.
Bought two pair of glasses on pai perfect, second pair had stripped screw in one stem. Called 1-800 number and did not appear to be interested in helping me. May not use again.
Hello This was my second time ordering prism glasses! My new pair is perfect. I highly recommend your company for another reason the price, they quoted me $980 here with transition blue block and ultimately thin lenses. Plus for people like me needing PRISM glasses your company was the only company online that made them. I look Canada, The Best. Customer service is A one! Wendy (Dwayne's Wife)
Selection seems to be confusing with many styles entering the market. After a week I was able to narrow down my choice and order my 2 pairs of prescription glasses. When they arrived I was excited to see how they looked. After a week of wearing them I noticed on one pair the arms loosened up to the point of falling off my face. I feel this should not be happening. I believe it may be a quality issue. I'm not sure what changed or maybe it was an over site but I'm not satisfied with my latest purchase.
I have a challenging time finding frames that fit. Customer service checked with me to ensure I was aware of the small frame size before my order was fulfilled. I was disappointed the reading glasses were not available as sunglasses but my other pair are just what I was looking for. Thank you!
I was a little worried about ordering my eyeglass prescription online, but the step-by-step instructions made the process very easy. When my glasses arrived shortly afterward, they fit perfectly—just as I expected after using the online viewer that let me "try them on" with a photo of my face.
This company is the great, my glasses came fast, they were beautiful and stylish, the customer service is top notch, got 4 pairs of glasses for same price as one pair from my doctor office. Thank you
For a customer in Ontario to have such a great team on the West coast look after me so well. Especially when I had questions and to rely on their guidance. The eyeglasses arrived in time before I left on my trip. Will be back for sure. Continued success. Martin m, Mississauga.Ontario.
The initial frame selected and purchased online was not available. Delays and unfulfilled original deal, was not remunerated in any form of good will such as discount etc. RX and coatings appear initially (3 weeks of use thus far) well done.
It takes getting used too. Regular glasses gives you an overall view to the whole world. Bifocal comes in handy with the change in eyesight. However, though I am in the position to be wearing bifocal. I am still debating as to if it was necessary. At the moment, I still read without glasses and have less of a problem doing so. The glasses is great in general. However for my type of work, I have to be altering more often to see properly. But overall, the quality and for general use, it is an excellent produce.
Excellent service, glasses are just as good as ones that I have paid hundreds of dollars for in the past. Will always get my glasses from you! I tell all my friends with high praise!
This is my first experience buying prescription glasses for myself online. Im quite pleased with the whole experience. The glasses are great. I can see properly and they fit surprisingly well. Customer service was a nice surprise. They contacted me regarding a question about my prescription and followed up until we were both satisfied that they had what they required to produce my glasses. Product, service, price, shipping: I rate this a 5/5 online buying experience.
I had inadvertently given two different numbers for two pairs of glasses. These guys contacted me to check. They we right to do so. Thanks. Happy to support Canadian company.
I wanted a pair of light to dark glasses for walking outdoors in the sun. From the time I ordered until the glasses were delivered by mail to my remote mountain community was less than two weeks. The quality and the price are outstanding. A typical optometrist might take at least 2 weeks to supply at 6 times the cost..
I've been purchasing my glasses from here for many years now and have never been disappointed. A great selection of frames and great staff who have been very helpful in the process. When I made mistakes they catch them and let me know. I highly recommend them for your next purchase.
Great company to buy your eyeglasses from. The prescription was very unique because of an eye condition and received an email and a phone call to ensure they had the correct numbers to fill my order. Good work!
Interactions through emails and by phone were good but the finished product not so much. I have won progressives for many years and my eyes are really straining with this new pair. I have had them for a couple of months and I am still struggling with them.
Just great glasses for not much money. I had to reselect my second pair of frames, as they were out of stock or discontinued. But, communication was smooth.
All good. Quick turn around. Very thorough. For example my prescription had changed from one order to the next. ILook notice this and contacted me to verify the change.
Easy to order, plenty of tips on How To, great selection of frames and lenses, you can also try them on with your own picture or a suggested one that is similar to the shape of your face. Clear instructions on How To do some measurements and load your prescription. This is my second pair. Will order again, if needed.
It was my first time to order my prescription glasses online. Very easy procedures. I ordered 2 pairs with very good price. I received them at about 4 days, and fit me perfectly. Thanks, I will order it from you again. I have already told my friends.
I bought 2 pair of progressive glasses, 1 regular and one sunglasses and am very happy with the style and quality. I've been ordering from ilook for years and will continue to do so as recommend them to others!
This was my first time ordering progressive eyewear online. After checking a fair number of online Canadian eyewear stores, ilook had the best try-on software for me to get a good idea of which glasses to purchase. I am very pleased with my purchase, and great value with a sale on too! Would totally do again as it is only a matter of time until I lose another pair and will need to replace them.
I have only ordered my glasses from here for quite a few years. I love that it's a Canadian company. They message with any concerns. The price is fabulous and the glasses are delivered in a timely fashion. Thank you so much iLook.
Was I brave enough to purchase glasses online? What if it was a scam site, bye bye my money... You know what they say... If it is too good to be true... So the price of glasses locally is getting way out of hand. Sorry but a few thin pieces of wire and a gram of plastic should not cost in the thousand dollar plus range. Enter iLookGlasses. For a third of the price you wonder what are you going to get? Awesome Glasses that's what. I did a lot of searching for any info I could find on the company. It all looked legit, so I went for it. Picking out my frames online was a small learning curve but I managed to find something I liked. Sent in my prescription, and placed my order.First thing I heard back was one of my two frames was unavailable (picked two for the price promo) So I picked a new one. Before starting the order iLookGlasses asked me to confirm a measurement. (Impressive they were actually making sure of things) Next they let me know the order was in progress. Took a couple of weeks to show up, My first impression was Wow! Very sturdy, and well made indeed. The try on was also impressive, They felt like my old ones only better. The progressive lenses work just as expected. And over a nice wide field of vision. Friends think they look great, and I really like them Ten over ten, If you are on the fence about buying glasses on line, like I was, jump off on the " iLookGlasses" side, you won't regret it... Would I buy there again?... You bet!
I was very pleased when I received my sunglasses. The prescription was perfect. Unfortunately the frames are made of such cheap plastic that I am unable to fit them properly so they are crooked on my face and quite uncomfortable.
First time ordering and it was a good experience. The glasses are just what I wanted and they fit. Delivery was quicker than I expected to, nice bonus.
I have a very complicated prescription, and I appreciate the representatives reaching out to me to verify and make sure that it is correct. My Glasses are Perfect!
It is difficult to figure out how glasses will fit without trying them on. I have a small face and most glasses fall off easily which is frustrating. I picked one frame that fits perfect. And I love them, the other is a more stylish ones, and while they might look better I will likely not wear them. They just fall off.
I was buying for my son and they emailed me any discrepancies regarding my previous order wanting to make sure I had correct prescription as it was different, all before filling order
It is super simple. Just ask you eye doctor to provide the PD distance before you leave your eye exam. With your PD measurement & prescriptions you are set. The rest is shopping. I have bought over a dozen pairs & never had an issue
ILookGlasses is a very user friendly way of ordering eye glasses online. Very good quality and leaves a great feeling I supported a Canadian company. The only downside is having to decide from the hundreds of beautiful styles available! (not really a downside lol) 5 stars for every aspect- ordering ease, shipping, quality, choice selection etc!
Previous frames broke. Ordered new glasses and replacement frames. Glasses arrived. Frames came a couple weeks later. New glasses have different style arms that I'm not really happy with. They are not sprung like my first pair. Pros: great price, lenses are good. Frames a bit light and fragile for a carpenter.
I buy glasses on a rare occasion due to all the stress it causes. Cost being a big one and my own prescription being another. My experience with iLook Glasses has been exceptional. I initially chose my glasses and submitted it and was immediately contacted by the company. With the help of the experts there I was able to find a correct fit of frame for me and have been extremely pleased with the final result. I recommend wholeheartedly this company for any of your needs and will definitely be buying another pair sooner due to their fantastic pricing.
After getting a twofer deal on glasses plus free sunglasses, I sent in my previous prescription glasses for updating the lenses. Five pairs for less than my optometrist was wanting for one new pair. Outstanding!
ILookGlasses has been excellent. Have ordered at least 3 times now and not disappointed at any point. Have even had them phone and confirm once or twice (very nice). Would recommend. And, as far as I am aware, Canadian!
I was a little sceptical at first about buying online because I had tried another company before and even though they had a great return policy, it didn't work out. The glasses from ilookglasses came perfect for my progressive lenses. The only thing I would caution anyone about is making sure of the size of glasses you are buying. Compare the frame size with an old pair. Get as close as possible to the number inside the frame arm. You can save a lot of money, a lot!
I didn't fill out the eye strength the same on both pairs, it was pick up and an email was sent to me very quickly asking if I had made a mistake, and I had. The prices even without a discount are good.
It's pretty easy to measure a pair of glasses you have and compare them to the dimensions of the glasses you want. I like having a second back up pair it's in great incase you need to make a repair. I often fall asleep on-top of my glasses so I can't blame them. Took like 30 minutes to buy new glasses, showed up in about a week. Can't really ask for anything more.
Thank you for great glasses and quick delivery.i am very satisfied with my glasses.
It was very easy to choose the frames I wanted and the delivery was very fast, I'll be ordering again for sure.
When I received the frames and tried them on they were too big for me.
Had a very easy ordering experience and the prices were very good.
Answer: You may find our sunglasses option online after you find a frame and enter your prescription.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at [email protected]
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for reaching out! Your returned purchase has been completely processed and fully refunded. Please allow 1-2 business days for the refund to be reflected in your account. You may also try to verify your refund with your card issuing bank. Do not hesitate to let us know if you have any questions or concerns!