I have ordered over 15 pairs of glasses over many years and all have been good quality however one pair in my most recent order had a wonky hinge that lost its ability to stay hold the arm open.
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
The Customer Service representative was very pleasant and provided assistance in selecting a different brand of glasses.
Helpful land picked up on one of our errors before making the glasses
Great service received glasses quickly. Needed to have them fit would order again.
I used measurements on glasses that fit well. These glasses fall off
I made a mistake when I ordered my glasses so they help me on returning my glasses to reorder the second time got it right this time. Thanks so much.
Good product, much better than expected,helpful people if you have an issue
Always quick to reply and verifies details prior to proceeding. If your order isnt what you expected its very easy to return and get them changed. Decent quality for the price.
A reasonable price for a quality product.
Not a fan of BOGO promotion.
Highly recommend this company.
The glasses frame were comfortable as expected, the lens were nice and clear. Well packaged and fast delivery.
Dealt with I look a number of times, always quick and efficient. Good price, good product,
It was easy to pick frames and when one of our first two pairs were too wide, it was very easy to go trough the process to make it right. Everyone I got help from was wonderful, and made me not feel ridiculous for not fully understanding how to order the correct sizes. Looking forward to my next order!
This is the second time I've used ilookglasses and am just as impressed. It is easy to order and the glasses come quickly. They are great quality glasses.
Glasses are decent quality. Prescription seems correct. For sunglasses they could be a bit darker. I was expecting flex hinges, but they are regular hinges. Overall, happy with them relative to the price paid.
I am not sure I would order again
The sale price was very inviting but the prescription was costly and I really wanted to get two for the deal but it would have cost me over400.00 as it was it cost over 240.00 for just one
I was going to send them back because they looked different than what I thought I ordered but I decided to put up with them because I needed new glasses and did not want the hassle
We would like to thank you for your comment. Progressives are indeed much more expensive because they are a special type of lenses. Our two for one deal gives a free second set of glasses with basic single vision lenses. If you get a special type of lenses for your second pair like progressives, you will be paying for the progressive lenses but the frame will be free of charge.
We have sent you a private message regarding your order and we are waiting for your response. Did you receive our message? We look forward to hearing back from you soon.
Advertised 7 -10 days delivery but once put order in started getting excuses why there were delays!
We thank you for your genuine comments. We apologize for the delay.
It does take around 7-12 business days(our lab is closed during weekends/holidays) to receive glasses with progressive lenses, for they are a special types of lenses.
Your feedback helps us to improve and do better going forward. We look forward to being of service again in the near future.
I purchased 2 pairs of eyeglasses for under $100. It use to cost me $250 for one pair of eyeglasses and the Ilook glasses are better quality. I will be buying prescription sunglasses soon and I will buy them from Ilook.
My glasses were chewed up very badly by my puppy. The lenses were spared. The worst was waiting again so I could see better and a few bucks for frames. Again thank you
Mes lunettes ont arrivé avec la mauvaise prescription (beaucoup trop forte) et impossible de faire un retour vu que l'accès à mon compte est bloqué. Perte totale de 180$
Merci de nous avoir contactés!
Nous sommes absolument ravis de vous aider concernant le problème de vos nouvelles lunettes. Nous vous avons envoyé un message privé, ainsi que des e-mails, et nous attendons votre réponse. Avez-vous reçu nos messages? Nous vous enverrons un autre e-mail de suivi afin que nous puissions parler davantage de votre commande et être en mesure de mieux vous aider. Nous espérons avoir de vos nouvelles bientôt.
I ordered 5 pairs of glasses, some were sunglasses. After only a few months already 2 pairs r broken. This is the 2nd time I've ordered from them but I see the poor quality and will not order from them again.
Thank you for reaching out! We apologize for your missed chat. We were still offline when you sent your message.
We are absolutely happy to assist regarding the issue of your glasses. We sent you a private message and we are waiting for your response. Did you receive our message? We will send you a follow-up email so we can talk more about your glasses and be able to better assist you.
The price was right but the quality of the frame wasn't too strong. Overall they are very nice and light
We thank you for your genuine comments!
We highly appreciate you taking time to share your good experience with iLook.
We look forward to being of service again in the near future!