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The company faces significant challenges regarding customer satisfaction, primarily due to frequent complaints about product quality, sizing inaccuracies, and prolonged shipping delays. Many customers express disappointment with the items received, often feeling misled by promotional descriptions. Additionally, the company's "all sales are final" policy exacerbates frustration, as customers report difficulties in obtaining refunds or exchanges. While a few positive experiences highlight timely delivery and satisfactory products, the overwhelming sentiment indicates a lack of reliable customer service and a need for improved communication and quality control to enhance overall reputation and trust.
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I was looking for someone to contact regarding a question I had if I were to order something but there was NO PHONE #. It Said To MESSAGE THEM ON INSTANT MESSENGER, which is EXACTLY what I did, and it's been 6 days and still no answer. I had a monthly subscription to this site about 4 years ago, and this is exactly why I stopped. Some of the shirts were poor quality and there was absolutely NO ONE to contact if I had a problem or a question!
This site is trying to sell my products (Flamingo Planters, parrot plantrrs) that I manufacture. They are even using pictures of my products and descriptions as well. A TOTAL SCAM! Please be aware.
Best regards, USA Planter.
I cant Tell u how awful and how far off from the items they show my "mystery bag full of Walmart solid $#*! fabric" was. It wasn't worth 7$ much less 30$ …. I'm embarrassed i even Thought this was going to be anything decent. I wouldnt Dress my dog in what they sent
Ich fühle mich betrogen. Im Februar habe ich ein Sweatshirt bestellt. Im März wurden die Kosten abgebucht und bis heute habe ich nichts bekommen. Nicht einmal eine Antwort auf meine Nachfrage vor über einer Woche.! Könnte man Null Sterne geben, wäre das noch passender.
I ordered the mystery shirts as well as a shirt as a gift for a friend. Sizing is absolutely off. I ordered XL which shows as a 12-14 - but these shirts are massive. I hope washing in hot water will help shrink them. The mystery shirts were disappointing as well - plain white tee's with things like "Babe" or "Weekend", nothing like what is advertised on the website. I wish I had seen these reviews before I purchased - especially with their "all sales are final" policy. Guess they know ahead of time you're going to be disappointed...
I ordered 5 T-shirts' and received all 5 in the same colors hi how was not pictured on their website. I reached out and they said they would send the correct color- this was a month ago - no corrected T-shirt's and no response back. I will never order from here again and highly recommend not ordering from here as well.
I ordered the mystery t shirt bag. After waiting 6 weeks to get my order, they did email me about delays, I recieved 3 white t shirts with a one or 2 word sayings on them. Not worth it. I believe the delay was lack of inventory, then they made my shirts thr fastest and cheapest way possible. I did reviece a cute hand sanitizer gift.
This company does not reply to email. They took my order but have not sent me the shirts I ordered. This is a crime.
Made a purchase in Nov and am yet to receive goods. No response to emails either. Proof of purchase there
I ordered the wine glass PJ's as a Christmas gift this year. As we all know USPS got backed up and this item seemed to get completely lost with the USPS not able to track it or find it. I e-mailed customer service and Kaitlyn got right back to me! She agreed to re-send a new pair of PJ's at no additional charge and they arrived today! They're adorable I love them and will be able to give this as the gift as intended. I will definitely be ordering another pair. Thanks for everything Kaitlyn!
I ordered wine lounge pants that I saw on a Facebook ad without checking out their site or reviews! Then, I went online and saw all of the negative reviews, and I actually got a little nervous! But, I LOVE these wine lounge pants, and they arrived at my door 4 days after I ordered them! I was blown away! I have told all of my friends about how great they are! Thank you so much!
I bought a 2X in the Mom get 3 shirts deal. Two of the tank tops are not even close to a 2X I am disappointed because I like what they say. The third shirt is giant for its size!
I guess I should have known a mystery tee and mystery item would be an old one they jusT want to get rid of. Don't wast your money. Mine will be going straight to goodwill.
I ordered off this website, and paid through PayPal. This website advertises women shirts, they had a three for 2199 deal. I purchased three shirts and they came to me in a men's extra large instead of a woman's X large. When I went online to exchange for a smaller size, I asked for a return label so I can return the shirts. I was told that they would not give me a return label Because it is an exchange. I told them that's strange because I've ordered things off of websites before I was offered a return label for an exchange... So now because the size is wrong because of them and their false advertisement, I had to be the one responsible for returning the shirts and paying for the shipping Absolutely not! Then she tells me the shirts are "boyfriend fit" and "unisex"... Makes no sense... that is nowhere on their website. They don't even have a size chart on their site to help decide what size to get... FALSE ADVERTISING AND I WILL NEVER ORDER FROM THEM AGAIN! They need to shut down!
I bought a set of pjs for a party and paid extra to have them shipped before party. I was told there was an error in their shipping department and the wrong shipping was chosen. They refunded me $5 for shipping and the pjs DID NOT arrive In time for the party. I would prefer to send them back but realized there are no returns. All sales final. Will not order from them again.
I ordered the mystery tee 3 pack. I received 2 tee shirts and 1 tank top. The tee shirts are huge and the tank top is too small. The tee shirts are at least 6 inches wider than the tank top. They have the same size on the label but obviously are not made even close to true size. They are also very cheaply made. I knew before I bought them they were not exchangeable/returnable and took my chances... however, I will never buy anything from this company again.
Horrible quality. Larger than normal sizes. Ugly and cheap. Do not look like photos at all! A waste of money!
I ordered in March 2020, right before Covid hit. In April, being patient bc I realise that covid could have hit them hard, I emailed them to find out the status of my order, took a week or so to get a response with the same as other reviewers "Please wait 10-15 days for processing"... um, it's been 60 days. Comments on their FB ads got no response. I emailed again, by this time it had been 90 days since they charged my cc, with no luck. Did finally get someone on the phone, she said she didn't know why it hadn't been shipped out and she would get them sent out ASAP but they didn't have two of the shirts and a credit code would be emailed to me. 3 weeks later I get the one shirt and a "mystery item", coasters. It's fine, was $4. Never got the email. I emailed them AGAIN and she said, oh i'm so sorry, here's the code. Not a real big fan at this point but what am I going to do? So i have a $36 credit to use at a store that is basically not selling anything anymore... they have like 6 items on the website. Basically I donated $50 to this deplorable company.
I bit on their "mystery tee 3 pack" because it was $10 off so with shipping it was $16. It seemed like a fun little thing to get. Boy was I wrong. My cousin and I ordered the same thing on the same day. She got hers about a week later. A week after my cousin got hers I emailed them. They gave me some BS about how they're backed up and Yada Yada. I emailed them back. Nothing. I emailed them again. Nothing. SIX WEEKS AFTER I ordered I finally got it. According to their size suggestions, someone who wears a 12-14 should order XL so I assumed they ran small. I ordered larges (I wear a size 12 pant, but thought xl seemed a bit excessive. THEY ARE HUGE! And after all that wait, they tees I got were super lame. I emailed them again to tell them about their terrible customer service and my disappointment with their tees and. You guessed it! Not a word. Do NOT waste your money!
States 10 to 15 days to ship placed my order June 1st still havent received I asked for shipping information 2 weeks later they wouldnt provide it by the time they gave it it to me package was lost i asked for a refund they ignored me for a week resent the package out and refusing to give my money back package has still yet to be received. All I want is my money back from this joke of a site.
Answer: They do not have a return policy as far as I can tell. I have blocked them from my bank account and I have sent them numerous emails asking them to cancel. They wait about 48 hours and write back "thanks, we're shipping your order right away." They do not answer the phone or return phone calls. My guess is they don't need a return policy since they don't seem to ever ship anything out. I also did some investigative work yesterday and it appears they are using the street address of an abused women's shelter. I will be calling the West Palm Beach police department today.
Answer: Call your bank and issue what is called a chargeback. Your bank will temporarily put the funds back into your account. The bank will ask why you are issuing a chargeback, you simply say you have not received your order. The merchant will have to respond to the claim. If they do not respond or if they do not have a good reason as to why you have not received your order, they will find in your favor and the money will permanently stay in your account. The bank almost always finds in your favor.
Answer: So good thing you canceled your order because I sat and waited and then mine was late and the quality was horrible.
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