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The company faces significant challenges regarding customer satisfaction, primarily due to frequent complaints about product quality, sizing inaccuracies, and prolonged shipping delays. Many customers express disappointment with the items received, often feeling misled by promotional descriptions. Additionally, the company's "all sales are final" policy exacerbates frustration, as customers report difficulties in obtaining refunds or exchanges. While a few positive experiences highlight timely delivery and satisfactory products, the overwhelming sentiment indicates a lack of reliable customer service and a need for improved communication and quality control to enhance overall reputation and trust.
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Like most other reviews, they immediately took my money but never sent my products. After FINALLY getting a human, I was lied to multiple times about my shipment. Clearly, they are told to lie about tracking details. Horrible, horrible, horrible company.
I wish I'd read the reviews prior to placing an order. My order of 2 items has taken almost 4 weeks. That's what I expect from a site in China but my understanding is they are US based. If you want any repeat business you need to step up your game. I ordered this for a girls trip to Napa Valley that's has now come & gone & it just shows shipped today. Ridiculous!
I'm not one to leave reviews but this is by far the worst experience I've ever had. I ordered a shirt on June 17th hoping to get it in time for the 4th of July. After weeks of it not shipping, I finally emailed them a week before the 4th of July and got no response. I emailed them again on July 2nd after seeing that my package had STILL not been shipped. I did not get a response until July 9th, and it was just a link to some bull$#*! tracking number that didn't have any actual information on my package, and it was still listed as not having been shipped yet. I have tried to call the number on their website countless times and it just leaves you on hold for about a minute before an automated voice tells you that there is no one to take your call, and then hangs up on you.
Whatever you do, NEVER give your money to this shop because you will most likely never get your package and you for sure will never get that money back. This is the worst consumer experience I've ever had and this company is completely scamming people and getting away with it.
I will add my name to the list of people who never received their order. I have emailed them four times and never received a response. I wish I had seen this site before ordering!
I paid through PayPal, so I HOPE to receive a full refund. If you do decide to risk placing an order through this company, use a payment method that will help you get a refund if you are screwed over like 98% of the people are.
I purchased a pair of shorts. I recieved them accordingly but the sizes listed are not accurate at all. I ordered an XL which is suppose to be the same as size 11-12. I couldn't get the shorts past the middle of my thighs. Pretty disappointed about that. Sizes run way way way too small.
DISGUSTED NEVER RECEIVED ANY ORDERS FROM YOU ALL TRIED TO GET A HOLD OF SOMEONE BECAUSE I WANT MY MONEY BACK. GUESS MY LAWYER WILL GET IT FOR ME AND THE BETTER BUSINESS BUREAU.
I ordered the mystery bag and was disappointed by the items I received. I do not feel that it was worth the money I paid. I will not be ordering from them again.
I saw an ad on FB about a grab bag of stuff for $17. I ordered it in February, but haven't received anything that said it was shipped. It's been about 2 weeks, so I emailed them asking when it would be shipped. I have heard nothing. I am starting to think this is a ghost store. I will be filing a claim on Paypal if I don't hear anything by tomorrow. You might not want to order from them just in case. If you do, use Paypal to secure your claim.
Ordered size nine!
Size eight was sent, emailed three times and no response! Very disappointed, after reading the no response comments, scared to return, in fear my money won't be returned. Easier to all them own my own!
I'm feeling the need to write a review of this boutique due to all the bad ones I've seen! I almost didn't order from their shop since it seemed like no one had anything good to say about them. My order took only a week and a half to get here as I ordered a pair of jeans for $10 (YES $10)! And a scarf to go with them. Everything is great quality and I'm excited to be able to wear it! It looks like their sizes may run a little small-I'm usually a size 2-4 so I went with the 3. They look a little tiny, but I'm also 8 months pregnant so I'm just probably not used to my normal size at the moment. I'll be sure to post another review once I'm able to get into them lol but do not be frightened to order from this company! Everything is in perfect condition and arrived in a timely manner as well.
I feel sorry for the bad reviews but I have ordered multiple times and their website states "processing in warehouse" not included shipping time. However I have never had an issue with shipping taking forever or my products being bad or off. I love everything they have!
Ordered a pair of duck boots which I purchased at a decent price from the advertising on IG. Thankfully I use PayPal for security reasons and to have a third party involved in the event the seller goes MIA. Well it happened they went MIA. After I purchased the boots I received a notification from PayPal then 2 weeks later nothing. I emailed the seller on shipping updates with no response. Then a day later I put in a refund request through PayPal and what do you know! My shipment notification was miraculously sent to my email with tracking information which was the same day I filed the refund through PayPal. Buyers be where please use PayPal when purchasing from sellers online especially from the Mom and Pop sellers.
I finally received my boots which looked similar to the picture but I am giving this review two stars for the follow up I had to do on getting my shoes shipped. I will not be ordering from them ever again!
I saw this shop on a sponsored ad on Instagram. Made the mistake of ordering. I was directed to the item and then to checkout without the sponsored ad linking me to the site. I then go to the site and see that they have no return policy so immediately email them to cancel my order. They don't respond to my email. Then the next day they respond to the email with a tracking number as if they didn't see my email to cancel. The site has horribly cheap looking items no telling what my item is going to look like. Reporting them to the www.bbb.org
The T-shirt looks like a girls shirt, not a mans. It is polyester, not cotton. The two I ordered took almost 2 months (not 2 weeks as posted) to arrive because they were shipped from China. They either sent me the wrong sizes or these run SUPER small; but who knows for sure because the shirts aren't labeled. Worst of all the pocket of the shirt is saggy like someone pulled on it a lot before I received it. So more of the cat is exposed so the hilarity of the surprise is gone.
**Buyer Beware**
Although my order did come on time, it was completely wrong. I ordered the heart pjs for my daughter and instead they sent me the wine glasses pjs. The heart pjs were even showing on my order receipt included in the box. I've tried calling the number on their website and emailing the address stated on their website, but both are no good! I've tried messaging them through facebook, but still no word back from the company. I'm on day 5 of waiting for a response but nothing. Once they have your money, I guess they really don't care if they made an error or not. My first and only time ordering from this company. Never again! That's NOT how you treat customers... period!
I ordered 3 different shirts all size Medium. The 3 shirts arrived:
1- fit like a large
1- fit like an XS
1- fit like a children's mid drift
SCAM!
What you get is different than the image in many cases. Ordered a Christmas shirt saying "Full of Christmas Spirit..." and it is pictured as being red. I would only buy the shirt if it was red for Christmas. It came as a very dark purple. They don't care when I emailed. Said I got exactly what was ordered. I also got a Halloween shirt and it was pictured as a regular high neck tee and cane as a v-neck and a very different material than pictured.
The website states that they "get behind" and their orders ship in 10-15 business days. This is NOT accurate. I placed an order on November 13,2018 and today, one month later it still has not shipped. They responded to 1/3 of my emails inquiring and claimed my (holiday) items would be shipped in 3-5 business days. My order still has not shipped and they have not nothing to make it right.
Very disappointing.
Answer: They do not have a return policy as far as I can tell. I have blocked them from my bank account and I have sent them numerous emails asking them to cancel. They wait about 48 hours and write back "thanks, we're shipping your order right away." They do not answer the phone or return phone calls. My guess is they don't need a return policy since they don't seem to ever ship anything out. I also did some investigative work yesterday and it appears they are using the street address of an abused women's shelter. I will be calling the West Palm Beach police department today.
Answer: Call your bank and issue what is called a chargeback. Your bank will temporarily put the funds back into your account. The bank will ask why you are issuing a chargeback, you simply say you have not received your order. The merchant will have to respond to the claim. If they do not respond or if they do not have a good reason as to why you have not received your order, they will find in your favor and the money will permanently stay in your account. The bank almost always finds in your favor.
Answer: So good thing you canceled your order because I sat and waited and then mine was late and the quality was horrible.
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