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Liv Luv Shop Reviews Summary
The company faces significant challenges regarding customer satisfaction, primarily due to frequent complaints about product quality, sizing inaccuracies, and prolonged shipping delays. Many customers express disappointment with the items received, often feeling misled by promotional descriptions. Additionally, the company's "all sales are final" policy exacerbates frustration, as customers report difficulties in obtaining refunds or exchanges. While a few positive experiences highlight timely delivery and satisfactory products, the overwhelming sentiment indicates a lack of reliable customer service and a need for improved communication and quality control to enhance overall reputation and trust.
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I'm glad I used PayPal for my transaction since they offer buyer protection. Ordered 8/31 and still no item or email replies as of 10/11.
If I could give them a 0, I would! I wish I would have read reviews before buying! I have demanded a refund but of course received no response to my order over 1 month ago. Do not buy from them!
Sure wish I looked up reviews before I placed my order. This shop has such cute items showing on Facebook. I got sucked in. Same as every body else ~no contact after order and voice mail full but they sure did take the money from Paypal FAST. Asking for a refund from Paypal. So disappointed in LIVLUVSHOP and Facebook for letting LIVLUV "sell" on their site.
I ordered a shirt September 3rd. Heard nothing until September 19th. Tracking email said pre-shipment status. It's now October 8th. No shirt. No response to SEVERAL emails. No response to Facebook messages! I just want my shirt or a refund! This is ridiculous... they have no problem taking my money but can't ship a shirt! Sometimes people just suck!
These people are scam artists. Beautiful products, great prices. But you'll never receive your item. Email as many times as you want and they won't answer back. Call and their mailbox is completely full. I urge anyone that has placed an order to call PayPal and request a stop payment. Also call the Better Business Bureau. These people need to be stopped. We are spending our hard earned money so these people can live large while we sit and wait for something that will never come. Please. DO
NOT BUY FROM THIS COMPANY!
Ordered 2 tees before reading reviews. Saw ads on Facebook & thought no scam would be so prominently seen on social media... WRONG! After emailin & attempting to call (full voicemail box), I turned to PayPal. After a few weeks, I have my money back. Absolutely ZERO contact from livluv shop. DO NOT WASTE YOUR TIME! As many others have said, they really deserve a zero rating.
Unfortunately I did not read reviews of this business until after I placed my order.
I placed an order for a t-shirt and bracelet on 8/19/16. By 9/3 I had received no shipping confirmation so I sent an e-mail to LivLuvShop customer service asking about the status of my order. I finally received a response 9 days later (9/12) stating they apologized for the delay but my order was being processed for shipping and I would receive a shipping confirmation that week. By 9/12 no shipping confirmation so I e-mailed again... no response. By 9/24 no shipping confirmation so I e-mailed again... no response. I finally got shipping confirmation on 9/30. The package was delivered today (10/3) BUT IS MISSING THE BRACELET with a note inside saying the bracelet would be shipped separately. Also the t-shirt is HUGE, not a women's medium at all, more just an adult (male) medium. Horrible.
I ordered a shirt a month ago. Received an email that it shipped on the 19th... Have never received it and emailed the company numerous times... No response! Called them and their voicemail full so it hung up on me! DO NOT ORDER FROM THIS COMPANY!
Worst. Company. Ever. They don't deliver the merchandise, they DO charge your credit card, they do NOT respond to queries. Do not be fooled. You can find the items they sell almost anywhere else. This company is awful.
I wish I would have looked up this site first... ordered water bottles (3) and one came scuffed... i emailed 5 times and finally got a "we will sent you a new one" email and it still hasnt arrived. The worst company, customer service... everything... should be SHUT DOWN!
Never received my order. Thank God that I used a card that removes fraudulent charges.
Multiple attempts at contacting this company were fruitless.
If I could give a zero...
Ordered a shirt about a month never have received it. I have called numerous times but no answer and voicemail is full. Guess I'm going to have to file a dispute with credit card company. If you don't have the product don't sell it.
Like many others, I placed my order and still have not received my item. Sent 3 emails and have Not received a reply. Had to file a dispute with paypal to get my money back. Don't shop here!
I wish I had checked into this company before ordering. This is a nightmare. I ordered a shirt and was sent the wrong size. The error was not on my part. I called and emailed over 6 times and still have not received a response regarding their mistake. I am filing a complaint with the Better Business Bureau in hopes of getting this resolved. AWFUL.
Ordered coffee cup! Never Received! How dare them take my hard earned dollars by working for it. They should try it instead of stealing!
Same story. Ordered about a month ago and nothing. After complaining on Instagram several days ago, got an email saying my order shipped but "tracking hasn't moved". Such a lie! Haven't heard anything since. Phone number is to a full mailbox so no messages can be left. How convenient! I've initiated a legal claim to get my money back and will go up the legal ladder as high as possible to get this thief shut down.
Terrible transaction and terrible customer service. They were paid via paypal and never shipped my order. I emailed company twice - no response. I disputed order in paypal. Then they ship one of the 2 shirts I ordered. Now will have to request refund via pay pal for the shirt they did not and claim they shipped on the packing slip. Run away!
I placed and paid for an order 8/31 and have not received my purchase. THIS IS STEALING! I have emailed, messaged, and called but no one has acknowledged any of the communication sent. Lesson learned, hopefully PayPal protection will come through. Truly disappointed. This is stealing!
Never received my order, sent numerous emails and nothing have filed a compliant with the Attorney Generals office. I encourage anyone that has not received merchandise do the same.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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