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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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God lord, trying to access the IRS for privous tax years was a literal s-show. Good luck. Be happy they arren't asking for your DNA or first born.
Problem resolved. I was very anxious about the issue I was addressing but all this took me through the process of resolution. Thanks
I set up my ID.me account several years back. It is attached to my Social Security information, and I have had no problems navigating the system whenever I've needed to access it. I love the way they verify my identity before any information is shared with me I would recommend it to anyone.
The overall, I D. Me to sign up for the on- line Social Security access was relatively easy. I just wasn't sure if the video photo captured the photo or not because it doesn't snap like an actual photo. Other than that the process is quite simple.
The Terms and Conditions suggest that unnamed third parties are involved. I was not convinced that IDS.me is secure or necessary.
Seems secure and straightforward. With ID.me I was able to retrieve an important document sane day vs 21-day wait and an unpredictable phone wait time
I AM NOT COMPUTER SAVVY AND EVEN WORSE WITH A SMART PHONE. MY EXPERIENCE SHOULD NEVER HAVE HAPPENED TO BEGIN WITH. THERE WAS NO NOTICE EITHER FROM IRS OR TURBO TAX THAT THE IRS NO LONGER SENDS PAPER CHECKS. IF I'D KNOWN THAT I WOULDN'T HAVE HAD TO SPEND HOURS AND HOURS TRYING TO FIGURE OUT HOW TO DO THIS ID.ME THINGY. WHAT A FREAKING WASTE OF MY TIME.
It was a little hard to go through all the steps, but in the end, I understood the process and succesfully access my account.
I was forced to use this in order to put in my tax return. I feel violated and unsafe because of this. Worst of all is that the IRS rejected my tax return twice because I didn't correctly guess my AGI from 2024. I imagine that they have some kind of number in there, but I have no idea what it could possibly be.
I have an older model of a smartphone. I'm 75 years old and depend on my family to help me with technology sometimes. My phone camera didn't take good pictures. They are very shaky. I have dropped the phone too many times. I also can't take pictures because there is no more room on my phone. My son had to help me take a picture of my ID and the selfie on his IPad. He figured out how to make it work, and it did. I thought the way the selfie was reproduced was very interesting. I hope older clients have someone to help them like I did.
I was having difficulty signing in but once I deleted my account which took 24 hrs than I was able to create a new account and everything was done in minutes
I could not believe all the steps involved in creating an ID. Surely someone tried to come up with the most complex and confusing process. I doubt many will use.
It was not what I thought it would be,
It was fast and easy getting my ID me login, I can say it will make logging in to anything you us it on fast and so far for me safe.
The ID.me process is annoying, complicated, time-consuming, it has bugs, and I hated the process that I was forced into so that I could get access to my State Retirement Account. If I didn't have to use AI, I would not for such an important function as accessing my Retirement Account.
I used for the first time for IRS access. Easy to handle and looks truthful. Will use in the future 👍
Explained to the agent that my wallet was suspended due to an incident from last year, and I needed to regain my account in order to access my tax forms and services through my IRS account. Contacted the agent after a couple of days and explained my situation, provided clear information and they were able to help me lift the suspension from my wallet. Overall, very happy with the service.
I chose this to replace the hours of redialing to contact the OPM or SSA. It took awhile to wade through my son's forest of antihacking apps and enter my info, but ID.me itself is intuitive and UX excellent. My issue is that using it didn't get the OPM to mail Or email my 1099-R as requested. Actual date of experience: a couple of days about a week before 04-08-26.
I'm a senior citizen and the computer is not always friendly for me but ID.me was easy to follow. Each direction was short and to the point. I did things on my phone to set up my account that I have never done before and it was a success the first attempt.
Nice short and to the point explanation of the process to expedite the process with how the confirmation can be completed. I would advise people to consider talking to someone who has gone through the experience before with ID.me.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

