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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Un poco insatisfecha, es complicado cuando tienes que recurir a otras personas, no tengo las facilidades.
Had trouble at first. Already had a login, could not find PW
I tried to sign up and that is when everythig went wrong. I put in all my information and it would not allow me in and then when I tried to call for help, it said they were in training and hung up on me. I could not get any help and it is very frustrating, just another sign of our lovely government at work.
It was not easy trying to navigate and submit information. It took several times trying to upload photos and to move to the next step was not really clear. After several tries I finally was able to process the service I needed.
This site sucks
I've been trying for 6 days to get a pin so I can submit my taxes.
Six days of this site running me in circles.
There is no way you can talk with anyone, the AI is all standard answers, nothing to do with my issue.
This site sucks.
My experience was excellent. The entire process was clear, simple, and easy to follow. As a stroke survivor with brain damage, I sometimes struggle with complicated systems, but this was very user-friendly and stress-free. Everything was well explained, easy to access, and I had no problems at all. I truly appreciate how accessible and straightforward it was.
This system needs a major overhaul. Round and round we went. Once we submitted the required documents, it asked for more! It's ME! I need that damn number.
You *will* be asked to do a selfie. Be ready for this, hair and makeup ahead of time. They don't tell you this ahead of time or give you time to do it once you're into the process. Jerks.
The user interface is almost deceptive and difficult to use. You cannot tell what needs to be edited from what is decorative text. There is no consistent use of style to indicate text boxes, buttons, radio buttons or check boxes. Items jump around with no explanation. There appears to be no simple clear roadmap of the process so the user is confident of where they are in the process, let alone what is taking place. It took me 6 attempts to get a text message to complete a verification step. They were all sent to the same telephone number. I've never seen this problem before this interaction. The Selfie system never worked. I literally ran out of attempts. Each one said the lighting was too bright; even in a dark room. After the selfie attempts were exhausted, I was sent to the interview. I waited about 5 to 10 minutes and the interviewer looked at me and said I was verified. It took all of 15 seconds. I will say the young man was very considerate.
This is my first time with this experience. The process was fairly easy to understand
Quick and easy with assistance from a younger, more tech savvy, than myself
Muy sencillo el proceso no hay que ser un experto en computadoras
It's super easy you just put your information and make a video call they want make sure match with your id your face that's it
It's an easy process setting up if you don't get ahead of the process. Once you've completed your initial setup the ease of use is very good. If an eighty year old man can figure it out then you have an easy solution.
Using ID.me was easy enough for me to get all I needed to sign back into my SSA account. The verification process made me feel like they really cared about my privacy and signing into my account.
I've been using IDM for a few years to access a few different sites, however, I just started using it to access the IRS site and there are even greater security measures that make me feel like my intensity is actually safe. I'm very grateful for the safeguard and for this site to be able to easily access the needed sites without very much extra hassle.
Got the paper in the mail didn't understand why at first just scanned the QR code brought me straight to the sign in or create account part what super easy and it basically walks you through every process but would recommend taking the flashing lights out of the video self just in case of a person that has seizures goes through the same process as me
Fue muy buena me gustó y fueron muy atento y cortés
This is my first time using this site. Lots of steps to insure identity. Good thing! Set up account! But once I had everything set up good directions. I will suggest this site to others. I feel it's secure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members